Introduction to the Slack SyncPack

This section describes how you can use the "Slack" SyncPack to automatically create an integration between SL1 events and Slack channels. The integration is bi-directional between SL1 and Slack.

This SyncPack uses the "Slack Integration" PowerPack.

What Can I Do with this SyncPack?

The "Slack" SyncPack creates or updates Slack channels with details from SL1 events, including updates like acknowledging and clearing events. You can also use this SyncPack to retrieve details about SL1 business services and events, and display them in a Slack channel. The integration is bi-directional between SL1 and Slack.

You can use the Slack SyncPack to perform the following actions:

Create a Slack channel for an SL1 event: Based on your configuration, a new Slack channel will be created for SL1 events that meet certain criteria, such as specific device type or event severity.
Send SL1 event notifications to the Slack channel: If changes are made to an event in SL1 that has a Slack channel associated with it, all users in that channel will receive a notification of the changes to the event. You can add a note to the event, acknowledge it, or resolve it. Additionally, you can click a link to navigate directly to the event in SL1.
Query devices and services: You can use slash commands such as /service [servicename] or /device [devicename] to retrieve service and device details to display in Slack. For example, typing /service [servicename] triggers the "Query SL1 Service and Device Details" application in PowerFlow and displays back the Name, Health, Availability, and Risk information for the service in Slack. You can also click a link to navigate directly to the Service Investigator page in SL1 directly from Slack.

Contents of the SyncPack

This section lists the contents of the "Slack" SyncPack.

PowerFlow Applications

Create Slack channel For SL1 Event. This application creates a channel in Slack based on the event severity configured in SL1 and will post the event to the created channel.
Notify SL1 Event to new Slack Channel. This application creates a notification in a Slack channel from an SL1 event.
Notify SL1 Event to existing Slack Channel. This application sends a notification to Slack of a "Major" event in SL1
Query SL1 Service and Device details. This application allows you to query SL1 for service and device details from the Slack channel that ships with the SyncPack.
Sync SL1 Event status from Slack. This application synchronizes an event update made in Slack with the event status in SL1.

For more information about how to configure these applications, see Configuring Applications for the Slack SyncPack.

Steps

The following steps are included in this SyncPack:

Create Slack Channel
Create SL1 Payload
Delete Event from SL1
Fetch Channel ID From Name
Fetch Slack Email
Invite Users To Channel
Post Event block To Slack
Post event details To Channel
Post Update To SL1
Process Slash Command
Receive Slack User Input Data
Slash Command Parse Args

Configuration Object

Sample Slack Config. This configuration object can be used as a template after the SyncPack is installed on the PowerFlow system.