Installing the Service Graph ConnectorSynchronization PowerPack

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This section describes how to install the ServiceNow Service Graph Connectorin PowerFlow. This chapter also covers how to install the "Service Graph Connector for ScienceLogic" Application in ServiceNow and the other dependencies required by this Synchronization PowerPack.

This section covers the following topics:

Downloading and Installing the Synchronization PowerPack

A Synchronization PowerPack file has the .whl file extension type. You can download the Synchronization PowerPack file from the ScienceLogic Support site.

If you are upgrading to this version of the Synchronization PowerPack from a previous version, make a note of any settings you made on the Configuration pane of the various PowerFlow applications in this Synchronization PowerPack, as these settings are not retained when you upgrade.

To locate and download the Synchronization PowerPack:

  1. Go to the ScienceLogic Support Site.
  2. Click the Product Downloads tab and select PowerPack.
  3. In the Search PowerPacks field, search for the Synchronization PowerPack and select it from the search results. The Release Version page appears.
  4. On the PowerPack Versions tab, click the name of the Synchronization PowerPack version that you want to install. The Release File Details page appears.
  5. Click the Download File button or click the name of the .zip file containing the .whl file for this Synchronization PowerPack to start downloading the file.

Synchronization PowerPacks do not require a specific license. After you download a Synchronization PowerPack, you can import it to your PowerFlow system using the PowerFlow user interface.

If you are installing or upgrading to the latest version of this Synchronization PowerPack in an offline deployment, see "Installing or Upgrading in an Offline Environment" in the Synchronization PowerPack release notes to ensure you install any external dependencies.

Importing the Synchronization PowerPack

To import a Synchronization PowerPack in the PowerFlow user interface:

  1. On the SyncPacks page of the PowerFlow user interface, click Import SyncPack. The Import SyncPack page appears.

  2. Click Browse and select the .whl file for the Synchronization PowerPack you want to install.

    You can also drag and drop a .whl file to the Import SyncPack page.

  3. Click Import. PowerFlow registers and uploads the Synchronization PowerPack. The Synchronization PowerPack is added to the SyncPacks page.

You cannot edit the content package in a Synchronization PowerPack published by ScienceLogic. You must make a copy of a ScienceLogic Synchronization PowerPack and save your changes to the new Synchronization PowerPack to prevent overwriting any information in the original Synchronization PowerPack when upgrading.

Installing the Synchronization PowerPack

You must import and install the ServiceNow Base Synchronization PowerPack before uploading and installing any of the other ServiceNow Synchronization PowerPacks.

To activate and install a Synchronization PowerPack in the PowerFlow user interface:

  1. On the SyncPacks page of the PowerFlow user interface, click the Actions button () for the Synchronization PowerPack you want to install and select Activate & Install. The Activate & Install SyncPack modal appears.

    If you try to activate and install a Synchronization PowerPack that is already activated and installed, you can choose to "force" installation across all the nodes in the PowerFlow system.

    If you do not see the PowerPack that you want to install, click the Filter icon () on the SyncPacks page and select Toggle Inactive SyncPacks to see a list of the imported PowerPacks.

  1. Click Yes to confirm the activation and installation. When the Synchronization PowerPack is activated, the SyncPacks page displays a green check mark icon () for that Synchronization PowerPack. If the activation or installation failed, then a red exclamation mark icon () appears.

  2. For more information about the activation and installation process, click the check mark icon () or the exclamation mark icon () in the Activated column for that Synchronization PowerPack. For a successful installation, the "Activate & Install SyncPack" application appears, and you can view the Step Log for the steps. For a failed installation, the Error Logs window appears.

  3. If you have other versions of the same Synchronization PowerPack on your PowerFlow system, you can click the Actions button () for that Synchronization PowerPack and select Change active version to activate a different version other than the version that is currently running.

Installing the "Service Graph Connector for ScienceLogic" Application in ServiceNow

You must install the "Service Graph Connector for ScienceLogic" application on the ServiceNow instance to enable this Synchronization PowerPack. You must first request the "Service Graph Connector for ScienceLogic" application from the ServiceNow Store, and then you can install it.

You must have a ServiceNow HI Service Account to request this application and download it onto your ServiceNow instance.

To request and install the "Service Graph Connector for ScienceLogic" application:

  1. Go to the ServiceNow Store and search for "ScienceLogic".

  2. Select the "Service Graph Connector for ScienceLogic" application. The detail page for the application appears.

  3. Click Get and log in with your HI credentials.

  4. After the request is approved, log in to ServiceNow as an administrator and navigate to Application Manager (System Applications > Applications).

  5. Click Downloads in the menu header or search for "ScienceLogic".

  6. Click the version drop-down for the "Service Graph Connector for ScienceLogic" application listing to make sure you are using the correct version of the application that is compatible with your version of the ServiceNow Service Graph Connector Synchronization PowerPack.

  7. Click Install for the "Service Graph Connector for ScienceLogic" application. The installation is complete when the button changes to Installed.

  8. In the filter navigator, search for "ScienceLogic" and locate the application in the navigation menu in the left pane.

    You might need to log out of ServiceNow and log in again to see the updated left-hand navigation menu.