Introduction to the Jira Service Management Automation Policies PowerPack

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This section describes the Run Book Automation policies and Run Book Action policies found in the Jira Service Management Automation Policies PowerPack.

This PowerPack requires a subscription that includes CMDB/Inventory Workflow Automations.

What is the Jira Service Management Automation Policies PowerPack?

The Jira Service Management Automation Policies PowerPack includes automation policies and action policies that bidirectionally sync issues and events in Jira and SL1.

Installing the Jira Service Management Automation Policies PowerPack

Before completing the steps in this section, you must import and install the latest version of the Jira Service Management Automation Policies PowerPack.

IMPORTANT:: You must install and configure the Jira Service Management SyncPack version 1.0.0 before using the Jira Service Management Automation Policies PowerPack.

The Jira Service Management Automation Policies PowerPack requires SL1 version 10.1.0 or later. For details on upgrading SL1, see the appropriate SL1 Release Notes.

By default, installing a new version of a PowerPack overwrites all content from a previous version of that PowerPack that has already been installed on the target system. You can use the Enable Selective PowerPack Field Protection setting in the Behavior Settings page (System > Settings > Behavior) to prevent new PowerPacks from overwriting local changes for some commonly customized fields. (For more information, see the section on Global Settings.)

To download and install the PowerPack:

  1. Search for and download the PowerPack from the PowerPacks page (Product Downloads > PowerPacks & SyncPacks) at the ScienceLogic Support Site.
  2. In SL1, go to the PowerPacks page (System > Manage > PowerPacks).
  3. Click the Actions button and choose Import PowerPack. The Import PowerPack dialog box appears.
  4. Click [Browse] and navigate to the PowerPack file from step 1.
  5. Select the PowerPack file and click Import. The PowerPack Installer modal displays a list of the PowerPack contents.
  6. Click Install. The PowerPack is added to the PowerPacks page.

If you exit the PowerPack Installer modal without installing the imported PowerPack, the imported PowerPack will not appear in the PowerPacks page. However, the imported PowerPack will appear in the Imported PowerPacks modal. This page appears when you click the Actions menu and select Install PowerPack.