Use the following menu options to navigate the Skylar One user interface:
- To view a pop-out list of menu options, click the menu icon (
). - To view a page containing all of the menu options, click the Advanced menu icon (
).
Application Management
| Name | Access Hook ID | Description |
| ApplicationComponent:Rem | APP_COMP_REMOVE | Remove an application component |
| ApplicationComponent:Edit | APP_COMP_EDIT | Edit an application component |
| ApplicationComponent:Add | APP_COMP_ADD | Add an application component |
| ApplicationComponent:View | APP_COMP_VIEW | Allows read access for application components |
Asset Management
| Name | Access Hook ID | Description |
| Asset:Remove | AST_REM | Remove an asset record |
| Asset:View | AST_VIEW | Allows read access to an asset record |
| Asset:Edit | AST_EDIT | Allows write access to asset records, not including add/remove. |
| Asset:Add | AST_ADD | Add an asset record |
| Registry>Assets>Manager | AST_REG_PAGE | View the Asset Manager registry page |
Business Services
| Name | Access Hook ID | Description |
| Product Catalog:Add/Rem | BIZ_PRODUCT_CATALOG_ADDREM | Add or remove catalog items (SKUs) |
| Registry>Business Services>Product Catalog | BIZ_PRODUCT_CATALOG_REG_PAGE | Access the Product Catalog registry page |
| Service Catalog:View | BIZ_SERVICE_CATALOG_VIEW | View a service within the Service Catalog |
| Registry>Business Services>Bandwidth Billing | BIZ_BW_BILLING_REG_PAGE | Access the Bandwidth Billing registry page |
| Registry>Business Services>Distribution Lists | BIZ_DIST_LIST_REG_PAGE | Access the Distribution List registry page |
| Product Catalog: View From Org Page | BIZ_PRODUCT_CATALOG_ORG_VIEW | View product catalog data from the Org properties page |
| Registry>Business Services>Service Catalog | BIZ_SERVICE_CATALOG_REG_PAGE | View the Service Catalog registry page |
| Registry>Business Services>Service Usage | BIZ_SERV_USAGE_REG_PAGE | Access the Service Usage registry page |
| Product Catalog:Edit | BIZ_PRODUCT_CATALOG_EDIT | Edit/Alter a Product Catalog item (SKU) |
| Product Catalog:View | BIZ_PRODUCT_CATALOG_VIEW | View a Product Catalog item |
| Registry>Business Services>Service Notifier | BIZ_ERVICE_NOTIFIER_REG_PAGE | Utilize the Business Services notifier tool |
Contacts
| Name | Access Hook ID | Description |
| Contact:View | CONTACT_VIEW | View a contact |
Credentials
| Name | Access Hook ID | Description |
| Cred:DB:Add/Rem | CRED_DB_ADDREM | Add or remove a credential of type 'DB' |
| Cred:LDAP:Add/Rem | CRED_LDAP_ADDREM | Add or remove a credential of type 'LDAP' |
| delete a cred | CREDENTIAL_DELETE | Delete a credential |
| Cred:POWERSHELL:Edit | CRED_POWERSHELL_EDIT | Edit a credential type of 'POWERSHELL' |
| Credential field: delete | CREDENTIAL_FIELDS_DELETE | Delete a credential field |
| Cred:SNMP:Edit | CRED_SNMP_EDIT | Edit a credential type of 'SNMP' |
| View a credential | CREDENTIAL_VIEW | View a credential |
| Cred:SSH:Add/Rem | CRED_SSH_ADDREM | Add or remove a credential of type 'SSH' |
| Cred:Passwords:Edit | CRED_CHANGE_PASSWORDS | Change passwords in a credential |
| Credential Tests: View and Edit | SYS_CREDENTIAL_TESTS_PAGE | Access the System>Customize>Credential Test page |
| Cred:Test | CRED_EXECUTE_TEST | Execute a credential test |
| Create a cred | CREDENTIAL_CREATE | Create a credential |
| Cred:POWERSHELL:Add/Rem | CRED_POWERSHELL_ADDREM | Add or remove a credential type of 'POWERSHELL' |
| Credential field: create | CREDENTIAL_FIELDS_CREATE | Create a credential field |
| Cred:SNMP:Add/Rem | CRED_SNMP_ADDREM | Add or remove a credential type of 'SNMP' |
| Credential field:view | CREDENTIAL_FIELDS_VIEW | View a credential field |
| Cred:SOAP:Edit | CRED_SOAP_EDIT | Edit a credential of type 'SOAP' |
| Cred:Basic:Edit | CRED_BASIC_EDIT | Edit a credential of type 'basic' |
| Cred:Passwords:View | CRED_VIEW_PASSWORDS | View passwords in a credential |
| Cred:DB:Edit | CRED_DB_EDIT | Edit a credential type of 'DB' |
| Cred:LDAP:Edit | CRED_LDAP_EDIT | Edit a credential type of 'LDAP' |
| Edit credentials | CREDENTIAL_EDIT | Edit credentials |
| System>Manage>Credentials | CRED_REG_PAGE | Access the Credentials Management registry page |
| Credential field: update | CREDENTIAL_FIELDS_EDIT | Update a credential field |
| Cred:SOAP:Add/Rem | CRED_SOAP_ADDREM | Add or remove a credential of type 'SOAP' |
| Cred:Basic:Add/Rem | CRED_BASIC_ADDREM | Add or remove a credential of type 'basic' |
| Cred:SSH:Edit | CRED_SSH_EDIT | Edit a credential of type 'SSH' |
Customer Portal
| Name | Access Hook ID | Description |
| Customer Portal: Can view portal | CP_USER | Allows user to login to the customer portal |
| Customer Portal: Admin | CP_ADMIN | Allows user to administer the customer portal |
Dashboards
| Name | Access Hook ID | Description |
| Dashboard:Scheduler | DASH_SCHEDULER | View and edit scheduled dashboards |
| Device Dashboards:Unalign All | DEVICE_DASH_UNALIGN | Allows a device dashboard to have all alignments removed |
| Dash:View Public | DASH_VIEW_PUBLIC | View public dashboards |
| Dash:Widget:Edit | DASH_WIDGET_EDIT | Edit dashboard widget definitions |
| Dash:Edit | DASH_EDIT | Edit a dashboard's properties |
| Device Dashboards: Assign to Device Category | DEVICE_DASH_ASSIGN_CAT | Allows a device dashboard to be assigned to a device category |
| Dash:Proxy Service:Add/Rem | DASH_PROXY_ADDREM | Add or remove a web proxy service |
| Device Dashboards:Add/Rem/Edit | DEVICE_DASH_EDIT | Allows adding, editing, and removing device dashboards |
| System>Customize>Dashboards | DASH_REG_PAGE | Access the Dashboards registry page |
| Device Dashboards: Set Global | DEVICE_DASH_SET_GLOBAL | Allows a device dashboard to be set as the global default |
| Dash:View | DASH_VIEW | View owned dashboards |
| Dash:Widget:Add/Rem | DASH_WIDGET_ADDREM | Add or remove dashboard widget definitions |
| Registry>Devices>Groups | DGRP_REG_PAGE | View Device Groups registry page |
| DevGroup:Edit | DGRP_EDIT | Edit a Device Group |
| DevGroup:Add/Rem | DGRP_ADDREM | Add or remove a Device Group |
| Dash:Add/Rem Shared | DASH_ADDREM_SHARED | Remove someone else's shared dashboard |
| Device Dashboards:Assign To An Application | DEVICE_DASH_ASSIGN_APP | Allows a device dashboard to be assigned to an application |
| Dash:Edit Shared | DEVICE_EDIT_SHARED | Edit a shared dashboard's properties |
| Device Dashboards: Assign to Device | DEVICE_DASH_ASSIGN_DEVICE | Allows a device dashboard to be assigned to a device |
| Registry>Web Proxies | DASH_PROXY_REG_PAGE | Access the Web Proxy Services registry page |
| System>Customize>Device Dashboards | DEVICE_DASH_REG_PAGE | Allows viewing of the Device Dashboards registry page |
| Dash:Share | DASH_SHARE | Share a dashboard with other users |
| Dash:View Shared | DASH_VIEW_SHARED | View a shared dashboard |
| Dash:Add/Rem | DASH_ADDREM | Add or remove a custom dashboard |
| System>Customize>Dashboard Widgets | DASH_WIDGET_REG_PAGE | Access the Dashboard Widgets registry page |
| Dash:Edit:Public | DASH_EDIT_PUBLIC | Edit a public dashboard's properties |
| Device Dashboards:Assign To Device Class | DEVICE_DASH_ASSIGN_CLASS | Allows a device dashboard to be assigned to a device class |
| Dash:Proxy Service:Edit | DASH_PROXY_EDIT | Edit a web proxy service |
| Device Dashboards: Replace Alignments | DEVICE_DASH_REASSIGN | Allows a device dashboard to have all alignments replaced |
Device Groups
| Name | Access Hook ID | Description |
| Registry>Devices>Groups | DGRP_REG_PAGE | View Device Groups registry page |
| DevGroup:Edit | DGRP_EDIT | Edit a Device Group |
| DevGroup:Add/Rem | DGRP_ADDREM | Add or remove a Device Group |
| DevGroup:View | DGRP_VIEW | Delete a device category |
Devices
| Name | Access Hook ID | Description |
| Dev:Unmerge Physical/Component | DEV_COMPONENT_UNMERGE | Separate a merged device into physical and component devices |
| Dev:Notes:View | DEV_NOTES_VIEW | View Device Notes |
| Dev:Template:Edit | DEV_TEMPLATE_EDIT | Edit Device Templates |
| Dev:Tools:PingTool | DEV_TOOLS_RUN_PING_TOOL | Access the Ping tool in the Device Toolbox |
| Dev:Agent:Edit | DEV_AGENT_EDIT | Edit an agent |
| Dev:Remove | DEV_DEL | Remove a device from the classic user interface (EM7) |
| Registry>Devices>Processes | DEV_PROCESS_REG_PAGE | View the Device Processes registry page |
| Dev:Thresholds:Dynamic App | DEV_THRESHOLDS_DYNAPP | Edit Dynamic Application thresholds for a device (Does not require Dev:Edit) |
| Dev:Tools:Secure Web | DEV_TOOLS_RUN_SECURE_WEB | Access the Secure Web tool in the Device Toolbox |
| Dev:Category:Add | DEV_CATEGORY_ADD | Add a device category |
| Dev:Events Summary | DEV_EVENTS_VIEW | View Events on the Device Properties pop-up window |
| Dev:Redirects | DEV_REDIRECT_VIEW | View the Redirects tab on the device summary pop-up window |
| Dev:Thresholds | DEV_THRESHOLDS_VIEW | View the Thresholds tab on the device summary pop-up window |
| Dev:Tools:SSH | DEV_TOOLS_RUN_SSH | Access the SSH tool in the Device Toolbox |
| Dev:View Category | DEV_CATEGORY_VIEW | View a category |
| Dev:Interfaces | DEV_INTERFACES_VIEW | View the Interfaces tab within the properties pop-up window |
| Registry>Devices>Services | DEV_SERVICES_REG_PAGE | Access the Device Services registry page |
| Dev:Tool:ARIN Whois | DEV_TOOLS_RUN_ARIN_WHOIS | Access the ARIN Whois tool in the Device Toolbox |
| Dev:Software | DEV_SOFTWARE_VIEW | View the Software tab on the device summary pop-up window |
| Dev:Tools:Availability Check | DEV_TOOLS_RUN_AVAIL | Access to run the Availability Check |
| Dev:Topology | DEV_TOPOLOGY_VIEW | View the Topology tab on the device summary pop-up window |
| Dev:Collections Edit | DEV_COLLECTIONS_EDIT | Edit the Collections tab on the device summary pop-up window |
| Dev:Schedule:View | DEV_MAINT_VIEW | View the Schedule tab on the device summary pop-up window |
| Dev:Template:Add/Remove | DEV_TEMPLATE_ADDREM | Add or remove Device templates |
| Dev:Tools:FTP | DEV_TOOLS_RUN_FTP | Access the FTP tool in the Device Toolbox |
| Registry>Devices>Device Components |
DEV_COMPONENT_REG_PAGE | View Device Components registry page |
| Dev:Notes:Remove | DEV_NOTES_REMOVE | Remove device notes |
| Dev:Template:View | DEV_TEMPLATE_VIEW | View Device templates |
| Dev:Tools:Reverse DIG | DEV_TOOLS_RUN_REVERSE_DIG | Access the Reverse DIG tool in the Device Toolbox |
| Dev:Agent:Add | DEV_AGENT_ADD | Add an agent |
| Dev:Create | DEV_CREATE | Create a new device |
| Dev:Monitors | DEV_POLICIES_VIEW | View the Monitors tab on the device summary pop-up window |
| Dev:Thresholds:Retention | DEV_THRESHOLDS_RETENTION | Edit Data Retention thresholds for a device (Does not require Dev:Edit) |
| Dev:Tools:SNMP Walker | DEV_TOOLS_RUN_SNMP_WALKER | Access the SNMP Walker tool in the Device Toolbox |
| Dev:Agent:View | DEV_AGENT_VIEW | Read access for agents |
| Dev:Edit | DEV_EDIT | Edit the properties of a device |
| Dev:Tools:Traceroute | DEV_TOOLS_RUN_TRACEROUTE | Access the Traceroute tool in the Device Toolbox |
| Dev:View:Profile | DEV_PROFILE_VIEW | View the device profile page |
| Dev:Category:Rem | DEV_CATEGORY_REM | Delete a device category |
| Dev:IF Graphs | DEV_IF_PERFORMANCE_GRAPHS | View Interface Performance Graphs of a device |
| Registry>Networks>Device Relationships | DEV_RELATIONS_REG_PAGE | Access the Device Relationship registry page |
| Dev:Tools | DEV_TOOLS_RUN | Access the Device Toolbox on the device details pop-up window |
| Dev:Tools:Terminal | DEV_TOOLS_RUN_TERMINAL | Access the Terminal tool in the Device Toolbox |
| Dev:View Class | DEV_CLASS_VIEW | View a class |
| Dev:Schedule:Add/Rem/Edit | DEV_MAINT_ADDREM | Change events in the Schedule tab on the device summary pop-up window (Does not require Dev:Edit) |
| Registry>Devices>Software | DEV_SOFTWARE_REG_PAGE | View the Device Software registry page |
| Dev:Tools:ARP Ping | DEV_TOOLS_RUN_ARP_PING | Access the ARP Ping tool in the Device Toolbox |
| Dev:Tools:Web Policy | DEV_TOOLS_RUN_WEB_POLICY | Access Web Policy tool in the Device Toolbox |
| Dev:Merge Physical/Component | DEV_COMPONENT_MERGE | Merge a physical and component device together |
| Dev:Notes:Edit | DEV_NOTES_EDIT | Edit Device notes |
| Dev:TCP Ports | DEV_TCP_PORT_VIEW | View the TCP Ports tab on the device details pop-up window |
| Dev:Tools:Forward DIG | DEV_TOOLS_RUN_FORWARD_DIG | Access the Forward DIG tool in the Device Toolbox |
| Dev:View | DEV_VIEW | View basic device details from assorted pop-up windows/modals/etc |
| Device Investigator Layout: Set Global | DEVICE_INVESTIGATOR_SET_GLOBAL | Allows all users to access the Device Investigator Layout |
| Dev:Config | DEV_CONFIG_VIEW | View the Config tab n the device summary pop-up window |
| Dev:Performance Graphs | DEV_PERF_REPORT_VIEW | View a device's performance graphs |
| Registry>Devices>Templates | DEV_TEMPLATE_REG_PAGE | View the Device Templates registry page |
| Dev:Tools:Port Scan | DEV_TOOLS_RUN_PORT_SCAN | Access the Port Scan tool in the Device Toolbox |
| Dev:Agent:Rem | DEV_AGENT_REMOVE | Remove an agent |
| Dev:View Details | DEV_DETAILS_VIEW | View the Device Properties page |
| Dev:Process View | DEV_PROCESS_VIEW | View a process from the Devices>Processes page |
| Dev:Thresholds:General | DEV_THRESHOLDS_GENERAL | Edit system thresholds for a device (Does not require Dev:Edit) |
| Dev:Tools:SNMP Dump | DEV_TOOLS_RUN_SNMP_DUMP | Access the SNMP Dump tool in the Device Toolbox |
| Dev:Category:Edit | DEV_CATEGORY_EDIT | Edit a device category |
| Registry>Devices>Hardware | DEV_HARDWARE_REG_PAGE | View a Hardware registry page |
| Registry>Devices>Device Manager | DEV_REG_PAGE | View the Device registry |
| Dev:Tickets | DEV_TKT_VIEW | View the Tickets tab on the device details pop-up window |
| Dev:Tools:Telnet | DEV_TOOLS_RUN_TELNET | Access the Telnet tool in the Device Toolbox |
EM7 Administration
| Name | Access Hook ID | Description |
| MIB:Add/Rem | SYS_MIB_ADDREM | Upload or remove an MIB |
| Misc>Skylar One License Info: View | MISC_LICENSE_VIEW | View the Skylar One License information |
| System>Manage>PowerPacks | SYS_POWERPACK_REG_PAGE | Access the PowerPack registry page |
| System>Settings>Password Reset Email | SYS_SETTINGS_PASSWORD_RESET_EMAIL | Access the Password Reset Email configuration page |
| Library:Import | SILOLIB_IMPORT | Import or upload a library |
| Ports:Add/Rem | SYS_CUSTOMERIZE_PORTS_ADDREM | Alter port configurations withing System>Customize>TCP-IP Ports |
| Application Component Criteria:Add | APP_COMP_CRITERIA_ADD | Add an application component criteria |
| Device Class License:View | SYS_DEVICE_CLASS_LICENSE_VIEW | View device class license data |
| Customer Select Objects:Asset Add/Edit/Delete | ASSET_CUSTOM_FORM_EDIT | Add/edit/delete the Custom Select Object of application type 'Asset' |
| Host File: Remove | SYS_HOST_FILE_REM | Remove a host file entry |
| Business Service Thresholds:Create | BIZ_SVC_ALERT_CREATE | Create a threshold for Business Services, IT Services, and Device Services |
| MIB:Export | SYS_MIB_EXPORT | Export an MIB compilation |
| Registry>Schedules>Schedule Manager:Administration | SYS_SCHEDULE_MGMT | Delete and edit schedules |
| System>Customize>ScienceLogic Libraries | SYS_SILOLIB_REG_PAGE | Access the Library registry page |
| SmartView:Edit | SMARTVIEW_EDIT | Edit a SmartView |
| UserGroup:Delete | USER_GROUP_DELETE | Delete a user group |
| System>Customize>Device Categories | SYS_CUSTOM_DEV_CAT_PAGE | Access the Device Category Customization page |
| Application Component Criteria Admin:Remove | APP_COMP_CRITERIA_ADMIN_REMOVE | Remove an Application Component Criteria as an Administrator |
| System>Manage>Discovery | SYS_DISCOVERY_PAGE | Access the Discovery page |
| System>Customize>IPMI Sensor Defs | SYS_IPMI_SENSOR_DEFS | IPMI Sensor Definitions page |
| Business Services Thresholds:View | BIZ_SVC_ALERT_VIEW | View thresholds for Business Services, IT Services, and Device Services |
| System>Monitor>Collector Status | SYS_MONITOR_CUG_STATUS_PAGE | Access the Collector Status page |
| System>Settings>Assets | SYS_SETTINGS_ASSET_OPTS_PAGE | Access the Asset Options Settings page |
| Subscription Data:Edit | SYS_SUBSCR_DATA_EDIT | Update subscription license user data |
| Package:View | PKG_VIEW | View package properties |
| Key Manager | SYS_ACCESS_CONTROL_KEY_MANAGER | Access the Key Manager tool for creating access keys and aligning them with access control hooks. |
| Select Object: Edit/Add/Mod | SYS_CUSTOM_FORM_EDIT | Prerequisite check to edit entries on the Select Objects page (System>Customize>Select Objects) |
| Application Component Criteria:Remove | APP_COMP_CRITERIA_REMOVE | Remove an Application Component criteria |
| Discovery:View | SYS_DISCOVERY_VIEW | View an existing discovery session |
| System>Customize>IPMI Sensor Types | SYS_IPMI_SENSOR_TYPES | IPMI Sensor Type definitions |
| User:Edit:Lockouts | SYS_LOCKOUTS_EDIT | Manage user lockouts |
| Business Service Template:Remove | BIZ_SVC_TEMPLATE_REMOVE | Remove a template for Business Services, IT Services, and Device Services |
| System>Monitor>System Processes | SYS_MONITOR_PROCESSES_PAGE | Access the System Processes page |
| System>Settings>Authentication> CAC/ClientCert Auth |
SYS_SETTING_CAC_PAGE | Access the CAC Configuration page |
| System>Tools>Cache Management | SYS_TOOLS_CACHE_MGMT | Access the classic user interface (EM7)Admin Portal Cache Manager |
| PowerPack:Edit | PPACK_EDIT | Edit PowerPack contents and properties |
| Scheduler:Add | SCH_ADD | Add a new schedule |
| System>Settings>Authentication> Multi-Factor |
SYS_AUTH_MULTIFACTOR_PAGE | Access the Multi-factor Resources registry page |
| Appliances:Delete | APPLIANCE_REMOVE | Delete an existing appliance |
| System>Customize>TCP-IP Ports | SYS_CUSTOM_PORT_REG_PAGE | Access the TCP-IP Port Customization page |
| System>Settings>API | SYS_SETTINGS_API_PAGE | Access the classic user interface (EM7) API Configuration page |
| System>Settings>Authentication> SSL Certificates |
SYS_SSL_CERTS_PAGE | Access the SSL Certificate manager |
| PowerPack:Delete | PPACK_DELETE | Delete a PowerPack |
| Customer Select Objects:User Account Add/Edit/Delete | ACT_CUSTOM_FORM_EDIT | Add/edit/delete the Custom Select Objects of application type 'User Account' |
| Registry>Schedules>Schedule Manager: View | SCHEDULE_MNGR_PAGE | View the Schedule Manager page |
| Application Thresholds:Add | APP_COMP_ALERT_ADD | Add a threshold for applications and application components |
| System>Tools>API Browser | SYS_API_BROWSWER_PAGE | Access the API Browser page |
| Application Template: Remove | APP_COMP_TEMPLATE_REMOVE | Remove templates for applications and application components |
| System>Customize>MAC Vendors | SYS_CUSTOM_MAC_VENDOR_REG_PAGE | Access the MAC Vendors registry page |
| DynamicApplication:Edit | DYN_APP_EDIT | Edit an existing Dynamic Application using the current user interface and GQL |
| Collector:generate DATABASE_INITIATED token | COLLECTOR_DATABASE_INITIATED | Generate a token to onboard a traditional collector |
| System>Monitor>Unhandled Exceptions | SYS_MONITOR_EXCEPTIONS_PAGE | Access the page for monitoring unhandled exception logs |
| Collector Groups:Edit | CUG_EDIT | Edit an existing collector group |
| System>Settings>Behavior | SYS_SETTINGS_BEHAVIOR_PAGE | Access the classic user interface (EM7) Behavior Settings page |
| Icon:Add | ICON_ADD | Add an icon |
| System> | SYS_SYSTEM_PAGE | Prerequisite check for System>* pages (needed in addition to page-specific hooks) |
| System>Tools>Guide Browser | SYS_TOOLS_GUIDE_BROWSER_PAGE | Access the Guide Browser page |
| Scheduler:Delete | SCH_REMOVE | Delete an existing schedule |
| Application Thresholds:View | APP_COMP_ALERT_VIEW | View thresholds for applications and application components |
| System>Settings>Authentication> Resources |
SYS_AUTH_RESOURCE_PAGE | Access the Authentication Resources registry page |
| Admin Portal Access | AP_ACCESS | Prerequisite for direct access to the Admin Portal |
| Per-Hostname Themes:Edit | SYS_CUSTOM_THEMES_DNS_EDIT | Add, remove, or edit definitions to choose which theme is presented to any given hostname |
| Finder | SYS_FINDER | Access the Finder tool |
| Log File Monitoring Policies:Add | SYS_LOG_FILE_MON_POLICIES_ ADD |
Add a Log File Monitoring policy |
| System>Monitor>System Logs | SYS_MONITOR_SYS_LOGS_PAGE | Access the System Logs page |
| System>Settings>Data Retention | SYS_SETTINGS_DATA_RETENTION_PAGE | Access the Data Retention Settings page |
| Customer Select Objects:IP Address Add/Edit/Delete | IP_CUSTOM_FORM_EDIT | Add/edit/delete the Custom Select Objects of application type 'IP Address' |
| Customer Select Objects: Organization Add/Edit/Delete | ORG_CUSTOM_FORM_EDIT | Add/edit/delete the Custom Select Objects of application type 'Organization' |
| Registry>Run Book>Schedules | RBK_SCHEDULE_REG_PAGE | Access the Run Book Schedules registry page |
| Execution Environment:Manage | SILOENV_EDIT | Create environments and align libraries |
| Application Component Criteria Admin:Edit | APP_COMP_CRITERIA_ADMIN_EDIT | Edit an application component criteria as an Administrator |
| System>Customize>Uptime OIDs | SYS_CUSTOM_UPTIMEOID_PAGE | Access the Uptime OID list editor |
| Host File:Edit | SYS_HOST_FILE_EDIT | Write access to host file entries, not including add/remove |
| Log File Monitoring Policies:Remove | SYS_LOG_FILE_MON_POLICIES_REMOVE | Remove a Log File Monitoring policy |
| System>Tools>OID Browser | SYS_OID_BROWSER_PAGE | Access the OID Browser |
| System>Settings>Appliances | SYS_SETTINGS_LICENSE_PAGE | Access the classic user interface (EM7) Appliance page |
| SmartView:Create | SMARTVIEW_CREATE | Create a SmartView |
| Application Component Criteria:Edit | APP_COMP_CRITERIA_EDIT | Edit an application component criteria |
| System>Customize>Ports | SYS_CUSTOMIZE_PORTS_VIEW | Access the TCP-IP Port Customization page |
| Discovery:Add | SYS_DISCOVERY_ADD | Add a new discovery session |
| Business Service Thresholds:Edit | BIZ_SVC_ALERT_EDIT | Edit thresholds for Business Services, IT Services, and Device Services |
| Host File:View | SYS_HOST_FILE_VIEW | Read access to host file entries |
| Compile MIB | SYS_MIB_COMPILE | Execute MIB compilation |
| Misc>Regular Expression Tester:View | MISC_REGEX_TESTER_VIEW | View the Regular Expression Tester |
| System>customize>Presentation Labels | SYS_PRESENTATION_LABELS_REG_PAGE | Access to manage Presentation Labels |
| System>Settings>Processes | SYS_SETTINGS_PROCS_PAGE | Access the System Process Settings page |
| Appliances:Edit | APPLIANCE_EDIT | Edit an existing appliance |
| SSL Certs:Add/Rem | SSL_CERT_ADDREM | Add or remove SSL certificates |
| System>Custom>Device Classes | SYS_CUSTOM_DEV_CLASS_PAGE | Access the Device Class Customization page |
| Discovery:Delete | SYS_DISCOVERY_REM | Delete an existing discovery session |
| System>Monitor>Access Logs | SYS_MONITOR_ACCESS_PAGE | Access the Access Logs Page |
| Ticket:Pager(email) | SYS_SEND_EMAIL | Access the Ticket Pager and send email |
| SNMP Trap: Push Configuration | SYS_SNMP_TRAP_CONFIG_PUSH | Push the SNMP V3 trap configuration to Collector appliances |
| Business Service Template: Edit | BIZ_SVC_TEMPLATE_EDIT | Edit templates for Business Services, IT Services, and Device Services |
| System>Manage>Access Keys | SYS_ACCESS_CONTROL_KEY_PAGE | Access the Access Key registry page |
| Collector Groups:Add | CUG_ADD | Add a new collector group |
| System>Customize>Interfaces | SYS_CUSTOM_IF_REG_PAGE | Access Interfaces Customization page |
| System>Customize>Document Templates | SYS_DOC_TEMPLATE_REG_PAGE | Access the Document Templates registry page |
| System>Customize>IPMI Sensor Type:ADDREM | SYS_IPMI_SENSOR_TYPE_ADDREM | Add/remove IPMI Sensor Types |
| System>Monitor>Event Overview | SYS_MONITOR_EVENT_PERF_PAGE | Access the Event Overview page |
| System>Settings>Backup | SYS_SETTINGS_BACKUP_PAGE | Access the classic user interface (EM7) Backup Configuration page |
| Application Template:Edit | APP_COMP_TEMPLATE_EDIT | Edit templates for applications and application components |
| Subscription Data:View | SUS_SUBSCR_DATA_VIEW | View subscription license usage data |
| PowerPack:Create | PPACK_CREATE | Create a new PowerPack |
| Dynamic Appication:Add | DYN_APP_ADD | Add a new Dynamic Application using the current user interface/GQL |
| Collector:generate NO_VERIFY token | COLLECTOR _AUTO_CONNECT | Generate a token to onboard a phone home collector via an automatically accepted connection request |
| Scheduler:Edit | SCH_EDIT | Edit an existing schedule |
| System>Settings>Authentication> Profiles |
SYS_AUTH_PROFILE_PAGE | Access the Authentication Profiles registry page |
| Collector Groups:View | CUG_VIEW | View an existing collector group |
| Icon:Remove | ICON_REMOVE | Remove an icon |
| System>Customize>Select Objects | SYS_CUSTOM_SELECT_OBJ_PAGE | Access the Custom Select Objects page |
| System>Manage>Applications | SYS_DYN_APP_MANAGEMENT | Access the Dynamic Applications registry page in the classic user interface |
| Users:View:Lockouts | SYS_LOCKOUTS_VIEW | Manage user lockouts |
| System>Monitor>Event Statistics | SYS_MONITOR_SYSLOG_PERF>PAGE | Access the Event Statistics page for per-collector statistics |
| Application Thresholds:Remove | APP_COMP_ALERT_REMOVE | Remove a threshold for applications and application components |
| System>Settings>Collector Groups | SYS_SETTINGS_CUGS PAGE | Access the Collector Group Management page |
| System>Tools>DBTool | SYS_TOOLS_DB | Access DB Tool page |
| PowerPack:Import | PPACK_IMPORT | Import/upload a PowerPack |
| Dynamic Application:View | DYN_APP_VIEW | View an existing Dynamic Application using the current user interface/GQL |
| Setup and Config | SETUP_CONFIG_PAGE | Access the Setup and Config page |
| System>Manage>Collection Labels | SYS_COLLECT_LABEL_PAGE | Access the Collection Label Management page |
| Workspace | WORKSPACE_PAGE | Access the Workspace page |
| System_Customize>Themes | SYS_CUSTOM_THEMES_ REG_PAGE |
Access the classic user interface (EM7) theme/brand editor |
| Host File:Add | SYS_HOST_FILE_ADD | Add a host file entry |
| System>Manage>Log File Monitoring Policies | SYS_LOG_FILE_MON_ POLICIES_PAGE |
View the Log File Monitoring Policies registry page |
| System>Customize>Tabs | SYS_NAV_TABS_PAGE | Access the Tab Customization page |
| Application Component Criteria Admin:Add | APP_COMP_CRITERIA_ ADMIN_ADD |
Add an application component criteria as an Administrator |
| System>Settings>EULA | SYS_SETTINGS_EULA_PAGE | Access the classic user interface (EM7) EULA page |
| User:Manage Sessions | SYS_USER_SESSIONS_MANAGE | Delete/log-out user sessions |
| Ports:Add/Rem | SYS_CUSTOMIZE_PORTS _ADDREM |
Alter port configuration within System>Customize>TCP-IP Ports |
| Misc>Skylar One License Info: View | MISC_LICENSE-VIEW | View the Skylar One License information |
| Registry>Run Book>Actions>Snippets | RBK_ACTIONS_SNIPPET | Access Snippet Code in the Action Editor |
Events
| Name | Access Hook ID | Description |
| Event Insights:View | EVT_INSIGHTS_VIEW | View Event Insights |
| Event:Resolution Rating:View | EVT_RESOL_RATE_VIEW | View event resolution rating |
| Event:Acknowledge | EVT_ACK | Acknowledge an event |
| Event Note:Add/Rem | EVT_NOTE_ADDREM | Add or remove an event note |
| Event:Statistics | EVT_STATISTICS | View the event statistics graph from the Event Console |
| Event Category:Edit | EVT_CATEGORY_EDIT | Edit an event category |
| Event:Edit | EVT_POLICY_EDIT | Edit an event policy |
| Event:Suppression:View | EVT_SUPPRESSION_VIEW | View event suppression definitions in the Event Policy Editor |
| Event Category:View | EVT_CATEGORY_VIEW | View an event category |
| Registry>Events>Predictive Alerting | EVT_PREDICTIVE_ALERTING_REG_PAGE | Access the Predictive Alerting registry page |
| Registry>Events>SNMP Trap Filters | EVT_TRAP_FILTERS_REG_PAGES | Access the Trap Filters registry page |
| Registry>Events>Inbound Email | EVT_INBOUND_EMAIL_REG_PAGE | Access the Event Emailer redirection page |
| Event:Resolution:Edit | EVT_RESOLUTION_EDIT | Update event resolution properties |
| Event Insights Event Metrics:View | EVT_INSIGHTS_EVENT_METRICS_VIEW | View Event metrics |
| Event:Resolution Rating:Edit | EVT_RESOL_RATE_EDIT | Update event resolution rating properties |
| Registry>Events>Event Manager | EVT_MANAGER_REG_PAGE | Access the Event Policy definitions registry page |
| Registry>Events>RSS Feeds | EVT_RSS_REG_PAGE | Access the Events RSS Feeds registry page |
| Event Category:Add | EVT_CATEGORY _ADD | Add an event category |
| Event: Add/Rem | EVT_POLICY_ADDREM | Add/ remove an Event Policy |
| Registry>Events>Supressions | EVT_SUPPRESSION_REG_PAGE | Access the Event Suppressions registry page |
| Event Category:Rem | EVT_CATEGORY_REM | Delete an event category |
| Event:Predictive Alerting Policy:Add | EVT_PREDICTIVE_ALERTING_ADD | Add predictive alerting policies |
| Event:SNMP Trap Filters:Edit | EVT_TRAP_FILTERS_EDIT | Edit SNMP Trap Filter definitions |
| Event:View (from Dev Properties) | EVT_DEV_VIEW | View events related to a given device from the Device Properties page |
| Event:Resolution:Add/Rem | EVT_RESOLUTION_ADDREM | Add/remove an event resolution |
| Event Insights Device Metrics: View | EVT_INSIGHTS_DEVICE_METRICS_VIEW | View Device metrics |
| Event:Resoultion Rating:Add/Rem | EVT_RESOL_RATE_ADDREM | Add/remove an event resolution rating |
| Event:Kiosk | EVT_KIOSK | View the Event Kiosk |
| Event:Reacknowledge | EVT_RE_ACK | Reacknowledge an event |
| Event:User Initiated Run Book Automation | EVT_AUTOMATION_USER_INITIATED | Execute a user-initiated Run Book Automation |
| Event:View (From Org Page) | EVT_ORG_VIEW | View events related to a given organization from the Organization Properties page |
| Event:Suppressions:Add/Rem | EVT_SUPPRESSION_ADDREM | Add/remove event suppression definitions |
| Registry>Events>Categories | EVT_CATEGORY_REG_PAGE | Access event categories definitions from the registry page |
| Event:View | EVT_POLICY_VIEW | View an event policy |
| Event:SNMP Trap Filters:Add/Rem | EVT_TRAP_FILTERS_ADDREM | Add/remove SNMP Trap filters |
| Event:Clear | EVT_CLEAR | Clear an event |
| Event:Predictive Alerting Policy:Rem | EVT_PREDICTIVE_ALERTING_REM | Remove Predictive Alerting policies |
| Events/Event:View | EVT_VIEW | Basic event access which includes the Event console |
| Event Insights Alert Metrics:View | EVT_INSIGHTS_ALERT_METRICS_VIEW | View Alert metrics |
| Event:Resolution:View | EVT_RESOLUTION_VIEW | View Event resolution |
Global Manager
| Name | Access Hook ID | Description |
| Global Manager Stack:Add | GM_STACK_ADD | Add Global Manager stacks |
| Global Manager Stack:View | GM_STACK_VIEW | View Global Manager stacks |
| Global Manager Stack:Remove | GM_STACK_REMOVE | Remove Global Manager stacks |
| Global Manager Stack:Edit | GM_STACK_EDIT | Edit Global Manager stacks |
Guides
| Name | Access Hook ID | Description |
| Guides:Search | GDE_SEARCH |
Access to search feature within Guides
|
IP/Network
| Name | Access Hook ID | Description |
| Registry>Networks>IPv4 Networks | IP_NETWORKS_REG_PAGE | Access IPv4 Networks registry page |
| Networks:Ports:Edit | IP_PORTS_EDIT | Perform bulk operations on Registry>Networks>IP Ports page |
| Registry>Networks>Virtual Interfaces | IP_VIF_REG_PAGE | Access the VIF registry page |
| Networks:Interfaces:Add/Mod(not used) | IP_INTERFACES_ADDMOD | Placeholder hook for future use |
| Networks:Interfaces:Remove | IP_INTERFACES_REM | Remove network interfaces |
| Networks:IPv4:Edit | IP_NETWORKS_EDIT | Edit an IPv4 network |
| Registry>Networks>Quality of Service | IP_QOS_REG_PAGE | Access the Quality of Service registry page |
| Networks:Interfaces:Add | IP_INTERFACES_ADD | Add network interfaces |
| Registry>Networks>Interfaces | IP_INTERFACES_REG_PAGE | Access the Network Interfaces registry page |
| Networks:IPv4:Add/Rem | IP_NETWORKS_ADDREM | Add or remove an IPv4 network |
| Networks:IPv4:View | IP_NETWORKS_VIEW | View/browse an IPv4 network |
| Registry>Networks>IP Ports | IP_PORTS_REG_PAGE | Access the IP Ports registry page |
| Networks:Interfaces:Edit | IP_INTERFACES_EDIT | Edit the properties of an interface |
IT Services
| Name | Access Hook ID | Description |
| IT Service Dashboard:Edit | ITS_DASHBOARD_EDIT | Edit IT Service dashboards |
| Registry>IT Services>IT Service Manager | ITS_SERVICE_REG_PAGE | Access the IT Service Manager registry page |
| SLA Definition:Edit | ITS_SLA_EDIT | Edit SLA definitions |
| IT Service Dashboard:Add/Rem | ITS_DASHBOARD_ADDREM | Add or remove IT Service dashbords |
| IT Service:Edit | ITS_SERVICE_EDIT | Edit IT Service definitions |
| SLA Definiton:Add/Rem | ITS_SLA_ADDREM | Add or remove SLA definitions |
| Registry>IT Services>IT Service Dashboards | ITS_DASHBOARD_REG_PAGE | Access the IT Service Dashboard registry page |
| IT Service:Add/Rem | ITS_SERVICE_ADDREM | Add or remove IT Service definitions |
| IT Service:View | ITS_SERVICE_VIEW | View IT Service details |
| Registry>IT Services>SLA Definitions | ITS_SLA_REG_PAGE | Access the SLA definitions registry page |
Machine Learning
| Name | Access Hook ID | Description |
| Machine Learning:Create | ML_CREATE | Create a machine learning |
| Machine Learning:View | ML_VIEW | View a machine learning |
| Machine Learning:Delete | ML_DELETE | Delete a machine learning |
| Machine Learning:Edit | ML_EDIT | Edit a machine learning |
Monitors
| Name | Access Hook ID | Description |
| Monitors:View | MON_VIEW | View a monitor policy |
| Monitor:Add/Rem | MON_ADDREM | Add/remove a monitoring policy |
| Registry>Monitors>Windows Services | MON_WIN_SERVICES_REG_PAGE | Access the Windows Service Monitors policy registry page |
| Registry>Monitors>Email Round-Trip | MON_EMAIL_RT_REG_PAGE | Access the Email Round-Trip Monitors policy registry page |
| Registry>Monitors>Logs | MON_LOG_FILE_REG_PAGE | Access the Log File Monitors policy registry page |
| Registry>Monitors>TCP-IP Ports | MON_PORTS_REG_PAGE | Access the TCP-IP Ports Monitors policy registry page |
| Registry>Monitors>System Processes | MON_SYS_PROCS_REG_PAGE | Access the System Process Monitors policy registry page |
| Registry>Monitors>Web Content | MON_WEB_CV_REG_PAGE | Access the Web CV Monitors policy registry page |
| Monitors:Edit | MON_EDIT | Edit a monitor policy |
| Log File:Edit | MON_LOG_FILE_EDIT | Edit a Log File monitor |
| Log File:View | MON_LOG_FILE_VIEW | View a Log File monitor |
| Registry>Monitors>SSL Certificates | MON_SSL_CERTS_REG_PAGE | View the SSL Certificates Monitors page |
| Registry>Monitors>Webhooks | MON_WEBHOOK_REG_PAGE | Access the Webhook Monitor registry page |
| Registry>Monitors>Domain Name | MON_DOMAIN_REG_PAGE | Access the Domain Name Monitor registry page |
| Log File Monitor:Add | MON_LOG_FILE_ADD | Add a Log File Monitor |
| Log File Monitor:Remove | MON_LOG_FILE_REM | Remove a Log File Monitor |
| Registry>Monitors>SOAP-XML | MON_SOAP_REG_PAGE | Access the SOAP-XML Monitor registry page |
Organizations
| Name | Access Hook ID | Description |
| Org:View | ORG_VIEW | View the properties of an organization of which the user is a member |
| Org:Logs:Clear | ORG_CLEAR_LOGS | Clear logs for an organization of which the user is a member |
| Org:Logs:View | ORG_LOGS_VIEW | View the logs of an organization |
| Org:Notes:View | ORG_NOTE_VIEW | View the notes of an organization |
| Org:View Summary | ORG_SUMMARY_VIEW | View the Summary information of an organization |
| Org:AltLocations:Edit | ORG_ALT_LOCATIONS_EDIT | Edit the alternate locations of an organization |
| Org:Edit | ORG_EDIT | Edit the properties of an organization |
| Org:Notes:Edit | ORG_NOTE_EDIT | Edit notes for an organization |
| Registry>Accounts>Organizations | ORG_REG_PAGE | Access the Organizations registry page |
| Org:AddRem | ORG_ADDREM | Create new organizations or delete organizations of which the user is a member |
| Org:Notes:Add/Rem | ORG_NOTE_ADDREM | Add/remove notes for an organization |
| Org:Print Report | ORG_PRINT_REPORT | Generate a printable report of organizations from the registry page |
Platform Administration
| Name | Access Hook ID | Description |
| Settings Processes: Edit | PLAT_SETTINGS_PROCS_EDIT | Edit an existing process |
| Settings Email: Edit | PLAT_SETTINGS_EMAIL_EDIT | Edit an existing field in the Email Settings page |
| System>Tools>DB Tool | SYS_TOOLS_DB | Access DB Tool page |
| System>Settings>Backup | SYS_SETTINGS_BACKUP_PAGE | Access the EM7 Backup Configuration page |
Reports
| Name | Access Hook ID | Description |
| Reports>Create Report>Quick Report | RPRT_QUICK_REP_PAGE | View the Quick Reports page and execute reports |
| Reports>Management>Report Output Styles | RPRT_TEMPLATE_STYLE_REG_PAGE | Access the Report Output Styles registry page |
| Reports:Jobs:Add/Rem | RPRT_JOBS_ADDREM | Add or remove Report Jobs |
| Reports>Create Report>Archived Reports | RPRT_JOBS_ARCHIVE_REG_PAGE | Access the Archived Reports registry page |
| Reports:Jobs:Run As Any User | RPRT_JOBS_RUNASANY | Schedule a report job to run with the permissions of any user |
| Reports>Management>Report Manager | RPRT_MANAGER_REG_PAGE | View the Report Manager registry page |
| Reports:Archive:Delete | RPRT_JOBS_ARCHIVE_ADDREM | Delete archived reports, removing them from classic user interface (EM7) user inboxes |
| Reports:Jobs:Edit | RPRT_JOBS_EDIT | Edit report jobs |
| Reports:Jobs:Run As Org User | RPRT_JOBS_RUNASORG | Schedule a report job to run with the permissions of any user within your organization |
| Reports>Management>Report Output Media | RPRT_MEDIA_REG_PAGE | Access the Report Output Media registry page |
| Report Output Format:PDF | RPRT_PDF_FORMAT | PDF report output form access check |
| Reports>Management>Report Output Templates | RPRT_TEMPLATE_REG_PAGE | Access the Report Output Templates registry page |
| Reports>Management>Input Forms | RPRT_INPUT_FORM_REG_PAGE | Access the Report Input Forms registry page |
| Reports:Archive:Prune Archived | RPRT_JOBS_ARCHIVE_PRUNE | Delete archived reports that are not in any classic user interface (EM7) user's inbox |
| Report Output Format:XLSX | RPRT_XLSX_FORMAT | XLSX report output format access check |
| Reports>Create Report>Report Jobs | RPRT_JOBS_REG_PAGE | Access the Report Jobs registry page |
| Reports>Leaderboards | RPRT_LEADERBOARDS_PAGE | Access to the assorted Leaderboards reports |
| Reports Output Format:ODS | RPRT_ODS_FORMAT | ODS report output format access check |
| Reports Output Format: HTML | RPRT_HTML_FORMAT | HTML report output format access check |
| Reports:Scheduler | RPRT_SCHEDULER_PAGE | View and edit report schedules |
| Reports> | RPRT_VIEW | Prerequisite check for all Reports>* pages |
RSS Feed
| Name | Access Hook ID | Description |
| RSS:Add/Rem | RSS_FEED_ADDREM | Add or remove an RSS feed (currently Events only) |
| RSS:Edit | RSS_FEED_EDIT | Edit an RSS feed (currently Events only) |
Run Book
| Name | Access Hook ID | Description |
| Automation Engine Settings:View | RBK_SETTINGS_VIEW | View Automation Engine settings |
| Registry>Run Book>Action Types | RBK_ACTIONS_TYPES_REG_PAGE | Access the Run Book Actions Types registry page |
| Automation Engine Settings:Edit | RBK_SETTINGS_EDIT | Edit Automation Engine settings |
| Registry>Run Book>Actions | RBK_ACTIONS_REG_PAGE | Access the Run Book Actions registry page |
| Registry>Run Book>Automations | RBK_AUTOMATION_REG_PAGE | Access the Run Book Automations registry page |
Ticketing
| Name | Access Hook ID | Description |
| Ticket: All Queue Members | TKT_ACESS_ALL_QUEUE_MEMBERS | Access all members in a ticket queue regardless of organization |
| Ticket:Customize Forms | TKT_CUSTOM_FORM_EDIT | Edit custom fields for tickets |
| Ticket: Scheduler | TKT_SCHEDULER | View and edit automated ticket schedules |
| Ticket:Assign within Queue | TKT_ASSIGN_IN_QUEUE | Assign a ticket to another user within the same queues |
| Ticket:Element Alignment | TKT_ELEMENT_ALIGN | Edit a ticket element alignment |
| Ticketing:States:Edit | TKT_STATE_EDIT | Edit Ticket States (workflow rules) |
| Ticket:Change Severity | TKT_CHANGE_SEVERITY | Alter the severity of a ticket to which a user has edit access |
| Registry>Ticketing>Escalations | TKT_ESCALATION_REG_PAGE | Access the Ticket Escalations registry page |
| Registry>Ticketing>Templates | TKT_TEMPLATES_REG_PAGE | Access the Ticket Template registry page |
| Ticket:Notes:Add | TKT_COMMENT_ADD | Add a new note to a ticket |
| Ticket:View Logs | TKT_LOGS_VIEW | View ticket logs |
| Ticket:View Any | TKT_VIEW_ANY | Grant view access to any ticket (redundant- see 'Ticket:Access All Queues' |
| Ticket:Access All Queues | TKT_ACCESS_ALL_QUEUES | Grant read access to all ticket queues |
| Ticket:Notes:Attachments: Blacklist:Edit/Add/Rem |
TKT_COMMENT_MEDIA_BLACKLIST_EDIT | Add, remove, or edit a ticket attachment blacklist rule |
| Registry>Ticketing>Queues | TKT_QUEUES_REG_PAGE | Access the Ticketing Queues registry page |
| Ticket:Watchers:Add/Rem | TKT_WATCHERS_ADDREM | Add or remove ticket watchers |
| Ticket:All in queues | TKT_ACCESS_QUEUES | Access all tickets within member queues |
| Ticket:Alignment | TKT_ALIGN_PARENTS | Set ticket parent/child relationships |
| Ticket:Edit | TKT_EDIT | Edit a ticket to which a user has view access |
| Ticketing:States:Add/Rem | TKT_STATE_ADDREM | Add or remove Custom Ticket states and set workflow rules |
| Ticket:Automation | TKT_AUTOMATION | View the Automation tab in the Ticket Editor |
| Ticket:Escalation:Edit | TKT_ESCALATION_EDIT | Edit a ticket escalation policy |
| Ticket:Statistics:View | TKT_STATS_VIEW | View the ticket statistics summary from the Ticket console |
| Ticket:Notes:Cloaked:Edit | TKT_COMMENT_CLOAKED_EDIT | Edit a cloaked note; allows removing a cloak from a note (also requires Ticket:Notes:Edit) |
| Ticket:History:View | TKT_HISTORY_VIEW | View a ticket's history |
| Ticket:View | TKT_VIEW | View access to tickets |
| Ticket:Access All | TKT_ACCESS_ALL | Circumvent organization/queue restrictions (must still have Ticket:View) |
| Ticket:Notes:Edits | TKT_COMMENT_EDIT | Edit existing ticket notes |
| Ticket:Messaging | TKT_PAGER | Enable the ticket messenger (pager) in the ticket properties user interface |
| Ticket:Reports | TKT_REPORTS | Run/view ticket reports |
| Ticket:Inbox:Statistics | TKT_VIEW_REPORTS | View ticket statistics from an inbox page |
| Ticket:All in Orgs | TKT_ACCESS_ORG | Access all tickets within member organizations |
| Ticket:Console:View | TKT_CONSOLE_VIEW | Allows view access to a ticket console |
| Ticket:Queue:Edit | TKT_QUEUE_EDIT | Edit a ticket queue |
| Ticket:Events:Alignment | TKT_ALIGN_EVENTS | Set the event alignment for a ticket |
| Ticket:Delete | TKT_DELETE | Permanently delete tickets from the database (non_ITIL compliant) |
| Ticket:Charge Back Services | TKT_SERVICE_ADDREM | Add charge-backs to a ticket |
User Account Management
| Name | Access Hook ID | Description |
| External Contact:View | ACT_EMAIL_SUB_VIEW | View an external contact's information |
| Vendor:Add/Rem | ACT_VENDOR_ADDREM | Add or remove a vendor account |
| Preferences>Account>Preferences | ACT_MY_PREFERENCES_PAGE | Access the My Preferences page (can be accessed from the Toolbox without Preferences>hook) |
| Vendor:Notes | ACT_VENDOR_NOTES_VIEW | View the Notepad tab on the vendor pop-up window |
| User:Edit (from Org pages) | ACT_ORG_USER_EDIT | Edit a user from the Organization Properties page |
| User Policy:Add/Rem | ACT_USER_POLICY_ADDREM | Add or remove a user policy |
| External Contact:Add/Rem | ACT_EMAIL_SUB_ADDREM | Add or remove an external contact |
| User Policy:View | ACT_USER_POLICY_VIEW | View a user policy |
| Registry>Accounts>External Contacts | ACT_EMAIL_SUB_REG_PAGE | Access the External Contacts registry page |
| User:View | ACT_USER_VIEW | Grants read access to classic user interface (EM7) user accounts |
| Preferences> | ACT_MY_PAGE | Prerequisite check for all Preferences>* pages (required in additions to specific page rights) |
| Vendor:Edit Notes | ACT_VENDOR_NOTES_EDIT | Grants write access to vendor notes |
| Preferences>Account>Schedule | ACT_MY_SCHEDULE_PAGE | Acces the My Schedule page |
| Vendor:View | ACT_VENDOR_VIEW | Read access to vendor accounts |
| User:Edit | ACT_USER_EDIT | Grants write access to classic user interface (EM7) user accounts; does not include add/remove |
| Registry>Accounts>User Policies | ACT_USER_POLICY_REG_PAGE | Access the User Policies registry page |
| External Contact: View (from Org Page) | ACT_EMAIL_SUB_ORG_VIEW | View an Email Subscriber from the Organization Properties page |
| Registry>Accounts>User Accounts | ACT_USER_REG_PAGE | Access the User Accounts registry page |
| Preferences>Account>Information | ACT_MY _INFO_PAGE | Access My Info page |
| Vendor:Edit | ACT_VENDOR_EDIT | Grants write access for Vendor accounts; does not include add/remove |
| Preferences>Desktop Tools>RSS Feeds | ACT_MY_RSS_PAGE | Access the RSS Feeds pages |
| Registry>Accounts>Vendors | ACT_VENDOR_REG_PAGE | Access the Vendors registry page |
| User:Add/Rem | ACT_USER_ADDREM | Add or remove a classic user interface (EM7) user account |
| User Policy:Edit | ACT_USER_POLICY_EDIT | Edit a user policy |
| External Contact:Edit | ACT_EMAIL_SUB_EDIT | Edit an external contact |
| User:Print Report | ACT_USER_PRINT_REPORT | Print a report for a given user |
Views
| Name | Access Hook ID | Description |
| Views:View Any | VIEWS_VIEW_ANY | Bypass shared restrictions and view any view |
| Views:Shared:Create | VIEWS_SHARED_CREATE | Create shared views; share existing views |
| Views:View | VIEWS_VIEW | Grants read access to Views (prerequisite to Views:View Any) |
| Views:View Embedded | VIEWS_EMBEDDED | Access views embedded in other pages (e.g. Dashboards); implied by Views:View |
| Views:Shared:View | VIEWS_SHARED_VIEW | Access a shared view |
| Views:Edit | VIEWS_EDIT | Edit a view |
| Views:Shared:Edit | VIEWS_SHARED_EDIT | Edit as shared view |