Creating a Tiered Service Offering

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This manual describes how a service provider might configure SL1 to offer their customers a managed service for the devices that are hosted by the provider or on a customer site.

In this example, there are three initial configuration steps:

  • Creating Product SKUs
  • Creating Device Templates
  • Creating User Policies

After performing the initial configuration, you can provision a new customer by:

  • Creating an Organization record
  • Aligning Product SKUs to the Organization record
  • Creating and running a Discovery Session that includes the appropriate Device Template
  • Creating a user account for the customer

This example covers the Service Implementation stage in the five stages for new service creation: