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Standard Automation Policies
The xMatters Incident Integration PowerPack includes four standard automation policies that you can enable, shown in the following figure.
These policies update the xMatters alert or SL1 events with the state of the associated event or alert or populates SL1 with on-call details. When the event is first detected in SL1 or xMatters, the "triggered" state is sent. When the event is acknowledged in SL1 or xMatters, the "acknowledged" state is sent. When the event is cleared in SL1 or xMatters, the "resolved" state is sent. When on-call is triggered, the on-call details are added to the SL1 event notes.
If you enable the "xMatters: Acknowledge Event", "xMatters: Resolve", and "xMatters: Trigger" automation policies, it is best practice to align the same devices for all three policies.
The following table shows the automation policy, its aligned events, and the automation action that runs in response to the events.
| Automation Policy Name | Aligned Events | Automation Action |
|---|---|---|
| xMatters: Acknowledge Event | All events | xMatters: Acknowledgment |
| xMatters: Oncall | All events | xMatters: Resolve |
| xMatters: Resolve | All events | xMatters: Resolve |
| xMatters: Trigger | All events | xMatters: Trigger |