Configuring the Salesforce Service Cloud: Synchronization Policies Run Book Action Policies

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This section describes how to edit the Run Book Action policies included in the Salesforce Service Cloud: Synchronization Policies PowerPack so that the action policies can communicate with your SL1 PowerFlow system.

Editing the Salesforce Service Cloud: Synchronization Policies Action Policies

The Salesforce Service Cloud: Synchronization Policies PowerPack includes six action policies that use the "Run Integration Service Application" action type to trigger the PowerFlow application that sends and receives data to Salesforce Service Cloud: Synchronization Policies. You can specify the credential ID in a JSON structure that you enter in the Input Parameters field in the Action Policy Editor modal.

To edit the action policies included in the PowerPack:

  1. Go to the Action Policy Manager page (Registry > Run Book > Actions).

  1. Locate the action policy that you want to use, and then click its wrench icon (). The Editing Action page appears:

An image of the Policy Editor page.

  1. In the Input Parameters field, change the values of the following parameters:

  • credential_id. Change the value to the credential ID that you noted earlier when creating a credential for your PowerFlow system. This parameter is required.
  • include_event. Leave the value as "true".
  • application_name. Leave the default application value.
  • params. Leave the default parameter value.

  1. Click Save.