PagerDuty Automation Policies

Download this manual as a PDF file 

This section describes how to use the automation policies, automation actions, and custom action types found in the PagerDuty Incident Integration PowerPack.

Standard Automation Policies

The PagerDuty Incident Integration PowerPack includes three standard automation policies, shown in the following figure. These policies update the PagerDuty incident with the state of the event in SL1. When the event is first detected in SL1, the "triggered" state is sent. When the event is acknowledged in SL1, the "acknowledged" state is sent. When the event is cleared in SL1, the "resolved" state is sent.

An image of the Editing PowerPack page.

The following table shows the automation policy, its aligned events, and the automation action that runs in response to the events.

Automation Policy Name Aligned Events Automation Action
PagerDuty: Trigger Alert All events PagerDuty: Trigger/Acknowledge/Resolve Alert
PagerDuty: Acknowledge Alert All events PagerDuty: Trigger/Acknowledge/Resolve Alert
PagerDuty: Resolve Alert All events PagerDuty: Trigger/Acknowledge/Resolve Alert