This appendix describes the tables, endpoints, and roles that were created in ServiceNow as part of the "ScienceLogic SL1: CMDB & Incident Automation" application. This application is also known as the "Certified Application" or the "Scoped Application".
Roles
Two Roles were added with the ScienceLogic update set, Admin (x_sclo_scilogic.Admin) and User (x_sclo_scilogic.User). Both give access to SL1.
| Role | Inherited Roles | Other Inherited Roles | Role Definition |
|---|---|---|---|
|
x_sclo_scilogic.Admin |
Role for ScienceLogic Service Accounts. |
||
| itil |
Can perform standard actions for an ITIL help desk technician. This is the default ''Technician'' role. Can open, update, close incidents, problems, changes, config management items. By default, only users with the itil role can have tasks assigned to them |
||
| Dependency_view |
A special role to be applied both on the $ngbsm UI page and on the BSMProcessor. This role is required to access the dependency views module. By default, ITIL includes this role to avoid regressions. |
||
| cmdb_query_builder | Can access the CMDB Query Builder application to create, run, and save queries on the CMDB. | ||
| template_editor | |||
| view_changer | Can switch active views. | ||
|
app_service_user |
Can view and retrieve information using API from application service maps (cmdb_ci_service_discovered). |
||
| certification | Can work on Certification tasks. | ||
|
import_transformer |
Can manage Import Set Transform Maps and run transforms. |
||
|
x_sclo_scilogic.User |
General user account that allows read-only access to SL1. |
Tables
|
Name |
Label |
Extends |
Comments |
|---|---|---|---|
|
x_sclo_scilogic_catalog_item_templates |
Catalog item Templates |
|
Templates use to fill out catalog items |
|
x_sclo_scilogic_discovery_dependents |
Discovery Dependent |
|
Discovery Dependent Information |
|
x_sclo_scilogic_event |
Event |
|
Event information |
|
x_sclo_scilogic_catalog_event_severity |
Event Severity Look Rules |
Data Lookup Matcher Rules |
Lookup table for event Severity |
|
x_sclo_scilogic_organizations |
Organizations |
Table to track Organizations between different ScienceLogic platforms |
|
|
x_sclo_scilogic_import_discovery_dependent |
Import Discovery Dependent |
Import Set Row |
Import / staging events before transform to Discovery Dependent table |
|
x_sclo_scilogic_discovery_sessions |
Import Discovery Sessions |
Import Set Row |
Import / staging events before transform to Event and Incident |
|
x_sclo_scilogic_incident |
Import Incident |
Import Set Row |
Import / staging events before transform to Event and Incident |
|
x_sclo_scilogic_catalog_event_severity |
|||
|
x_sclo_scilogic_import_installed_software |
Import Installed Software |
Import Set Row |
Import / staging events before transform to Software Instance |
|
x_sclo_scilogic_org_ven_mfg |
Import ORG VEN MFG |
Import Set Row |
Import / staging events before transform to core_company |
Table Columns (cmdb_ci)
|
Name |
Label |
Type |
Comments |
|---|---|---|---|
|
x_sclo_scilogic_id |
SL1 ID |
Integer |
Unique ID |
|
x_sclo_scilogic_region |
SL1 Region |
String |
Unique String of SL1 Platform |
|
x_sclo_scilogic_url |
SL1 URL |
URL |
URL to SL1 Platform |
|
x_sclo_scilogic_monitored |
SL1 Monitored |
True/False |
Device currently synced with SL1 Platform |
Table Columns (core_company)
|
Name |
Label |
Type |
Comments |
|---|---|---|---|
|
x_sclo_scilogic_id |
SL1 ID |
String |
Unique ID |
|
x_sclo_scilogic_region |
SL1 Region |
String |
Unique String of SL1 Platform |
|
x_sclo_scilogic_monitored |
SL1 Monitored |
True/False |
Organization currently synced with SL1 Platform |
Table Columns (cmdb_group)
|
Name |
Label |
Type |
Comments |
|---|---|---|---|
|
x_sclo_scilogic_id |
SL1 ID |
String |
Unique ID |
|
x_sclo_scilogic_region |
SL1 Region |
String |
Unique String of SL1 Platform |
Script Includes
|
Name |
API Name |
Comments |
|---|---|---|
|
CatalogUtils |
x_sclo_scilogic.CatalogUtils |
Catalog Script include scripts |
|
ChangeUtils |
x_sclo_scilogic.ChangeUtils |
|
|
DeviceUtils |
x_sclo_scilogic.DeviceUtils |
|
|
EventUtils |
x_sclo_scilogic.EventUtils |
|
|
GeneralUtils |
x_sclo_scilogic.GeneralUtils |
|
|
IntgSvcUtils |
x_sclo_scilogic.IntgSvcUtils |
Event Registry
|
Suffix |
Event name |
Table |
|---|---|---|
|
device_maintenance |
x_sclo_scilogic.device_maintenance |
Change Request [change_request] |
|
device_maintenance_skd |
x_sclo_scilogic.device_maintenance_skd |
Change Request [change_request] |
|
remove_monitoring |
x_sclo_scilogic.remove_monitoring |
Configuration Item [cmdb_ci] |
Scripted Actions
|
Name |
Event name |
|---|---|
|
Device Maintenance |
x_sclo_scilogic.device_maintenance |
|
Device Monitoring Catalog item |
x_sclo_scilogic.device_monitoring |
|
Device Removal Catalog item |
x_sclo_scilogic.remove_monitoring |
|
Device Schedule Maintenance |
x_sclo_scilogic.device_maintenance_skd |
Data Lookup Definitions
|
Name |
Source Table |
Matcher Table |
Comments |
|---|---|---|---|
|
Event Severity |
Import Incident [x_sclo_scilogic_incident] |
Event Severity Lookup Rules [x_sclo_scilogic_event_severity] |
Lookup for ScienceLogic Severity to Impact and Urgency |
System Properties
|
Suffix |
Name |
|---|---|
|
CatalogItemDiscovery |
x_sclo_scilogic.CatalogItemDiscovery |
|
CatalogItemRemove |
x_sclo_scilogic.CatalogItemRemove |
|
closeCode |
x_sclo_scilogic.closeCode |
|
Contact type |
x_sclo_scilogic.Contact Type |
|
discoverySource |
x_sclo_scilogic.discoverySource |
|
IdentificationEngineAPI |
x_sclo_scilogic.IdentificationEngineAPI |
|
IS_log_level |
x_sclo_scilogic.IS_log_level |
|
notResolved |
x_sclo_scilogic.notResolved |
|
SN_log_level |
x_sclo_scilogic.SN_log_level |
|
stateNew |
x_sclo_scilogic.stateNew |
|
StateResolved |
x_sclo_scilogic.stateResolved |
Catalog Item
|
Name |
Comments |
|---|---|
|
Device Discovery |
Role for ScienceLogic Service Accounts. |
|
Monitoring Removal |
General user account that allows read only access to ScienceLogic Application. |
Catalog UI Policies
|
Catalog item |
Short description |
Comments |
|---|---|---|
|
Device Discovery |
Catalog Template |
Updates form based on Select template |
|
Device Discovery |
Create Virtual Device |
Updates form based on Request type |
|
Device Discovery |
Create Virtual Device (Retired) |
|
|
Device Discovery |
Device Discovery |
Updates form based on Request type |
|
Device Discovery |
Device Discovery (Retired) |
|
|
Monitoring Removal |
Hide Overview variables not required |
Hide variables not required for the Monitoring Removal request |
|
Device Discovery |
Port Scan |
Hide scan ports that are not default |
|
Device Discovery |
Port Scan (Retired) |
|
|
Device Discovery |
Region |
Updates form based on Organization |
|
Device Discovery |
Region (Retired) |
|
|
Monitoring Removal |
Region via Organization |
Updates form based on Organization |
|
Device Discovery |
Save as Template |
Updates form based on Save as template |
Variable Sets
|
Title |
Internal name |
Comments |
|---|---|---|
|
Create_virtual_device |
create_virtual_device |
|
|
Discovery Overview |
discovery_overview |
|
|
Discovery Sesion - Basic Settings |
discovery_sesion_basic_settings |
|
|
Discovery Session - Detection and Scanning |
discovery_session_detection_and_scanning |
|
|
Discovery Session - IP & Credentials |
discovery_session_ip_credentials |
|
|
Monitoring Removal |
monitoring _removal |
|
|
Service Catalog item Template |
service_catalog_item_template |
Catalog Client Scripts
|
Name |
Catalog item |
Type |
Comments |
|---|---|---|---|
|
Hide Request Type Options |
Monitoring Removal |
onLoad |
Shared variable hide options that don’t apply |
|
Hide Request Type Options |
Device Discovery |
onLoad |
Shared variable hide options that don’t apply |
|
Region |
Monitoring Removal |
onChange |
Update Region field based on Company Region |
|
Region |
Monitoring Removal |
onChange |
Update Region field based on Company Region |
Workflows
|
Name |
Table |
Comments |
|---|---|---|
|
SL1 Monitoring Removal |
Requested Item [sc_req_item] |
Workflow for Removal of devices from SL1 process |
|
SL1 Discovery Session |
Requested Item [sc_req_item] |
Workflow for Discovery session process |
Scripted REST Resources
|
Name |
Comments |
||
|---|---|---|---|
|
Business Services |
/api/x_sclo_scilogic/v1/sciencelogic/business_service |
GET |
This GET api will pull all ScienceLogic monitored Configuration items specific to Business Services class from the CMDB. It will be ordered via the sys_id field to ensure the same order every time. |
|
Change Requests |
/api/x_sclo_scilogic/v1/sciencelogic/change_requests |
GET |
This GET api will pull Active Change Requests or Change Tasks based on the record_type supplied that have ScienceLogic monitored CI attached. It will be ordered via the sys_id field to ensure the same order every time. |
|
Classification |
/api/x_sclo_scilogic/v1/sciencelogic/classification |
GET |
This GET api will pull all required CMDB information to build JSON payloads. |
|
CMDB Group |
/api/x_sclo_scilogic/v1/sciencelogic/cmdb_group |
POST |
Use this API to create cmdb_groups & add a CI to them. |
|
Companies |
/api/x_sclo_scilogic/v1/sciencelogic/companies |
GET |
This GET api will pull all Active Companies that are ScienceLogic monitored. It will be ordered via the sys_id field to ensure the same order every time. |
|
Configuration Items |
/api/x_sclo_scilogic/v1/sciencelogic/configuration_Items |
GET |
This GET api will pull all ScienceLogic monitored Configuration items from the CMDB. It will be ordered via the sys_id field to ensure the same order every time. |
|
Device IdentificationEngine |
/api/x_sclo_scilogic/v1/sciencelogic/IdentificationEngine |
POST |
Use this API to create or update configuration items within the CMDB via ScienceLogic. |
|
Discovery Dependent |
/api/x_sclo_scilogic/v1/sciencelogic/discovery_dependent |
GET |
|
|
File Systems |
/api/x_sclo_scilogic/v1/sciencelogic/file_systems |
GET |
This GET api will pull all ScienceLogic monitored Configuration items specific to File systems class from the CMDB. It will be ordered via the sys_id field to ensure the same order every time. |
|
Import Set |
/api/x_sclo_scilogic/v1/sciencelogic/import_set |
POST |
This POST API will post to the target import set table and create a record for each cmdb_ci. |
|
Incidents |
/api/x_sclo_scilogic/v1/sciencelogic/incidents |
GET |
This GET api will pull all incidents. It will be ordered via the sys_id field to ensure the same order every time. |
|
Installed Software |
/api/x_sclo_scilogic/v1/sciencelogic/installed_software |
GET |
This GET api will pull all Servicenow Software packages and installed instances from the CMDB. It will be ordered via the sys_id field to ensure the same order every time. |
|
Manufacture and Model |
/api/x_sclo_scilogic/v1/sciencelogic/ManufactureAndModel |
POST |
This POST API will pull all Manufacturers and Models. |
|
Network Adapters |
/api/x_sclo_scilogic/v1/sciencelogic/network_adapters |
GET |
This GET api will pull all ScienceLogic monitored Configuration items specific to Network Adapter class from the CMDB. It will be ordered via the sys_id field to ensure the same order every time. |
|
Service Request |
/api/x_sclo_scilogic/v1/sciencelogic/service_request |
GET |
This GET api will pull all ServiceRequest items from the CMDB associated with Device Discovery Catalog item. It will be ordered via the sys_id field to ensure the same order every time. |
Transform Maps
|
Name |
Source Table |
Target Table |
Comments |
|---|---|---|---|
|
ScienceLogic Catalog Item Templates |
Import Discovery Sessions [] |
Catalog item Templates [] |
|
|
ScienceLogic Change Request |
Import Service Request [] |
Change Request [] |
|
|
ScienceLogic Discovery Dependent |
Import Discovery Dependent |
Discovery Dependent |
Import / staging table for Catalog Dependents |
|
ScienceLogic Event |
Import Incident |
Event |
Import / staging table for Events. |
|
ScienceLogic Installed Software |
Import Installed Software [] |
Software Instance |
|
|
ScienceLogic Organization |
Import ORG VEN MFG [] |
Company |
Import / staging table for Organization |
|
ScienceLogic Service Request |
Import Service Request [] |
Request Item [sc_req_item] |
Import / staging table for Request item |
|
ScienceLogic Source Organization |
Import ORG VEN MFG [] |
Organizations [] |