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Prerequisites for the Jira Service Management SyncPack
This SyncPack requires the following:
- The latest "Jira Service Management Automation Policies" PowerPack
- The latest "Skylar One Notifications Base" SyncPack
- Administrator access to Jira
- An IT Service Management Jira project to integrate with Skylar One
For the latest System Requirements, see the PowerFlow SyncPack Release Notes.
The following table lists the port access required by PowerFlow and this SyncPack:
| Source IP | PowerFlow Destination | PowerFlow Source Port | Destination Port | Requirement |
| PowerFlow | Skylar One API | Any | TCP 443 | Skylar One API Access |
| PowerFlow | Jira API | Any | TCP 443 | Jira API Access |
| PowerFlow | Skylar One Database | Any | TCP 7706 | Skylar One Database Access |
Downloading and Installing the Jira Service Management SyncPack
A SyncPack file has the .whl file extension type. You can download the SyncPack file from the ScienceLogic Support site.
Downloading the SyncPack
If you are installing or upgrading to the latest version of this SyncPack in an offline deployment, see Installing or Upgrading in an Offline Environment to ensure you install any external dependencies.
To locate and download the SyncPack:
- Go to the ScienceLogic Support Site at https://support.sciencelogic.com/s/.
- Go to the SyncPacks page (Skylar Automation > SyncPacks).
- In the Search field, search for the SyncPack and select it from the search results. The Release Version page appears.
- On the tab, click the down arrow next to the SyncPack version that you want to install, and select Show File Details. The Release File Details page appears.
- Click the button to download the SyncPack.
After you download the SyncPack, you can import it to your Skylar Automation system using the Skylar Automation user interface.
Importing the SyncPack
To import a SyncPack in the Skylar Automation user interface:
- On the SyncPacks page (
) of the Skylar Automation user interface, click . The Import SyncPack page appears. - Click and select the .whl file for the SyncPack you want to install. You can also drag and drop a .whl file to the Import SyncPack page.
- Click . Skylar Automation registers and uploads the SyncPack. The SyncPack is added to the SyncPacks page.
- You will need to activate and install the SyncPack in Skylar Automation. For more information, see the following topic.
You cannot edit the content package in a SyncPack published by ScienceLogic. You must make a copy of a ScienceLogic SyncPack and save your changes to the new SyncPack to prevent overwriting any information in the original SyncPack when upgrading.
Installing the SyncPack
To activate and install a SyncPack in the Skylar Automation user interface:
-
On the SyncPacks page of the Skylar Automation user interface, click the button (
) for the SyncPack you want to install and select Activate & Install. The Activate & Install SyncPack modal appears.If you try to activate and install a SyncPack that is already activated and installed, you can choose to "force" installation across all the nodes in the Skylar Automation system.
If you do not see the SyncPack that you want to install, click the Filter icon (
) on the SyncPacks page and select Toggle Inactive SyncPacks to see a list of the imported PowerPacks.
- Click to confirm the activation and installation. When the SyncPack is activated, the SyncPacks page displays a green check mark icon (
) for that SyncPack. If the activation or installation failed, then a red exclamation mark icon (
) appears. - For more information about the activation and installation process, click the highlighted version in the Installed SyncPack column for that SyncPack. For a successful installation, the "Activate & Install SyncPack" application appears, and you can view the Step Log for the steps. For a failed installation, go to the hidden "activate & Install SyncPack" application on the Applications page and check the step logs.
- If you have other versions of the same SyncPack on your Skylar Automation system, you can click the button () for that SyncPack and select Change active version to activate a different version other than the version that is currently running.
Installing the Jira Service Management Automation Policies PowerPack
The "Jira Service Management Automation Policies" PowerPack includes automation policies and action policies that bidirectionally sync issues and events in Jira and Skylar One.
The " Jira Service Management Automation Policies" PowerPack requires Skylar One version 10.1.0 or later. For details on upgrading Skylar One, see the Skylar One Platform Release Notes.
By default, installing a new version of a PowerPack overwrites all content from a previous version of that PowerPack that has already been installed on the target system. You can use the Enable Selective PowerPack Field Protection setting in the Behavior Settings page (System > Settings > Behavior) to prevent new PowerPacks from overwriting local changes for some commonly customized fields. For more information, see the section on Global Settings.
For details on upgrading Skylar One, see the relevant Skylar One Platform Release Notes.
To download and install the PowerPack:
- Search for and download the PowerPack from the PowerPacks page on the ScienceLogic Support Site (Skylar One > PowerPacks).
- In Skylar One, go to the PowerPacks page (System > Manage > PowerPacks).
- Click the button and choose Import PowerPack. The Import PowerPack dialog box appears.
- Click [Browse] and navigate to the PowerPack file from step 1.
- Select the PowerPack file and click . The PowerPack Installer modal displays a list of the PowerPack contents.
- Click . The PowerPack is added to the PowerPacks page.
If you exit the PowerPack Installer modal without installing the imported PowerPack, the imported PowerPack will not appear in the PowerPacks page. However, the imported PowerPack will appear in the Imported PowerPacks modal. This page appears when you click the menu and select Install PowerPack.