Introduction to the Salesforce Service Cloud: Synchronization Policies PowerPack

Download this manual as a PDF file 

This section describes how to install the Salesforce Service Cloud: Synchronization Policies PowerPack.

This PowerPack requires a subscription that includes CMDB/Inventory Workflow Automations.

What is the Salesforce Service Cloud: Synchronization Policies PowerPack?

The Salesforce Service Cloud: Synchronization Policies PowerPack includes Run Book Automation and Action policies that can be used to trigger, acknowledge, and resolve Salesforce cases or incidents and SL1 events.

Installing the Salesforce Service Cloud: Synchronization Policies PowerPack

Before completing the steps in this section, you must import and install the latest version of the Salesforce Service Cloud: Synchronization Policies PowerPack.

You must install and configure the Salesforce Service Cloud SyncPack version 1.0.0 before using the Salesforce Service Cloud: Synchronization Policies PowerPack.

The Salesforce Service Cloud: Synchronization Policies PowerPack requires SL1 version 10.2.0 or later. For details on upgrading SL1, see the appropriate SL1 Release Notes.

By default, installing a new version of a PowerPack overwrites all content from a previous version of that PowerPack that has already been installed on the target system. You can use the Enable Selective PowerPack Field Protection setting in the Behavior Settings page (System > Settings > Behavior) to prevent new PowerPacks from overwriting local changes for some commonly customized fields. (For more information, see the section on Global Settings.)

To download and install the PowerPack:

  1. Search for and download the PowerPack from the PowerPacks page (Product Downloads > PowerPacks & SyncPacks) at the ScienceLogic Support Site.
  2. In SL1, go to the PowerPacks page (System > Manage > PowerPacks).
  3. Click the Actions button and choose Import PowerPack. The Import PowerPack dialog box appears.
  4. Click [Browse] and navigate to the PowerPack file from step 1.
  5. Select the PowerPack file and click Import. The PowerPack Installer modal displays a list of the PowerPack contents.
  6. Click Install. The PowerPack is added to the PowerPacks page.

If you exit the PowerPack Installer modal without installing the imported PowerPack, the imported PowerPack will not appear in the PowerPacks page. However, the imported PowerPack will appear in the Imported PowerPacks modal. This page appears when you click the Actions menu and select Install PowerPack.