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Table of Contents

Getting Started
Introduction to SL1
Overview of the SL1 User Interface
Prerequisites
Logging In and Out of SL1
Using the Navigation Menus
Using Basic Search
Managing New Features on the Content Management Page
Customizing the Theme of the SL1 User Interface
Getting Help and More Information
Configuring Communication with the ScienceLogic API
Filtering the Items on a Classic Page
Tool Tips
Creating and Using Bookmarks
The Finder Tool
Getting Help from Guides
The Toolbox
Overview of SL1 Features
Architecture
SL1 Extended
The ScienceLogic Agent
Organizations and Users
Credentials
Discovery
Device Administration
Events
Automation
Business Services
Application Health
Dynamic Applications
PowerPacks
Maps
Dashboards
Reports
Ticketing
Asset Management
User Preferences
Account Preferences
My Contact Information
Schedule Manager
Using Advanced Search
Performing an Advanced Search
Components of an Advanced Search
Additional Components of an Advanced Search
Examples of Advanced Searches
Classic User Interface Shortcut Keys
Shortcut Keys for the Organization Administration panel
Shortcut Keys for the Device Administration panel
Shortcut Keys for the Device Reports panel
Shortcut Keys for the Ticket Administration panel
Shortcut Keys for the Asset Administration panel
Architecture
Architecture Overview
SL1 Configurations
SL1 Appliances and Nodes
ScienceLogic Appliance Functions
SL1 Agent
System Updates
Backup, Recovery & High Availability Options
Overview
Configuration Backups
Scheduled Backups to External File Systems
Backup of Disaster Recovery Database
Database Replication for Disaster Recovery
High Availability for Database Servers
Differences Between Disaster Recovery and High Availability for Database Servers
High Availability for Data Collection
All-In-One Architecture
Overview
Unsupported Configurations
Distributed Architecture
Overview
Architecture Outline
Database Capacity
Data Collection
Message Collection
Interface Layer Requirements
The ScienceLogic Agent
Extended Architecture
Overview
Architecture Outline
Database Capacity
Message Collection
Interface Layer Requirements
Compute Nodes
Load Balancer
Storage Nodes
Management Nodes
The ScienceLogic Agent
SL1 Agent
Overview
The SL1 Agent
SL1 Distributed with the SL1 Agent
SL1 Extended with the SL1 Agent
Database Layer Configurations
Overview
Local Storage
Single Database Server Using Local Disk Space
Database with Disaster Recovery
Clustered Databases with High Availability using Local Disk
Clustered Databases with High Availability Using Local Disk and Disaster Recovery
Interface Layer & API Configurations
Interface Layer Configurations
Single Administration Portal
Multiple Administration Portals
Load-Balanced Administration Portals
API Layer Configurations
Collector Group Configurations
"Traditional" and "PhoneHome" Collectors
Using a Data Collector for Message Collection
Using Multiple Data Collectors in a Collector Group
How Collector Groups Handle Component Devices
High Availability for Data Collectors
Using Message Collectors in a Collector Group
Using Virtual Machines
Overview
Caveats
Security Features
Built-In Security for Appliances and Data
Hardened Operating System
Limited Open Ports
Access Control
Store and Retrieve Architecture
Hardened Configuration on Each Appliance
Configuration Utility
Multiple Tenancy and Segregation of Duties/Account Types
Protection of Shared Content
Sanitized Input and Protection Against Injections and Cross-Site Scripting
Security Communications
Data Integrity
Alerts About SL1
Manage the Security of Your Network
Overview
Monitoring IDS, Firewalls, and Security Hardware
Security Events
Monitoring Changes to Device Configuration
Monitoring for Illicit Behavior
Blueprinting Windows Services
Blueprinting System Processes
Blueprinting DNS
Monitoring Open Ports
Monitoring Bandwidth Usage
Monitoring Hardware Performance
Managing Patches and Hot Fixes
Using Standard Deviation To Calculate "Normal" Conditions and Abnormal Conditions
Using Run Book Automation to Automate Responses to Security Events
Reports
Proxied Web Services
Audit Logs
Complying with DoD Information Assurance Requirements
Overview
Security Settings
Overview
Access Control
Authentication
Multiple Tenancy and Segregation of Duties
Protection of Shared Content
Data Integrity
Security Events
Monitoring Changes to Device Configuration
Monitoring for Illicit Behavior
Blueprinting DNS, System Processes, and Windows Services
Monitoring Open Ports
Monitoring Bandwidth Usage
Monitoring Hardware Performance
Monitoring Patches and Hot Fixes
Using Run Book Automation to Automate Responses to Security Events
Reports
Proxied Web Services
Audit Logs
Installation and Configuration
Installation and Initial Configuration
Introduction
Overview
What is SL1?
What is SL1 Extended?
The SL1 Agent
Preparing Hardware Appliances for SL1 and SL1 Extended
Overview
Hardware Specifications
Initial Configuration for ScienceLogic Hardware Appliances
Ports for ScienceLogic Hardware Appliances
Preparing Virtual Machines for SL1 and SL1 Extended
Overview
Virtual Machine Specifications
Build Appliances in This Order
Buildilng an Appliance on a VMware System
Installing VMware Tools
Buildling an Appliance on a Hyper-V System
Ports for Virtual Appliances
Required Ports
Overview
Open Ports on the All-in-One Appliances
Open Ports on the Database Server Appliance
Open Ports on the Administration Portal Appliance
Open Ports on the Data Collector Appliance
Open Ports on the Compute Node
Open Ports on the Message Collector Appliance
Open Ports on the Management Node
Open Ports on the Storage Node
Open Ports on the Load Balancer Node
Installing SL1 and SL1 Extended on Hardware Appliances and Virtual Appliances
Overview
Prerequisites
Installing the the Database Server
Installing the Administration Portal, Data Collector and Message Collector
Adding SL1 Extended to an Existing SL1 Distributed System
Part 1: Installing the Management Node, the Compute Node, the Storage Node, and the Load Balancer
Part 2: Installing the Management Node, the Compute Node, the Storage Node, and the Load Balancer
Testing the Compute Node
Managing the Compute Node
Licensing the SL1 and SL1 Extended Appliances
Licensing and Configuring an Appliance
Overview
Logging in to the Web Configuration Utility
Changing the Password for the Web Configuration Utility
Configuring a Database Server or All-In-One Appliance
Configuring an Administration Portal
Configuring a Data Collector or Message Collector
Defining the Syslog Server
Defining the NTP Server
Creating a Bonded Interface
Defining a Proxy Server
Configuring SL1 for PhoneHome Communication
What is PhoneHome Communication?
Prerequisites
Overview of the PhoneHome Configuration
Configuring the Database Server for PhoneHome
Configuring the Data Collectors and Message Collectors for PhoneHome
Registering the Data Collectors and Message Collectors
Defining Port Forwarding
Importing and Exporting a PhoneHome Configuration
Using Custom Options for AutoSSH
Configuring PhoneHome for High Availability and Disaster Recovery
Configuring One or More Proxy Servers
The Watchdog Service
Logging PhoneHome Configuration Information
Using the Command-Line Interface
Troubleshooting the PhoneHome Configuration
Deploying SL1 Appliances in the Amazon Cloud
Overview
Instance Specifications
Deploying an SL1 System in AWS
What are the ScienceLogic AMIs?
Getting the ScienceLogic AMI
Launching the New Instance
Security Rules for Each Appliance Type
Additional Configuration Steps
Assigning an EIP to the New Instance
Accessing the Appliance Using SSH
Web Configuration Tool
Rebooting Data Collectors and Message Collectors
Deploying SL1 Appliances in Azure
Overview
System Requirements
Deploying an SL1 System in Azure
Configuring an Azure Storage Account
Uploading a .vhd Image File to an Azure Storage Account
Creating an Azure Virtual Machine
Setting the Virutal Machine Allocation Method to Static
Configuring Ports on SL1 Appliances
Configuring the Virtual Machine
Troubleshooting
High Availability & Disaster Recovery Configuration
Overview of High Availability and Disaster Recovery Configuration
Disaster Recovery
High Availability
Differences Between Disaster Recovery and High Availability for Database Servers
Configuring MX Records
Disaster Recovery with Two Appliances
Overview
Prerequisites
Configuring Disaster Recovery
Failover
High Availability with Two Appliances
Overview
Prerequisites
Addressing the Cluster
Configuring Heartbeat IP Addresses
Testing the Heartbeat Network
Configuring High Availability
Failover
High Availability and Disaster Recovery with Three Appliances
Overview
Prerequisites
Licensing DRBD Proxy
Addressing the Cluster
Reconfiguring an Existing HA System
Configuring Hearbeat IP Addresses
Testing the Heartbeat NetowrkTest the Heartbeat Network
Configuring Three Appliances for HA and DR
Failover
Installing an SSL Certificate
Introduction
What is an SSL Certificate?
SSL on ScienceLogic Servers
Installing an SSL Certificate
Requesting a Commercial SSL Certificate
Creating Your Own Certificate
Installing the Certificate on an SL1 Appliance
Subscription Billing
Configuring Subscription Billing
Overview
Prerequisites
Creating a Credential for the ScienceLogic Billing Server
Editing Silo.conf for Subscription Billing
Enabling the Subscription Usage Process
Configuring Subscription Billing for Secure Networks
Options for Securing the Billing Process
Initial Configuration of a Secure Site
Generating a Subscription Usage Report
Viewing and Managing Subscription Data
Overview
Viewing Reports on License Usage
Subscription License Summary Dashboard
Viewing Delivery Status
Manually Uploading License Usage to ScienceLogic
Data Retention Settings for Licensing
Viewing License Data
Overview
Viewing License Information
Subscription Data Collection
Subscription Data Collected
Non-billable Component Devices
Troubleshooting Subscription Billing
Installing the Test Script
Running the Test Script
Error Message Remediation
Using Active Directory and LDAP
Overview
What is LDAP?
What is Active Directory?
LDAP and Active Directory Terminology
How Can I use LDAP or Active Directory with the ScienceLogic Platform?
How Can I View My Company's Active Directory or LDAP?
Importing User Accounts from Active Directory or LDAP
Overview
Required Tasks
Creating a User Policy for Imported Users
Defining a Credential for Importing Users from Active Directory or LDAP
Creating an LDAP/AD Authentication Resource
Creating an Authentication Profile
Using Active Directory or LDAP for Authentication Only
Overview
Required Tasks
Creating a User Account that Will Be Authenticated with Active Directory or LDAP
Defining a Credential for Authenticating with Active Directory or LDAP
Creating an LDAP/AD Authentication Resource
Creating an Authentication Profile
Example of Importing User Accounts Using Active Directory
Overview
Required Tasks
Creating a User Account that Will Be Authenticated with Active Directory or LDAP
Defining a Credential for Authenticating with Active Directory or LDAP
Creating an LDAP/AD Authentication Resource
Creating an Authentication Profile
User Login to the ScienceLogic Platform
Example of Only Authenticating User Accounts Using LDAP
Overview
Required Tasks
Creating a User Account that Will Be Authenticated with Active Directory or LDAP
Defining a Credential for Authenticating with Active Directory or LDAP
Creating an LDAP/AD Authentication Resource
Creating an Authentication Profile
User Login to the ScienceLogic Platform
Using Single Sign-On (SSO)
Introduction
Overview
What is SSO?
SSO Terminology
How Can I use SSO with the ScienceLogic Platform?
Importing User Accounts from Single Sign-On (SSO)
Overview
Required Tasks
Creating a User Policy for Imported Users
Creating an SSO Authentication Resource
Creating an Authentication Profile
Viewing Metadata
Using a Self-Signed SSL Certificate
Using Single Sign-On (SSO) for Authentication Only
Overview
Required Tasks
Creating a User Account that Will Be Authenticated with SSO
Creating an SSO Authentication Resource
Creating an Authentication Profile
Viewing Metadata
Using Your Own SSL Certificate
Using Multi-Factor Authentication
Overview
Overview
What is Multi-Factor Authentication
Configuring Multi-Factor Authentication
Overview
Prerequisites
Configuration Steps
Defining a Multi-factor Resource
Creating or Editing an Authentication Profile
Configuring Inbound Email
Introduction to Inbound Email
Overview
Infrastructure Requirements
General Inbound Email Settings
Overview
Configuring System Email Settings
Events from Email
Overview
System Settings that Affect Events from Email
Viewing the List of Event from Email Policies
Filtering the List of Event from Email Policies
Configuring an Event from Email Policy
Creating an Event Policy of Type "Email"
Formatting Inbound Email
How the ScienceLogic Platform Processes Events from Email Policies
Tickets from E-mail
Overview
Viewing the List of Ticket from Email Policies
Filtering the List of Ticket from Email Policies
Creating a Ticket from Email Policy
Sending an Email to Create a Ticket
Using Email to Add a Note to a Ticket
Email Round-Trip Policies
Overview
Viewing the List of Email Round-Trip Policies
Filtering the List of Email Round-Trip Policies
Creating an Email Round-Trip Monitoring Policy
Configuring the Monitored Device
Configuring SL1 to Comply with PCI DSS
Introduction
What is PCI DSS?
What is in this Manual?
Configuring SL1 to Use Only HTTPS
Configuring SL1 to Use Only HTTPS
Configuring SL1 to Disable Auto-Complete
Installing an SSL Certificate
Certificates for ScienceLogic Servers
Requesting a Commercial SSL Certificate
Creating Your Own Certificate
Installing the Certificate on an SL1 Server
Strengthening SSL Ciphers
What are SSL Ciphers?
Configuring SSL Ciphers in SL1
Disabling phpMyAdmin
What is phpMyAdmin?
Disabling phpMyAdmin
Installing the Patch
Overview
Downloading a Patch
Loading an Update onto the Platform
Security Scans
Installing Net LineDancer on SL1 Appliances
Introduction
Installing Net LineDancer Smart Bridge on a Data Collector
Overview of Installing Net LineDancer Smart Bridge on a Data Collector
Installing Smart Bridge on a Data Collector
Configuring Smart Bridge for Use with SL1
Configuring Smart Bridge in the Core Server
Administration and Accounts
Organizations and Users
Understanding Organizations
Overview
What is an Element?
What is an Organization?
Organizations and Their Relationships
Organizations and Their Policies and Reports
Creating and Editing Organizations
Overview
Before Deployment
The System Organization
Viewing the List of Organizations
Creating a New Organization
Editing an Existing Organization
Deleting an Existing Organization
Performing Administrative Tasks for Multiple Organizations
Example: Creating an Organization
Managing Organizations
Overview
Organizational Administration Panel
The Actions Menu
Shortcut Keys
Viewing Details in the Organizational Summary Page
Editing Contact Information in the Organization Properties Page
Viewing the User Accounts in an Organization
Creating a User Account for an Organization
Viewing the Devices in an Organization
Adding Devices to an Organization
Viewing the External Contacts in an Organization
Creating External Contacts for an Organization
Viewing Events for an Organization
Viewing Tickets for an Organization
Creating a Ticket for an Organization
Viewing Logs for an Organization
Associating Products with an Organization
Adding an Alternate Location to an Organization
Adding a Note to an Organization
Viewing an Organization in Google Earth
Customizing the Organization Administration panel
Overview
Custom Navigation
Tabbed Forms
Navigation Tab
Select Objects
Reports for Organizations
Overview
Generating a Report on Multiple Organizations in the ScienceLogic Platform
Detailed Report About a Single Organization
Understanding User Accounts
Overview
What is a User Account?
Users and Organizations
Account Types
Understanding Access Keys
Understanding User Policies
Understanding Authentication
Creating and Editing User Accounts
Overview
Before Deployment
Best Practices
Viewing a List of User Accounts
Manually Creating a New User Account
Using LDAP or Active Directory for Authentication
Importing Users from LDAP or Active Directory
Using SSO for Authentication
Importing Users from SSO
Editing an Existing User Account
Deleting an Existing User Account
Performing Administrative Tasks for One or More User Accounts
Examples of Manually Creating a User Account
User Policies
Overview
What is a User Policy?
Creating a User Policy
Creating a User Account with a User Policy
Applying a User Policy to Multiple User Accounts
Viewing Members of a User Policy
Removing Members from a User Policy
Removing a Single User Account from a User Policy
Deleting a User Policy
Example of Creating a User Policy
Example of Creating a User Account with a User Policy
Managing User Accounts
Overview
Account Administration Panel
Changing a User's Organization
Changing a User's Access Keys
Editing Contact Information in the Account Properties Page
Editing Access and Permissions in the Account Permissions page
Password Reset Email Editor
Editing GUI Appearance and Preferences in the Account Preferences Page
Editing the User's Work Schedule
Creating a Ticket about a User Account
External Contacts
Overview
Viewing the List of External Contacts
Creating and Editing an External Contact
Deleting One or More External Contacts
Adding External Contacts to a Distribution List
Adding External Contacts to a Service Notification
Lockouts
Overview
System Settings that Define Lockouts
Viewing a List of Lockouts and Removing a Lockout
Removing a Lockout
Reports for User Accounts
Overview
Generating a Report for Multiple User Accounts
Generating a Report for a Single User Account
Logs
Overview
Viewing Logs for an Organization
Viewing Access Logs
Deleting a User's Session
Access Permissions
Introduction to Access Permissions
What is an Access Hook?
What is an Access Key?
Other Restrictions on User Access
Creating and Managing Access Keys
The Access Hooks Page
Viewing the List of Access Hooks
The Access Keys Page
Viewing the List of Access Keys
Default Access Keys
Creating an Access Key
Editing an Access Key
Deleting Access Keys
Assigning Access Hooks
Access Hooks for Top-Level Navigation
Navigation Access Hooks
Action Access Hooks
Action Access Hook Dependencies
Blacklisting or Whitelisting Access Hooks
Using Access Keys with User Generated Content
Using Access Keys with Dashboards
Using Access Keys with Knowledge Base Articles
Using Access Keys with Device Groups
Generating a Report for an Access Key
Best Practices for Access Permissions
Best Practices
Example: An Access Key to View Assets
Requirements
Selecting Access Hooks
Checking Access Hook Dependencies
Creating the Access Key
Customizing User Experience
Introduction
Who Should Read This Section?
How Can You Customize SL1 ?
Theme Customization
Overview
Viewing the List of Themes
Creating a Theme
Buttons and Tabs in the Theme Editor
Example: Theme Creation
Applying a Theme
Applying a Theme to the Login Page
Editing and Deleting a Theme
Exporting and Importing a Theme
Select Objects
Overview
The Select Objects Editor Page
Creating a New Entry for a Drop-Down Field
Editing an Entry for a Drop-Down List
Deleting an Entry for a Drop-Down List
Performing Administrative Tasks with the Select Action Menu
Navigation Tabs
Overview
Viewing the Navigation Tab Editor Page
Creating a Top-Level Tab
Creating an Entity-Level Tab
Editing and Deleting a Tab
Navigation Bars
Overview
Viewing the Navigation Bar Editor Entries
Filtering the List of Entries in the Navigation Bar Registry
Creating a Navigation Bar Entry
Editing a Navigation Bar Entry
Deleting a Navigation Bar Entry
Form Fields
Overview
Viewing the List of Forms
Creating an Embedded Form
Creating a Tabbed Form
Editing a Form
Deleting a Form
Creating a Login Alert Message in the ScienceLogic Platform
PowerPacks
Introduction
What is a PowerPack
Who Should Read This Manual?
Installing a PowerPack
Overview
How the ScienceLogic Platform Updates Default PowerPacks
Importing and Installing a PowerPack
Viewing the List of Power- Packs
Filtering the List of PowerPacks
Viewing Documentation for a PowerPack
System Settings That Affect PowerPacks
Creating a PowerPack
Overview
Caveats
Creating a PowerPack
Creating a Container for a PowerPack
Adding Content to a PowerPack
Adding Documentation to a PowerPack
Including Details on a PowerPack's Features, Benefits, and Technical Information
Adding Intellectual Property Protection to Content in a PowerPack
Determining the PowerPack's Execution Environments
Building the PowerPack and Generating a License Key
Export Rules, Import Rules, and Substitutions
Exporting a PowerPack
Generating an Embedded License Key After the Initial Build
Generating an Unembedded License Key After the Initial Build
Editing a PowerPack
Overview
Caveats
Privileges for Editing a PowerPack
Editing a PowerPack
Generating a New License Key for the PowerPack
Assigning a New License Key to an Already-Installed PowerPack
Deleting One or More PowerPacks
Removing Content from a PowerPack
System Administration
Global Settings
What Are Global Settings?
Global Settings for API
Global Settings for Appliances
Global Settings for Asset Automation
Global Settings for User Logins, Discovery, Data Collection, and Expiration Warnings
Global Settings for Data Retention
Global Settings for Inbound Email and Outbound Email
Global Settings for Login Alert Messages
Global Settings for Password Reset Emails
Global Settings for System Thresholds
Global Settings for Interface Thesholds
Settings in Silo.Conf
Disabling the User Interface on a Database Server
Collector Groups
What is a Collector Group?
Installing, Configuring, and Licensing Data Collectors
Technical Information About Data Collectors
Viewing the List of Collector Groups
Creating a Collector Group
Editing a Collector Group
Collector Groups and Load Balancing
Collector Affinity
Creating a Collector Group for Data Storage Only
Deleting a Collector Group
Aligning the Collector Group for A Single Device
Aligning the Collector Group in a Device Template
Changing the Collector Group for One or More Devices
Managing the Host Files for a Collector Group
Processes for Collector Groups
Daily Health Tasks
Overview
Monitoring System Events
Monitoring System Processes
Monitoring the Status of Each Appliance
Monitoring User Actions and Events
Monitoring the Status of Data Collectors
Updating, Monitoring, and Maintaining the ScienceLogic Platform
Upgrading Default PowerPack
Monitoring and Managing User Access
Managing Scheduled Tasks
Monitoring Overall System Usage and Statistics 
Viewing an Overview of All Events
Viewing Events by Appliance and Event Source
Diagnostic Tools
Overview
ScienceLogic SL1 Self-Monitoring
Viewing Information About ScienceLogic Processes
Debugging a process and Viewing Debug Logs
Viewing Information About Unhandled Exceptions
Viewing the Database Tables on the Database Server
Disabling Normalization, Re-enabling Normalization, and Backfilling Data
Controlling Log Settings
Changing Administrator Passwords and Enabling Shell Access
Overview
Disabling phpMyAdmin
Changing the Password for the Default Account for the User Interface
Changing the Password for the Default Console User
Changing the Password for the Web Configuration Utility
Changing Database Passwords
Changing the IP Address of an SL1 Appliance
Overview
Changing the IP Address on an All-in-One Appliance
Changing the IP Address on a Database Server
Changing the IP Address on a Data Collector or Message Collector
Changing Name Servers on an SL1 Appliance
Overview
Changing Name Servers on a ScienceLogic Appliance
Installing Additional RPMs on a ScienceLogic Appliance
Backup Management
Overview
Creating a Backup Credential
Configuration Backups
Restoring a Configuration Backup
Full Backup
Restoring a Full Backup
Defining a DR Backup
Restoring a DR Backup
Subscription Licenses
Overview
Viewing a Report on License Usage
Viewing Delivery Status
Manually Uploading License Usage to ScienceLogic
Data Retention Settings for Licensing
CAC Authentication
Overview
Prerequisites
Importing an SSL Certificate
Updating the ScienceLogic Configuration File
Defining the Client Certificate
Testing the Configuration
Installing an SSL Certificate
Overview
Certificates for ScienceLogic Servers
Requesting a Commercial SSL Certificate
Creating Your Own Certificate
Installing the Certificate on a ScieniceLogic Appliance
Authentication Profiles and Resources
Overview
Authentication Profiles
Authentication Resources
Managing Host Files
Overview
Viewing the List of Host Entries
Creating a New Host Entry
Editing a Host Entry
Using an Existing Host File Entry to Create a New Host File Entry (Save As)
Deleting One or More Host Entries
Monitoring Tools
Discovery and Credentials
Introduction
Terminology
Who Should Read This Section?
Requirements
Managing Credentials
What Are Credentials?
Viewing Information about Credentials
Defining One or More SNMP Credentials for Initial Discovery
Defining Credentials
Defining an SNMP Credential
Defining a Database Credential
Monitoring Informix Databases
Defining a SOAP/XML Host Credential
Defining an LDAP/AD Credential
Defining a Basic/Snippet Credential
Defining an SSH/Key Credential
Defining a PowerShell Credential
Testing a Credential
Specifying Credentials During Initial Discovery
Defining the Primary and Secondary Credentials for a Single Device
Defining the Credentials for a Specific Device/ PairDynamic Application
Specifying Credentials in a Device Template
How SL1 Uses Credentials During Discovery
Aligning One or More Organizations With a Credential
Editing a Credential
Deleting a Credential
Managing Credential Tests
What are Credential Tests?
ScienceLogic Default Credential Tests
Viewing Information About Credential Tests
Testing a Credential from the Credential Management Page
Testing a Credential from the Credential Test Management Page
Creating a Credential Test
Editing a Credential Test
Deleting Credential Tests
Available Step Functions
Overview of Discovery
What is Discovery?
What Happens During Discovery?
What is a Dynamic Application?
Before You Run Discovery
System Settings that Affect Discovery
Device Settings that Affect Auto-Discovery and Re-Discovery
How File Systems are Hidden During Discovery
Managing Discovery Sessions
Prerequisites for Discovering Devices on the Devices Page
Adding Devices Using Universal or Guided Discovery
Adding Devices Using Unguided Discovery
Working with Discovery Sessions
Viewing Information about a Classic Discovery Session
Running a Classic Discovery Session
Viewing Information about Classic Discovery
Creating a New Classic Discovery Session with the Save As Button
Editing a Classic Discovery Session
Scheduling a Classic Discovery Session
Manually Re-Running Classic Device for a Dynamic Application
Manually Re-Running Classic Discovery for a Device
Collection
What is Collection?
Collection Processes
Duplication Protection During Discovery
Duplicate IP Addresses and Duplicate MAC Addresses During Discovery
Duplicate MAC Addresses for Component Devices
Managing MAC Vendor Records
Troubleshooting Discovery
Checking Network Security
Debugging the Discovery Processes
Checking Communication Between Appliances
Device Management
Introduction to Devices
What is a Device?
What is a Device Record?
What is a Device Class?
What is a Device Category?
How Does SL1 Manage Devices?
What is Discovery?
What is a Credential?
What is a Virtual Device?
What are Component Devices?
What is a Dynamic Application?
What is an SL1 Agent?
What is Virtualization?
What is an Asset Record?
Using the Devices Page
Viewing Devices
Viewing Additional Data about a Device
Aligning a Device with a Different Organization
Adding Devices with Discovery
What is Discovery?
What are Credentials?
Prerequisites for Discovering Devices on the Device Page
Adding Devices Using Universal or Guided Discovery
Adding Devices Using Unguided Discovery
Working with Discovery Sessions
Using the Device Investigator
Adding Metrics to the Investigator Tab
The Info Drop-Down
Comparing Devices on the Investigator Tab
Using Device Tools
Combining Charts on the Investigator Tab
Running a Device Report
Overview of the Device Investigator Tabs
The Settings Tab
The Attributes Tab
The Collections Tab
The Configs Tab
The Events Tab
The Interfaces Tab
The Journals Tab
The Map Tab
The Monitors Tab
The Notes Tab
The Ports Tab
The Processes Tab
The Redirects Tab
The Relationships Tab
The Schedules Tab
The Services Tab
The Software Tab
The Thresholds Tab
The Tickets Tab
Working with Device Classes
Working with Device Categories
Assigning Icons to Devices, Device Classes, and Device Categories
Device Registry Pages
Viewing the List of All Devices
Generating a Report for Multiple Devices
Generating a Report for a Single Device
Viewing the List of Component Devices
Bulk Actions in the Device Management Page
Bulk Actions for Component Devices
Device Relationships
Overview of Device Relationships
Viewing the List of Device Relationships
Filtering the List of Device Relationships
Viewing a Relationship for a Single Device
The Device View Page
Event Correlation
Defining Device Relationships
Device Categories that Don't Support Parent-Child Devices
Events that May Not Be Displayed in the Event Console
Defining Event Correlation
Layer-2 Topology Collection
CDP Topology Collection
Layer-3 Topology Collection
Managing a Single Device with the Device Administration Panel
What is the Device Administration Panel?
The Actions Menu
Device Properties
Viewing Read-Only Information About the Device
Editing Device Settings
Adding an IP Address to a Device
Removing an IP Address from a Device
Managing Device IPs
Clearing the Device Cache
Aligning a Secondary Credential
Adding the Device to a Device Group
Creating a Ticket About the Device
Adding a Note to a Device
Aligning Custom Attributes with a Device
Merging Devices
Associating a Product SKU with the Device
Performing Administrative Tasks for One or More Devices
Shortcut Keys for Device Administration panel
Device Toolbox
What is the Device Toolbox?
Accessing the Device Toolbox page
Viewing the Session Logs
Managing Device Classes and Device Categories
Overview of Device Classes
Viewing the List of Device Classes
Filtering the List of Device Classes
Creating Device Classes
Creating a New Device Class of Type "SNMP-Enabled"
Editing an SNMP-Enabled Device Class
Creating a New Device Class for a Device with Device Class "Generic | SNMP"
Creating a New Device Class for Devices That Do Not Support SNMP
Editing a Device Class That is Not SNMP-Enabled
Creating a Device Class of Type "Component"
Editing a Device Class of Type "Component"
Legacy Device Classes of Type "ICMP"
Managing Device Classes
Manually Changing the Device Class for a Device
Changing the Icon for a Device Class
Deleting One or More Device Classes
Aligning One or More Device Classes with a Device Dashboard
Device Categories
Viewing the List of Device Categories
"Pingable" Device Category
Creating a New Device Category
Editing a Device Category
Deleting a Device Category
Aligning One or More Device Categories with a Device Dashboard
Scheduling Downtime for Maintenance
What is Scheduled Maintenance?
What is User Maintenance?
The Maintenance Minimum Severity Setting
Enabling and Disabling User Maintenance for a Single Device
Enabling and Disabling User Maintenance for One or More Devices
Scheduling Maintenance for a Single Device
Scheduling Maintenance for One or More Devices
Enabling or Disabling Scheduled Maintenance for One or More Devices
Deleting Scheduled Maintenance for One or More Devices
Managing Dynamic Applications
Overview of Dynamic Application Management
Viewing the List of Dynamic Applications
Viewing the Dynamic Applications Associated with a Device
Viewing the Status of a Dynamic Application
How the ScienceLogic Platform Manages Collect Status
Status of Objects for Deviation
Manually Associating a Dynamic Application with a Device
Editing the Credential Associated with a Dynamic Application
Performing Other Administrative Tasks for an Aligned Dynamic Application
Bulk Un-Aligning Dynamic Applications
Setting Thresholds for Dynamic Applications
Dynamic Applications and Discovery
Device Thresholds and Data Retention
Overview of Device Thresholds and Data Retention
Global Settings for Thresholds
Device Thresholds
Bulk Management with Device Groups and Device Templates
Overview of Device Groups and Device Templates
What is a Device Group?
What is a Device Template?
Virtual Devices
What is a Virtual Device?
Defining a Virtual Device
Directing Data to a Virtual Device
Redirecting Log Data to a Virtual Device
Aligning a Dynamic Application with a Virtual Device
Customizing the User Interface for a Device
Custom Navigation
Editing a Custom Navigation tab
Vanishing & Purging Devices
Overview of Vanishing & Purging Devices
Setting Vanish and Purge Thresholds
Viewing the List of Vanished Devices
Filtering the List of Devices
Using the Advanced Filters
Manually Purging Selected Devices
Setting One or More Devices to Never Purge
Device Dashboards
Overview
Viewing the List of Device Dashboards
Creating a Device Dashboard
Aligning Device Dashboards
Editing a Device Dashboard
Deleting a Device Dashboard
Copying a Device Dashboard
Defining the Global Default for Device Dashboards
Unaligning a Device Dashboard
Moving Alignment for Device Dashboards
Custom Attributes
Overview
Viewing the List of Custom Attributes
Creating Custom Attributes
Custom Attributes in the ScienceLogic API
Using the ScienceLogic API to View, Create, and Edit Custom Attributes
Using a Dynamic Application to Create and/or Populate Custom Attributes
Using Custom Attributes to Define a Device Group
Viewing Custom Attributes in the Custom Table Widget
Device Groups and Device Templates
What is a Device Group?
What is a Device Template?
Creating and Editing Device Groups
Before You Start
Viewing the List of Device Groups
Creating a Device Group
Editing an Existing Device Group
Controlling Access to a Device Group
Deleting a Device Group
Example of Creating a Device Group
Creating and Editing Device Templates
Overview of Device Templates
Before You Start
Viewing the List of Device Templates
Filtering the List of Device Templates
Creating a Device Template
Creating a New Device Template Based on an Existing Device Template
Editing an Existing Device Template
Using Device Templates
Overview of Using Device Templates
Before You Start
Using a Device Template to Edit the Configuration of the Devices in a Device Group
Using a Configuration Template to Edit the Configuration of One or More Individual Devices
Using the Bulk Configuration Tool to Apply Ad Hoc Settings to a Device Group
Using the Bulk Configuration Tool to Apply Ad Hoc Settings to One or More Devices
Example Device Group and Device Template
Using Device Group Maps and Views
Overview of Device Group Maps and Views
Viewing the Device Maps for a Device Group
Viewing the Device Group Map Page for a Single Device Group
Viewing the Classic Views of a Device Group
Viewing Custom Device Maps
Using the Interface for Device Group Views
Creating a Device Group from an Existing Device Group in the Device Group Map
Creating a New Device Group From My Customized Maps
Creating a New Device Group From an Existing Device Group in My Customized Maps
Scheduling Downtime for a Device Group
Overview of Device Group Scheduling
Viewing the Schedule Manager
Defining a Scheduled or Recurring Device Group Maintenance Window
Enabling or Disabling One or More Scheduled Device Group Maintenance Windows
Deleting One or More Scheduled Device Group Maintenance Windows
Events and Device Groups
Overview of Events and Device Groups
Searching for Events by Device Group
Suppressing an Event for a Device Group
Automation Policies and Tickets for Device Groups
Overview of Automation Policies for Device Groups
What is an Automation Policy?
Aligning an Automation Policy with a Device Group
What is an Action Policy?
Aligning a Ticket with a Device Group
Searching for a Ticket Aligned with a Device Group
Assigning Device Groups and Applying Device Templates During Discovery
What is Discovery?
Assigning Devices to a Device Group During Discovery
Applying a Device Template to Devices During Discovery
Device Infrastructure Health
Introduction
What is a Device?
What is an SL1 Agent?
Overview of Collection and Data
What is Collection?
What Kind of Data Can SL1 Collect?
What is Device Availability?
What is Device Latency?
Monitoring Policies
Collection Processes
Viewing Details in the Device Reports Panel
What is the Device Reports panel?
Device Dashboards in the Device Summary Page
The Device Summary page
Shortcut Keys for Device Reports panel
Viewing Performance Graphs
Viewing System Vitals for a Device
Viewing Availability Reports for a Device
Viewing Latency Reports for a Device
Viewing a Report on CPU Usage for a Device
Viewing a Report on Physical Memory Usage for a Device
Viewing a Report on Virtual Memory Usage for a Device
Viewing a Report on File System Usage for a Device
Viewing Reports on Network Interfaces
Viewing CBQoS Reports
Viewing Reports about DNS Servers and DNS Records for a Device
Viewing Reports on an Email Round-Trip Monitoring Policy
Viewing Reports on an SOAP or XML Transaction Policy
Viewing Availability Reports for a Single System Process on a Device
Viewing Port Availability Reports for a Single Device
Viewing Reports for a Web Content Policy
Viewing Availability Reports for a Single Windows Service on a Device
Monitoring Device Availability and Latency
Availability
Configuring Availability Monitoring on a Device
Defining Availability Thresholds
Configuring Availability for Component Devices
Latency
Configuring Latency Monitoring on a Device
Defining Latency Thresholds
Viewing Reports on Device Availability and Device Latency
Monitoring Vitals Using an Agent
System Vital Metrics That Can Be Collected With the SL1 Agent
Viewing System Availability Reports for a Device
Viewing CPU and Memory Utilization for a Device
Viewing Configuration & Journal Data
Configuration Dynamic Applications
Journal Dynamic Applications
Monitoring Networks
IPv4 Networks
Viewing the List of IPv4 Networks
Browsing a Network
Viewing Used and Unused IP Addresses in a Network
Viewing Devices Aligned with a Network
Viewing Interfaces Aligned with a Network
Viewing a Map of a Network
Generating a Report for a Network
Defining a New Network
Merging One or More Networks
Synchronizing One or More Networks
Editing a Network's Properties
Performing Dynamic Discovery for a Network
Creating a Ticket About a Network
Deleting One or More IPv4 Networks
Monitoring Network Interfaces
Class-Based Quality of Service (CBQoS)
Viewing All Interfaces Discovered by the ScienceLogic Platform
Viewing Interfaces for a Single Device
Generating a Report for Multiple Network Interfaces
Generating a Report for a Single Network Interface
Monitoring Interfaces
Defining a Detailed Monitoring Policy for a Single Interface
Defining Monitoring Settings for Multiple Interfaces
Defining Thresholds for an Interface
Viewing the List of Discovered CBQoS Objects
Editing Thresholds for a Quality of Service (QoS) Object
Viewing Reports About Interfaces and Bandwidth
Global Settings that Affect Interfaces
Monitoring Hardware and Software
Viewing the List of All Discovered Hardware Components
Filtering the List of Hardware Components
Generating a Report for Multiple Hardware Components on Multiple Devices
Hiding a File System
Changing Thresholds for One or More File Systems
Viewing the List of All Discovered Software Titles
Filtering the List of Software Titles
Viewing a List of Software Titles for a Single Device
Generating a Report on All Software on All Devices
Generating an Exclusion Report for a Single Software Title
Monitoring Device Logs
Viewing Logs for a Device
Viewing Events Associated with a Log Entry
Creating an Event Policy from a Log Entry
Viewing Logs for All Devices
Monitoring Device Logs Using an Agent
What is a Log File Monitoring Policy?
Viewing the List of Log File Monitoring Policies
Creating a Log File Monitoring Policy
Editing a Log File Monitoring Policy
Deleting Log File Monitoring Policies
Viewing the List of Log File Monitoring Policies and Aligned Devices
Aligning a Log File Monitoring Policy to Devices
Creating an Event Policy for Agent Logs
Monitoring SSL Certificates
System Settings that Affect SSL Certificates in SL1
Viewing the List of SSL Certificates
Filtering the List of SSL Certificates
Monitoring Device Processes
Viewing the List of Device Processes
Filtering the List of Device Processes
Viewing a List of System Processes on a Single Device
Generating a Report on Multiple System Processes
Generating an Exclusion Report for a Single System Process
Viewing the System Process Monitoring Policies
Filtering the List of System Process Monitoring Policies
Defining a Monitoring Policy for a System Process
Editing a Monitoring Policy for a System Process
Executing a System Process Monitoring Policy
Example Policy for System Process
Viewing Reports for a System Process Policy
Deleting a System Process Monitoring Policy
Monitoring Device Processes Using an Agent
What is a Process?
Viewing the List of Device Processes
Generating a Report on Multiple System Processes
Generating an Exclusion Report for a Single System Process
Viewing the System Process Monitoring Policies
Defining a Monitoring Policy for a System Process
Editing a System Process Monitoring Policy
Executing a System Process Monitoring Policy
Deleting a System Process Monitoring Policy
Monitoring Windows Services
Viewing the List of Windows Services
Filtering the List of Windows Services
Viewing a List of Windows Services on a Single Device
Generating a Report on Multiple Windows Services
Generating an Exclusion Report for a Single Windows Service
Viewing the Windows Service Monitoring Policies
Filtering the List of Windows Service Monitoring Policies
Defining a Policy to Monitor Windows Services
Executing a Monitoring Policy for a Windows Service
Editing a Monitoring Policy for a Windows Service
Example Policy for Windows Service
Viewing Reports about Windows Services
Deleting a Windows Service Policy
Monitoring Ports
What is a Port?
Port Security
Port Availability
Viewing a List of All Open Ports on All Devices
Filtering the List of IP Ports
Viewing a List of All Open Ports on a Single Device
Defining Ports in the TCP/IP Port Editor Page
System Settings for Monitoring Port Availability
Viewing the TCP/IP Port Monitoring Policies
Filtering the List of TCP/IP Port Monitoring Policies
Defining a Monitoring Policy for Port Availability
Editing a Monitoring Policy for a TCP/IP Port
Executing a TCP-IP Port Monitoring Policy
Example Policy for TCP/IP Port Availability
Viewing Reports for a Port-Availability Policy
Deleting a TCP/IP Port Monitoring Policy
Monitoring Ports Using an Agent
What is a Port?
Viewing a List of All Open Ports on All Devices
Viewing a List of All Open Ports on a Single Device
System Settings for Monitoring Port Availability
Viewing the TCP/IP Port Monitoring Policies
Defining a Monitoring Policy for Port Availability
Editing a Monitoring Policy for a TCP/IP Port
Executing a TCP-IP Port Monitoring Policy
Deleting a TCP/IP Port Monitoring Policy
Monitoring Domain Servers and DNS Records
Viewing the List of Domain Name Monitoring Policies
Filtering the List of Domain-Name Monitoring Policies
Defining a Monitoring Policy for a Domain Name
Editing a Monitoring Policy for a Domain Name
Example Policy for Domain Name
Executing the Domain-Name Monitoring Policy
Viewing Reports for a Domain-Name Monitoring Policy
Deleting a Domain-Name Policy
Monitoring Email Round-Trips
Viewing the Email Round-Trip Monitoring Policies
Filtering the List of Email Round-Trip Monitoring Policies
Defining an Email Round-Trip Monitoring Policy
Editing an Email Round-Trip Monitoring Policy
Example Email Round-Trip Monitoring Policy
How SL1 Collects and Calculates Round-Trip Time