Settings that Affect Events

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SL1 allows you to define default behavior for all events. You can do this by defining data retention settings and system settings.

Use the following menu options to navigate the SL1 user interface:

  • To view a pop-out list of menu options, click the menu icon ().
  • To view a page containing all the menu options, click the Advanced menu icon ().

This section includes the following topics:

Data Retention Settings that Affect Events

To define data retention settings for events:

  1. Go to the Data Retention Settings page (System > Settings > Data Retention).

  1. In the Data Retention Settings page, the system settings described below affect events:

  • Event Logs. You can select the number of days that SL1 should store event logs. Event history data is used to generate the Event Overview page (System > Monitor > Event Overview).

System Settings that Affect Events

To define system settings for events:

  1. Go to the Behavior Settings page (System > Settings > Behavior).

  1. In the Behavior Settings page, the following system setting affects events:

  • Event Clearing Mode. Describes how clearing an event will affect correlated events. Options include:
  • Clear All in Group. When the parent event is cleared, clear all events correlated with the parent event. This is the default behavior.
  • Clear Selected Only. Clear only the selected events. If a parent event is cleared, the previously suppressed, correlated events will appear on the Events page (or the Event Console page in the classic SL1 user interface).

System Settings that Affect Event Tickets

The behavior of the Create Ticket option on the Events page (or the life-ring icon () in the Event Console in the classic SL1 user interface) is determined in the Behavior Settings page (System > Settings > Behavior) in the classic user interface. To change this behavior:

  1. Go to the Behavior Settings page (System > Settings > Behavior).

  1. Select from the following options in the Event Console Ticket Life Ring Button Behavior field:
  • Create/View EM7 Ticket. When you select the Create Ticket option or click the life-ring icon () for an event, SL1 displays the Ticket Editor page, where you can define an SL1 ticket and automatically associate it with the selected event. This is the default behavior.

  • Create/View External Ticket. If an external ticket is aligned with an event, when you select the Create Ticket option or click the life-ring icon () for that event, SL1 spawns a new window and displays the external ticket (as specified in the force_ticket_uri field). If an external ticket is not yet aligned with an event, when you select the Create Ticket option or click the life-ring icon () for that event, SL1 sets a "request" flag for the ticket and displays an acknowledgment that a new ticket has been requested. You can then use the "request" in run book logic to create the ticket on the external system.
  1. Click Save to save your changes.

NOTE: For more details on events and external tickets, see the section on integrating events and external tickets.