Installing the Service Graph ConnectorSyncPack

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This section describes how to install the "ServiceNow Service Graph Connector" in PowerFlow. This chapter also covers how to install the "Service Graph Connector for ScienceLogic" Application in ServiceNow and the other dependencies required by this SyncPack.

Prerequisites for ServiceNow SyncPacks

This section describes the prerequisites for the ServiceNow SyncPacks. For more information about the specific software versions required by a ServiceNow SyncPack, see the release notes for that SyncPack.

To install any of the ScienceLogic ServiceNow SyncPacks, you must have administrator access to both SL1 and ServiceNow. Specifically, you will need:

  • ScienceLogic administrator access to the Administration Portal
  • ServiceNow administrator access

If you want to upload and install multiple ServiceNow SyncPacks at the same time, you should upload all of the SyncPacks first, and then install them to address any dependencies between the SyncPacks.

The following table lists the port access required by PowerFlow and this SyncPack:

Source IP PowerFlow Destination PowerFlow Source Port Destination Port Requirement
PowerFlow SL1 API Any TCP 443 SL1 API Access
PowerFlow ServiceNow API Any TCP 443 ServiceNow API Access

ScienceLogic highly recommends that you disable all firewall session-limiting policies. Firewalls will drop HTTPS requests, which results in data loss.

SL1 and ServiceNow Terminology

The following table lists the different names for the shared elements in SL1 and ServiceNow:

SL1 ServiceNow

Asset, Custom Attribute

Asset (ITAM)

Device

CI (Configuration Item)

Discovery Session

Service Request, Catalog Request

Event

Incident, Event, or Case (depending on the SyncPack you are using)

Alert

Event

Organization

Company, Domain

Schedule, Maintenance Schedule

Change Request, Change Schedule

Topology, Relationships, Dynamic Component Mapping and Relationships (DCM+R)

Dependency View, Affected CIs

Downloading and Installing the SyncPack

A SyncPack file has the .whl file extension type. You can download the SyncPack file from the ScienceLogic Support site.

If you are upgrading to this version of the SyncPack from a previous version, make a note of any settings you made on the Configuration pane of the various PowerFlow applications in this SyncPack, as these settings are not retained when you upgrade.

If you are installing or upgrading to the latest version of this SyncPack in an offline deployment, see Installing or Upgrading in an Offline Environment to ensure you install any external dependencies.

To locate and download the SyncPack:

  1. Go to the ScienceLogic Support Site at https://support.sciencelogic.com/s/.
  2. Click the Product Downloads tab and select PowerPack.
  3. In the Search PowerPacks field, search for the SyncPack and select it from the search results. The Release Version page appears.
  4. On the PowerPack Versions tab, click the name of the SyncPack version that you want to install. The Release File Details page appears.
  5. Click the Download File button to start downloading the file.

After you download the SyncPack, you can import it to your PowerFlow system using the PowerFlow user interface.

Importing the SyncPack

To import a SyncPack in the PowerFlow user interface:

  1. On the SyncPacks page () of the PowerFlow user interface, click Import SyncPack. The Import SyncPack page appears.
  2. Click Browse and select the .whl file for the SyncPack you want to install. You can also drag and drop a .whl file to the Import SyncPack page.
  3. Click Import. PowerFlow registers and uploads the SyncPack. The SyncPack is added to the SyncPacks page.
  4. You will need to activate and install the SyncPack in PowerFlow. For more information, see Activating and Installing a Synchronization PowerPack.

You cannot edit the content package in a SyncPack published by ScienceLogic. You must make a copy of a ScienceLogic SyncPack and save your changes to the new SyncPack to prevent overwriting any information in the original SyncPack when upgrading.

Installing the SyncPack

You must import and install the ServiceNow Base SyncPack before uploading and installing any of the other ServiceNow SyncPacks.

To activate and install a SyncPack in the PowerFlow user interface:

  1. On the SyncPacks page of the PowerFlow user interface, click the Actions button () for the SyncPack you want to install and select Activate & Install. The Activate & Install SyncPack modal appears.

    If you try to activate and install a SyncPack that is already activated and installed, you can choose to "force" installation across all the nodes in the PowerFlow system.

    If you do not see the PowerPack that you want to install, click the Filter icon () on the SyncPacks page and select Toggle Inactive SyncPacks to see a list of the imported PowerPacks.

  1. Click Yes to confirm the activation and installation. When the SyncPack is activated, the SyncPacks page displays a green check mark icon () for that SyncPack. If the activation or installation failed, then a red exclamation mark icon () appears.
  2. For more information about the activation and installation process, click the check mark icon () or the exclamation mark icon () in the Activated column for that SyncPack. For a successful installation, the "Activate & Install SyncPack" application appears, and you can view the Step Log for the steps. For a failed installation, the Error Logs window appears.
  3. If you have other versions of the same SyncPack on your PowerFlow system, you can click the Actions button () for that SyncPack and select Change active version to activate a different version other than the version that is currently running.

Installing the "Service Graph Connector for ScienceLogic" Application in ServiceNow

You must install the "Service Graph Connector for ScienceLogic" application on the ServiceNow instance to enable this SyncPack. You must first request the "Service Graph Connector for ScienceLogic" application from the ServiceNow Store, and then you can install it.

You must have a ServiceNow HI Service Account to request this application and download it onto your ServiceNow instance.

To request and install the "Service Graph Connector for ScienceLogic" application:

  1. Go to the ServiceNow Store at https://store.servicenow.com/ and search for "ScienceLogic".

  2. Select the "Service Graph Connector for ScienceLogic" application. The detail page for the application appears.

  3. Click Get and log in with your HI credentials.

  4. After the request is approved, log in to ServiceNow as an administrator and navigate to Application Manager (System Applications > Applications).

  5. Click Downloads in the menu header or search for "ScienceLogic".

  6. Click the version drop-down for the "Service Graph Connector for ScienceLogic" application listing to make sure you are using the correct version of the application that is compatible with your version of the ServiceNow Service Graph Connector SyncPack.

  7. Click Install for the "Service Graph Connector for ScienceLogic" application. The installation is complete when the button changes to Installed.

  8. In the filter navigator, search for "ScienceLogic" and locate the application in the navigation menu in the left pane.

    You might need to log out of ServiceNow and log in again to see the updated left-hand navigation menu.