If your organization must comply with government regulations like HIPAA, Sarbanes-Oxley, or Gramm-Leach-Bliley, or if your organization is adopting standards like PCI DSS, CoBIT, ISO, or ITIL, you should take close note of the requirements for compliance when designing an escalation policy. Commonly, IT compliance requires scrutiny of:
- Risk Management
- Security
- Data Management
- Business Continuity and Disaster Recovery
- Incident Response
- Documentation and Audit Logs
A well-planned escalation policy can address all of these functional areas and aid with compliance.
SL1 centrally monitors and manages events and escalations. For compliance purposes, controls that are standardized, centrally administered, and repeatable encompass "best practices."
SL1 standardizes and automates the escalation workflow. Automated processes provide greater efficiencies and improved controls by minimizing vulnerabilities to fraud, user error, and malicious use. Because of this, automated processes greatly aid compliance efforts.