Dashboards

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The following sections describe the device dashboards that are included in the Cisco: Contact Center Enterprise PowerPack.

Device Dashboards

The Cisco: Contact Center Enterprise PowerPack includes device dashboards that provide summary information for Contact Center Enterprise component devices. The following device dashboards in the Cisco: Contact Center Enterprise PowerPack are aligned as the default device dashboard for the equivalent device class.

Cisco: CCE Admin and Data Server

The Cisco: CCE Admin and Data Server device dashboard displays the following information:

  • The basic information about the device
  • A list of active events and open tickets associated with the device
  • A count of, and links to, the elements associated with the device
  • Four instances of the Multi-series Performance Widget that display the following metrics trended over the last 12 hours:
  • DB Write Average Time
  • DB Write Records Processed
  • Queue Depth
  • Write Average Time

Cisco: CCE Call Router

The Cisco: CCE Call Router device dashboard displays the following information:

  • The basic information about the device
  • A list of active events and open tickets associated with the device
  • A count of, and links to, the elements associated with the device
  • Seven instances of the Multi-series Performance Widget that display the following metrics trended over the last 12 hours:
  • Number of Logged In Agents
  • Router Calls Per Sec
  • Calls In Router and Calls In Queue
  • Router Calls In Progress
  • Pending PQA Agent Count
  • Peripheral Gateway and NIC Counts
  • Pending PQ Count

Cisco: CCE Campaign

The Cisco: CCE Campaign device dashboard displays the following information:

  • The basic information about the device
  • The current health, availability, and latency for the device
  • A list of active events and open tickets associated with the device
  • A count of, and links to, the elements associated with the device
  • Five instances of the Multi-series Performance Widget that display the following metrics trended over the last 12 hours:
  • Active Dialers
  • Average Queue Time
  • Queue Depth
  • Database Utilization
  • Do Not Call Number Count

Cisco: CCE CTI Gateway

The Cisco: CCE CTI Gateway device dashboard displays the following information:

  • The basic information about the device
  • The current health, availability, and latency for the device
  • A list of active events and open tickets associated with the device
  • A count of, and links to, the elements associated with the device
  • Four instances of the Multi-series Performance Widget that display the following metrics trended over the last 12 hours:
  • Talking Agents
  • Ready Agent Count and Logged In Agent Count
  • Session Counts - Open and Total Sessions
  • Session Counts - Failed, Closed and Unknown Sessions

Cisco: CCE CTI Object Server

The Cisco: CCE CTI Object Server device dashboard displays the following information:

  • The basic information about the device
  • A list of active events and open tickets associated with the device
  • A count of, and links to, the elements associated with the device
  • Seven instances of the Multi-series Performance Widget that display the following metrics trended over the last 12 hours:
  • Active Clients and Call Count
  • Active Monitors
  • Configured Agents
  • Client and CTI Message Rate
  • Configured Teams and Skill Group
  • Queue Sizes
  • Transfer Count and Call Failed Count

Cisco: CCE Dialer

The Cisco: CCE Dialer device dashboard displays the following information:

  • The basic information about the device
  • A list of active events and open tickets associated with the device
  • A count of, and links to, the elements associated with the device
  • Seven instances of the Multi-series Performance Widget that display the following metrics trended over the last 12 hours:
  • Ports Used and Ports Blocked
  • Port Counts
  • Call Attempts
  • Agents Talking
  • Ports Actively Dialing
  • Call Counts
  • Queue Depth

Cisco: CCE Logger

The Cisco: CCE Logger device dashboard displays the following information:

  • The basic information about the device
  • The current health, availability, and latency for the device
  • A list of active events and open tickets associated with the device
  • A count of, and links to, the elements associated with the device
  • Three instances of the Multi-series Performance Widget that display the following metrics trended over the last 12 hours:
  • Average DB Write Time
  • Number of Database Records Written/Second
  • Number of Database Records Processed

Cisco: CCE Peripheral Gateway

The Cisco: CCE Peripheral Gateway device dashboard displays the following information:

  • The basic information about the device
  • A list of active events and open tickets associated with the device
  • A count of, and links to, the elements associated with the device
  • Seven instances of the Multi-series Performance Widget that display the following metrics trended over the last 12 hours:
  • Agent Counts
  • Call Counters
  • PIM Count
  • Communications Manager PIM Counts (Agent and Call Counts)
  • Communications Manager PIM Counts (Messages/sec and Calls/Second)
  • VRU PIM - Calls at VRU and VRU TCP Connection Resets
  • VRU PIM - New Calls/Second and Pre-Routed Calls/Second

Cisco: CUIC

The Cisco: CUIC device dashboard displays the following information:

  • The basic information about the device
  • A list of active events and open tickets associated with the device
  • A count of, and links to, the elements associated with the device
  • Seven instances of the Multi-series Performance Widget that display the following metrics trended over the last 12 hours:
  • Vitals
  • Database Performance
  • Security Performance - Users
  • Reporting Engine Performance - Real Time Reports
  • Security Performance - Login Failed Attempts
  • Reporting Engine Performance - Historical Reports
  • Scheduler Performance

Cisco: CVP H323

The Cisco: CVP H323 device dashboard displays the following information:

  • The basic information about the device
  • A list of active events and open tickets associated with the device
  • A count of, and links to, the elements associated with the device
  • Seven instances of the Multi-series Performance Widget that display the following metrics trended over the last 12 hours:
  • Vitals
  • H323 CPU Usage
  • H323 Memory Usage
  • H323 Call Arrival Rate and Call Transfer Rate
  • Prompts Not Found and Critical Media
  • H323 Call Transfers and Redirects
  • Average New Call Latency

Cisco: CVP ICM

The Cisco: CVP ICM device dashboard displays the following information:

  • The basic information about the device
  • The current health, availability, and latency for the device
  • A list of active events and open tickets associated with the device
  • A count of, and links to, the elements associated with the device
  • Six instances of the Multi-series Performance Widget that display the following metrics trended over the last 12 hours:
  • Active Calls
  • Total Calls
  • Video Calls
  • Active ICM Lookup Requests
  • SIP and H323 Call Legs
  • Active VRU Call Legs

Cisco: CVP IVR

The Cisco: CVP IVR device dashboard displays the following information:

  • The basic information about the device
  • A list of active events and open tickets associated with the device
  • A count of, and links to, the elements associated with the device
  • Seven instances of the Multi-series Performance Widget that display the following metrics trended over the last 12 hours:
  • Active Calls
  • New Call Requests and HTTP Requests
  • Agent VCR Control Invocations
  • HTTP Requests
  • Agent Initiated Recording
  • Max Full Video Calls
  • Agent Pushed Video

Cisco: CVP Reporting

The Cisco: CVP Reporting device dashboard displays the following information:

  • The basic information about the device
  • The current health, availability, and latency for the device
  • A list of active events and open tickets associated with the device
  • A count of, and links to, the elements associated with the device
  • Four instances of the Multi-series Performance Widget that display the following metrics trended over the last 12 hours:
  • Database Writes
  • VXML Events
  • IVR Events
  • SIP Events

Cisco: CVP SIP

The Cisco: CVP SIP device dashboard displays the following information:

  • The basic information about the device
  • A list of active events and open tickets associated with the device
  • A count of, and links to, the elements associated with the device
  • Seven instances of the Multi-series Performance Widget that display the following metrics trended over the last 12 hours:
  • Active Calls
  • Total Calls
  • Total Call Legs
  • Video Calls
  • Average Latency
  • Failed Transfer Calls - Pre Dialog Calls
  • Failed Transfer Calls - Post Dialog Calls

Cisco: CVP VXML

The Cisco: CVP VXML device dashboard displays the following information:

  • The basic information about the device
  • The current health, availability, and latency for the device
  • A list of active events and open tickets associated with the device
  • A count of, and links to, the elements associated with the device
  • Six instances of the Multi-series Performance Widget that display the following metrics trended over the last 12 hours:
  • Sessions
  • Reported Events
  • ICM Look Up Requests
  • ICM Look Up Responses
  • ICM Look Up Success
  • ICM Look Up Fails

Host Resource and IF MIBS+Topology

The Host Resource and IF MIBS  device dashboard displays the following information:

  • The basic information about the device
  • The current health, availability, and latency for the device
  • A list of active events and open tickets associated with the device
  • A count of, and links to, the elements associated with the device
  • Two instances of the Multi-series Performance Widget that display the following metrics trended over the last 12 hours:
  • Vitals
  • Storage Utilization
  • Two additional widgets that display the following information:
  • Top 10 Interfaces by Bit Rate (Average Last Hour)