ServiceNow Incident Synchronization PowerPack

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This section describes the ServiceNow Incident Synchronization PowerPack, which lets you sync ServiceNow Incidents with SL1 Events using the "ScienceLogic SL1: Incident Automation" certified application.

This Synchronization PowerPack automatically logs, de-duplicates, correlates, updates, and appends ServiceNow Incidents, reducing the amount of time to resolve critical service issues. This Synchronization PowerPack covers the entire Incident life cycle, providing a bi-directional integration between SL1 events and ServiceNow Incidents, while providing a granular view into both the Event and the associated Incident.

You should not use the ServiceNow Incident Synchronization PowerPack and the ServiceNow Events Synchronization PowerPack on the same PowerFlow system. Also, do not use the ServiceNow Incident and the ServiceNow Cases Synchronization PowerPacks on the same PowerFlow system.

This Synchronization PowerPack is compatible with the ServiceNow Service Graph Connector Synchronization PowerPack, version 1.0.0 or later and the ServiceNow CMDB Synchronization PowerPack version 3.0.0 or later.