Additional Classic Dashboard Widgets

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In addition to the base widgets, the following PowerPacks are included with SL1 and contain additional widgets on the Classic Dashboard Widgets page (System > Customize > Classic Dashboard Widgets):

  • EM7 Dashboard Widgets
  • IT Service Dashboards Pack
  • Service Proxy Widget

This section describes the widgets in these PowerPacks.

ScienceLogic also offers many other application-specific PowerPacks. This section describes some of the most commonly used PowerPacks and widgets.

This section applies only to classic SL1 dashboards and describes the latest versions of these widgets as shipped by ScienceLogic. They might have been modified on your SL1 system.

Use the following menu options to navigate the SL1 user interface:

  • To view a pop-out list of menu options, click the menu icon ().
  • To view a page containing all of the menu options, click the Advanced menu icon ().

Common Fields

The following fields appear in all widget configuration panes:

  • Widget Name. Enter a title for the widget. This title is displayed in the header that appears at the top of the widget. If you leave the default value of "{auto}" in this field, SL1 will automatically generate a title for the widget based on what is currently being displayed in the widget.
  • Widget Refresh Rate. Specify how frequently the widget will be automatically updated with new data. The choices are:
  • Widget Default. The widget will refresh at its default refresh rate, as defined by the widget developer. You can view and edit the default refresh rate in the Classic Dashboard Widgets page (System > Customize > Classic Dashboard Widgets) by selecting the wrench icon () for a widget.
  • Auto-refresh disabled. The widget will not automatically refresh.
  • 1 minute. The widget will automatically refresh every minute.
  • 5 minutes. The widget will automatically refresh every 5 minutes.
  • 10 minutes. The widget will automatically refresh every 10 minutes.
  • 15 minutes. The widget will automatically refresh every 15 minutes.
  • 30 minutes. The widget will automatically refresh every 30 minutes.
  • 45 minutes. The widget will automatically refresh every 45 minutes.
  • 1 hour. The widget will automatically refresh once an hour.

Custom Table > Configuration > Content Verification

The Content Verification widget displays data for one or more selected web-content verification policies. For each policy, the widget can display availability, page size, download speed, lookup speed, and transaction speed.

If you select all of the Optional Columns and sort the widget by Policy Name:

  • Clicking on the policy name leads to the Web Content Verification report for that policy.
  • Clicking on the pagesize value leads to the pagesize report for that policy.
  • Clicking on the download-speed value leads to the download-speed report for that policy.
  • Clicking on the lookup-speed value leads to the lookup speed report for that policy.
  • Clicking on the connection-speed value leads to the connection speed report for that policy.
  • Clicking on the transaction-speed value leads to the transaction speed report for that policy.

Configuring the Content Verification Widget

To configure a Content Verification dashboard widget, supply values in the following fields:

  • Device Organizations. Displays all organizations that include devices. Allows you to select single, multiple, or all organizations. If an organization includes one or more web-content verification policies, the Policies field will be populated with a list of those web-content verification policies
  • Policies. Displays a list of all web-content verification policies associated with the organization(s) (selected in the Device Organizations field). You can select one, multiple, or all of the web-content verification policies.

  • Optional Columns. By default, the widget displays the Policy Name and Availability (in percent) for each content verification policy. You can select additional columns to include in the widget. To select a column, click its checkbox. Choices are:
  • Page Size
  • Download Speed
  • Lookup Time
  • Connection Time
  • Transaction Time

  • Default Sort Order. Select the sort-order for the widget. Web-content policies will be sorted by the selected column. Choices are:
  • Policy Name
  • Availability
  • Page Size (appears only if you selected Page Size in the Optional Columns field)
  • Download Speed (appears only if you selected Download Speed in the Optional Columns field)
  • Lookup Time (appears only if you selected Lookup Time in the Optional Columns field)
  • Connection Time(appears only if you selected Connection Time in the Optional Columns field)
  • Transaction Time(appears only if you selected Transaction Time in the Optional Columns field)

Custom > Summary > Device Tear Sheet

The Device Tear Sheet widget displays overview information about a device, much like the Summary page in the Device Management tools. You can click on the following values in the widget to view links with more details:

  • Device Name [ID]. Displays the device ID of the device. Clicking on the value leads to the Device Properties page.
  • IP Address. Displays the IP address of the device. Clicking on the IP address leads to the Device Toolbox page.
  • Availability. Availability means the device's ability to accept connections and data from the network. Possible values are "okay" or "critical". Clicking on the value leads to the System Availability report for the device.
  • Latency. Latency for the device. Latency means the amount of time it takes SL1 to communicate with the device. The value in this field specifies the number of milliseconds it takes to communicate with the device. Clicking on the value leads to the System Latency report for the device.
  • CPU Usage. Specifies the total combined CPU usage, in percent. Clicking on the value leads to the CPU Usage report for the device.
  • Memory Usage. Displays total memory usage, in percent. Clicking on the value leads to the Physical Memory Usage report for the device.
  • File systems. For each monitored file system, specifies the percentage used. Clicking on a value displays the File System Usage report.
  • Ports. For each monitored port, specifies if port is currently available. Clicking on a value displays the Port Availability report.
  • Website content. For each content verification policy, specifies if content is currently available. Clicking on a value displays the Web Content Verification report.
  • Processes. Specifies status of each monitored process. Clicking on a value displays the Process Availability report.
  • Events. Displays a list of active events associated with the device. Clicking on an event leads to the Viewing Active Events page, where the users can view more details about the event.
  • Message. The event message. The message is color-coded for severity. Events are sorted from highest severity (critical) to lowest severity (notice).

Configuring the Device Tear Sheet Widget

To configure a Device Tear Sheet widget, supply values in the following fields:

  • Organization. Select an organization from a list of all organizations in SL1. The Device field will be populated with a list of devices from this organization.
  • Device. Displays a list of all devices in the organization (selected in the Organization field). Select the device to include in the report.

Snapshot/Single Series > Events > Event Count

The Event Count widget enables you to trend occurrence of up to ten historical events by their event type. It displays the name of the event policy and the number of occurrences.

Configuring the Event Count Widget

To configure an Event Count by Severity widget, supply values in the following fields:

  • Event Selection. Select up to ten events from a list of all events in SL1. To select multiple events, hold down the <Ctrl> key. To select a grouping or all events, hold down the <Shift> key.

  • Timeline. Select the number of days to trend historical events. The widget will display events from the selected time to the current time. Choices are:
  • Today. The widget will display all selected events that occurred today.
  • Yesterday. The widget will display all selected events that occurred yesterday.
  • Last. Specify the amount of days, weeks, or months to begin the report. The maximum amount is 30 months.

  • Display Type. Specifies how the widget will be displayed. Choices are:
  • Pie. Widget will be displayed in a pie graph. Displays each event as percentage of total events. Slice color represents the severity of the event.
  • Columns. Widget will be displayed in a bar graph. Displays number of occurrences on the y-axis. On the x-axis, displays each event in its own colored vertical bar. Bar color represents the severity of the event.
  • Horizontal Bar. Widget will be displayed in a horizontal bar graph. Displays number of occurrences on the x-axis. On the y-axis, displays each event in its own colored horizontal bar. Bar color represents the severity of the event.
  • Radar. Displays a multi-pointed, color-coded polygon or circle. Users determine if the radar is a polygon or circle by selecting Arc or Line in the Grid Lines field. Each point on the polygon or circle represents an event. The number of event instances is measured by the concentric rings. The number value of each concentric ring increases from center to perimeter.
  • Spreadsheet. Widget will be displayed as a spreadsheet. Displays each event in its own row. Each event has its own column, with number of occurrences. Clicking on the event name displays the Event Console page, with only the occurrences of the selected event displayed.
  • Scoreboard. For the selected events, displays each event name and the number of occurrences for each event. Events are ordered by severity, with critical first. Display is tally-style, in large format for easy viewing.
  • Options. If you selected Column or Horizontal Bar in the Display Type field, you can further define the display in these fields.
  • Chart minimum. You can accept the minimum value that SL1 determines, usually the lowest collected value or lowest calculated value (Automatic), or you can specify a minimum value (Fixed Value).
  • Chart maximum. You can accept the maximum value that SL1 determines, usually the highest collected value or highest calculated value (Automatic), or you can specify a maximum value (Fixed Value).
  • Threshold marker X. You can select Enabled and then enter a threshold value in this field. SL1 will then include a heavy line in the graph that indicates the threshold.
  • Severity ranges. Select whether a low value (Increasing) or a high value (Decreasing) indicates a healthy state.
  • Severity Slider. Use the sliders and/or supply values in the slider fields to define the range of values at which the metric is in a healthy, normal, minor, major, and critical state.

Snapshot/Single Series > Events > Event Counts by Severity

The Event Counts by Severity widget allows you to view the number of active events for each severity level. It displays the color-coded event severity and the number of events of each severity.

NOTE: Each event selected in the Event Severity field is represented by a bar in the graph. To view the event count for a single event, mouse over the bar for that event.

Configuring the Event Counts by Severity Widget

To configure an Event Count by Severity widget, supply values in the following fields:

  • All Organizations. Select this checkbox to include all organizations in the report. This option is selected by default.
  • Organizations. This field becomes active only if All Organizations is not selected. This field displays a list of all organizations in SL1. Hold the <Ctrl> key to select multiple organizations. Hold the <Shift> key to select a grouping of organizations.
  • Event Severity. Specifies the event severity status to show in the widget. You can select from Healthy, Notice, Minor, Major, and Critical events. Hold the <Ctrl> key to select multiple event severities.
  • Event State. Specifies if the widget will display Acknowledged events, Unacknowledged events, or both.

  • Display Type. Specifies how the widget will be displayed. Choices are:
  • Pie. Widget will be displayed in a pie graph. Displays each event as a percentage of total events. Slice color represents the severity of the event.
  • Columns. Widget will be displayed in a bar graph. Displays number of occurrences on the y-axis. On the x-axis, displays each event in its own colored vertical bar. Bar color represents the severity of the event.
  • Horizontal Bar. Widget will be displayed in a horizontal bar graph. Displays number of occurrences on the x-axis. On the y-axis, displays each event in its own colored horizontal bar. Bar color represents the severity of the event.
  • Radar. Displays a multi-pointed, color-coded polygon or circle. Users determine if the radar is a polygon or circle by selecting Arc or Line in the Grid Lines field. Each point on the polygon or circle represents an event. The number of event instances is measured by the concentric rings. The number value of each concentric ring increases from center to perimeter.
  • Spreadsheet. Widget will be displayed as a spreadsheet. Displays each event in its own row. Each event has its own column, with number of occurrences. Clicking on the event name displays the Event Console page, with only the occurrences of the selected event displayed.
  • Scoreboard. For the selected events, displays each event name and the number of occurrences for each event. Events are ordered by severity, with critical first. Display is tally-style, in large format for easy viewing.

  • Options. If you selected Column or Horizontal Bar in the Display Type field, you can further define the display in these fields.
  • Chart minimum. You can accept the minimum value that SL1 determines, usually the lowest collected value or lowest calculated value (Automatic), or you can specify a minimum value (Fixed Value).
  • Chart maximum. You can accept the maximum value that SL1 determines, usually the highest collected value or highest calculated value (Automatic), or you can specify a maximum value (Fixed Value).
  • Threshold marker X. You can select Enabled and then enter a threshold value in this field. SL1 will then include a heavy line in the graph that indicates the threshold.
  • Severity ranges. Select whether a low value (Increasing) or a high value (Decreasing) indicates a healthy state.
  • Severity Slider. Use the sliders and/or supply values in the slider fields to define the range of values at which the metric is in a healthy, normal, minor, major, and critical state.

Custom Table > Events > Event Organization Status

The Event Organization Status widget displays the organizations selected in the Widget Configuration page. For each organization, the Event Organization Status widget displays the total number of active events and the status of the most severe event(s), in scoreboard format.

Configuring the Event Organization Status Widget

To configure an Event Organization Status widget, supply values in the following fields:

  • All Organizations. Select this checkbox to include all organizations in the report. This option is selected by default.
  • Organizations. This field becomes active only if All Organizations is not selected. This field displays a list of all organizations in SL1. Hold the <Ctrl> key to select multiple organizations. Hold the <Shift> key to select a grouping of organizations.
  • Default Sort Order. Specifies the parameter for sorting the report. Choices are:
  • Organization. The widget will be sorted by organization name.
  • Event Count. The widget will be sorted by event count, with highest first.
  • Event Severity. The widget will be sorted by severity, with the highest first.

Snapshot/Single Series > Events > Event Organization Summary

The Event Organization Summary widget displays the number of events of each severity that occurred for the organization or group of organizations selected in the Widget Configuration page.

Each event that occurred for the selected organizations is represented by a bar in the graph. To view the event count for an event severity, mouse over the bar for that event severity. Clicking on a colored bar, pie section, or severity link in the widget opens the Event Kiosk, where you can view all related events.

Configuring the Event Organization Summary Widget

To configure an Events Organization Summary widget, supply values in the following fields:

  • All Organizations. Select this checkbox to include all organizations in the report. This option is selected by default.

  • Organizations. This field becomes active only if All Organizations is not selected. This field displays a list of all organizations in SL1. Hold the <Ctrl> key to select multiple organizations. Hold the <Shift> key to select a grouping of organizations.
  • Display Type. Specifies how the widget will be displayed. Choices are:
  • Pie. Widget will be displayed in a pie graph. Displays each event severity as percentage of total events for all selected organizations. Uses color to indicate severity.
  • Columns. Widget will be displayed in a bar graph. Displays number of occurrences for all selected organizations on the y-axis. On the x-axis, displays each event severity in its own colored vertical bar.
  • Horizontal Bar. Widget will be displayed in a horizontal bar graph. Displays number of occurrences for all selected organizations on the x-axis. On the y-axis, displays each event severity in its own colored horizontal bar.
  • Radar. Displays a multi-pointed, color-coded polygon or circle. Users determine if the radar is a polygon or circle by selecting Arc or Line in the Grid Lines field. Each point on the polygon or circle represents an event. The number of event instances is measured by the concentric rings. The number value of each concentric ring increases from center to perimeter.
  • Spreadsheet. Widget will be displayed as a spreadsheet. Displays each event severity in its own row. Each severity has its own column, with total number of occurrences.
  • Scoreboard. For the selected organizations, displays a tally of active events, grouped by severity. Lists Healthy first, Critical last, with a number of occurrences for each severity. Display is tally-style, in a large format for easy viewing.
  • Options. If you selected Column or Horizontal Bar in the Display Type field, you can further define the display in these fields.
  • Chart minimum. You can accept the minimum value that SL1 determines, usually the lowest collected value or lowest calculated value (Automatic), or you can specify a minimum value (Fixed Value).
  • Chart maximum. You can accept the maximum value that SL1 determines, usually the highest collected value or highest calculated value (Automatic), or you can specify a maximum value (Fixed Value).
  • Threshold Value. You can select Enabled and then enter a threshold value in this field. SL1 will then include a heavy line in the graph that indicates the threshold.
  • Severity ranges. Select whether a low value (Increasing) or a high value (Decreasing) indicates a healthy state.
  • Severity Slider. Use the sliders and/or supply values in the slider fields to define the range of values at which the metric is in a healthy, normal, minor, major, and critical state.

Custom > Other > Forecast

The Forecast widget displays projected forecast data for a specific device and collection metric using historical data and selected regression methods.

It displays a graph representing historical data for a specific device and set of metrics over a selected period of time as well as a forecast of those same metrics for a specified period of time in the future.

Configuring the Forecast Widget

To configure the Forecast Widget, supply values in the following fields:

  • Element. Select the device or IT Service for which you want to display forecast metrics.
  • Collection Type. Select the type of metric that will be displayed in the widget. The options available in this field are based on your selection in the Element field.
  • Collection. Select the source of data that will be displayed in the widget. The options available in this field are based on your selection in the Collection Type field.
  • Series. If applicable, select the specific metric to display in the widget. The options in this field are based on your selection in the Collection Type and Collection fields.
  • Index. If you selected a Performance Dynamic Application in the Collection field, select the data series to display in the widget.
  • Aggregation. Select the method by which data in the widget will be aggregated. Choices are:
  • Average
  • Sum
  • Minimum
  • Maximum
  • Scale Prefix. Select a unit scale for the widget's y-axis that is appropriate for the data series. If you do not select a scale prefix, the widget will auto-scale the y-axis to an appropriate scale based on the values being displayed.
  • Source Window. Select the timespan of historical data you want to use to calculate forecast data in the widget.
  • Source Plot. Select the timespan of historical data to display in the widget.
  • Forecast Window. Select the timespan of forecast data to display in the widget.
  • Use Daily Rollup Data. Select this checkbox to use daily rollup data instead of hourly rollup data in the widget.
  • Minimize Effects of Non-Normal Data. Select this checkbox to normalize the historical data used in the widget by compensating for skew and kurtosis.
  • Extend Forecast Plot Under Actual Data. Select this checkbox to extend the calculated forecast model to the historical data displayed in the widget. Doing so helps visualize the relationship between the historical and forecast data.
  • Regression Methods. Select the regression method(s) you want SL1 to try when calculating the forecast data in the widget. Choices are:
  • Try Exponential Regression
  • Try Linear Regression
  • Try Logarithmic Regression
  • Try Seasonal Drift Regression
  • Try Seasonal Weighted Regression

ScienceLogic recommends that you select at least three regression methods to produce the most likely forecast. SL1 will then determine which regression method(s) of those you have chosen will best model the forecast data.

  • Plot lines every 30 days. Select this checkbox if you want to add dashed plot lines to the widget marking each 30-day timespan of data in the chart.
  • Legend Label Options. Specifies the information that is included in the legend for the widget. Choices are:
  • Element. Displays the value from the Element field.
  • Collection. Displays the value from the Collection field.
  • Series. Displays the value from the Series field.
  • Index. Displays the value from the Index field.
  • Aggregation. Displays the value from the Aggregation field.
  • Unit. Displays the unit for each series.
  • Create Template. Select this checkbox to save the current widget configuration as a Quick-Add option.

Custom > Tools > HTML Content

The HTML Content widget allows you to include and execute HTML code from the Dashboards tab page. This widget allows you to include links to websites, include text from SOPs, or execute searches of other websites, directly from the Dashboards tab page.

Configuring the HTML Content Widget

When you configure the HTML Content widget, you specify the HTML code to include in the widget, including formatting and links to websites, among other features.

  • HTML Content. In this field, enter the HTML code you want SL1 to display in the widget. You can include links to other websites. You cannot include JavaScript.

Custom > Tools > iFrame Content

The Iframe Content widget allows you to display the content from a specified URI in a widget in the Dashboards tab page. When configuring an Iframe Content widget, you must enter a URI, and the widget will display the website.

Configuring the Iframe Content Widget

To configure the Iframe Content widget, enter the following:

  • Iframe URL. Enter the URL or URI that you want displayed in the widget.

NOTE: In the Firefox and Chrome browsers, if your organization uses self-signed certificates, and you have not explicitly accepted those certificates, the URL or URI that you enter in the Iframe URL field will not load in the iframe . As a work-around, you can first open the intended URI or URL in a separate tab in their browser, add an exception for the self-signed certificate, and then reload SL1's page.

Custom > ScienceLogic > Subscription License Reports Widget

The Subscription License Reports widget displays a report of subscription licenses in SL1.

There are no fields to configure the widget. Click Save and the license usage totals will be displayed in the widget.

IT Service Dashboards and Widgets

SL1 includes four IT Service widgets. These widgets are for use in IT Service Dashboards. IT Service Dashboards are not displayed in the Dashboards tab, but instead are displayed in the IT Service Summary page for an IT Service.

For details on IT Service Dashboards and the IT Service widgets, see the section on IT Services.

  • IT Service Activity Log. Displays a list of all current and past alerts and events associated with an IT Service.
  • IT Service Details. Displays the following information about an IT Service:
  • Service Name
  • Service Owner
  • Service Visibility
  • Maintenance State
  • Service Health
  • Service Availability
  • Service Risk
  • IT Service Problem Management. Displays the number of logs, active events, and active tickets associated with an IT Service.
  • IT Service Vitals. Displays the current value for each Key Metric defined for an IT Service.

Custom > Tools > My Bookmarks

The My Bookmarks widget displays a table that contains a list of bookmarks associated with your account.

There are no configurable options for the My Bookmarks widget.

To access a bookmark, click its name in the widget. You will automatically be directed to the bookmarked page in SL1.

Snapshot/Single Series > Logs/Journal > System Availability

The System Availability widget displays current availability of one or more devices. Availability means the device's ability to accept connections and data from the network. For each device specified in the Widget Configuration page, the widget displays the name of the device, its state (either in text or with color-coding) and its availability in percent.

Configuring the System Availability Widget

To configure a System Availability widget, supply values in the following fields:

  • Select by. Specify if you want to select devices by organization, category, or device group. Depending on your selection, the list below will be populated with devices by organization, device categories, or device groups. To select one, multiple, or all options, hold the <Ctrl> key.
  • Select individual devices. Select this checkbox to select multiple or a single device. Devices are grouped by the parameters selected in the Select Device field. To select multiple devices, hold the <Ctrl> key.

  • Time Range. Specify the time range for which you want to view availability data. Choices are the past:
  • Hour. Display availability date for the last hour.
  • Day. Display availability date for the last day.
  • Week. Display availability date for the last week.
  • Month. Display availability date for the last month.
  • Sort by. Select the parameter for sorting the list of devices in the widget. Choices are:
  • Device. Sort the list of devices by device name.
  • State. Sort the list of devices by device state.
  • Availability. Sort the list of devices by device availability.

  • Sort order. Specifies whether you want to sort from lowest to highest (ascending) or highest to lowest (descending).

  • Display Type. Select how you would like the widget to be displayed. Choices are:
  • Pie. Widget will be displayed in a pie graph. Displays a colored slice for each device. Each slice is labeled with device name and percent availability.
  • Columns. Widget will be displayed in a bar graph. Displays percent availability on the y-axis. On the x-axis, displays each device in its own colored vertical bar.
  • Horizontal Bar. Widget will be displayed in a horizontal bar graph. Displays percent availability on the x-axis. On the y-axis, displays each device in its own colored vertical bar.
  • Radar. Displays a multi-pointed, color-coded polygon or circle. Users determine if the radar is a polygon or circle by selecting Arc or Line in the Grid Lines field. Each point on the polygon or circle represents an event. The number of event instances is measured by the concentric rings. The number value of each concentric ring increases from center to perimeter.
  • Spreadsheet. Widget will be displayed as a spreadsheet. Displays each device in its own row. A column displays the availability for each device.

  • Clicking on the device icon () displays the Device Summary page for the device.
  • Clicking on the availability value displays the System Availability report for the device.
  • Scoreboard. For each selected device, displays the percent availability. Devices are listed alphabetically. Display is tally-style, in large format for easy viewing.
  • Options. If you selected Column or Horizontal Bar in the Display Type field, you can further define the display in these fields.
  • Chart minimum. You can accept the minimum value that SL1 determines, usually the lowest collected value or lowest calculated value (Automatic), or you can specify a minimum value (Fixed Value).
  • Chart maximum. You can accept the maximum value that SL1 determines, usually the highest collected value or highest calculated value (Automatic), or you can specify a maximum value (Fixed Value).
  • Threshold marker X. You can select Enabled and then enter a threshold value in this field. SL1 will then include a heavy line in the graph that indicates the threshold.
  • Severity ranges. Select whether a low value (Increasing) or a high value (Decreasing) indicates a healthy state.
  • Severity Slider. Use the sliders and/or supply values in the slider fields to define the range of values at which the metric is in a healthy, normal, minor, major, and critical state.

Custom Table > Other > System Health Summary

The System Health Summary widget displays the total number of devices at each severity level, as determined by the active event(s) on the device with the highest severity level.

For each device you specified in the Widget Configuration page, the System Health Summary displays the number of devices with severities of critical, major, minor, notice, and healthy.

Configuring the System Health Summary Widget

To configure a System Health Summary widget, supply values in the following fields:

  • Select devices by. Specify if you want to select devices by organization, category, or device group. Depending on your selection, the list below will be populated with all devices by organization, device categories, or device groups. To select one, multiple, or all options, hold the <Ctrl> key.
  • Select individual devices. Select this checkbox to select multiple or a single device. Devices are grouped by the parameters selected in the Select Device by field. To select multiple devices, hold the <Ctrl> key.

  • Display Type. Select how you would like the widget to be displayed. Choices are:
  • Pie. Widget will be displayed in a pie graph. Displays a colored slice for device status. Each slice is color-coded by severity.
  • Columns. Widget will be displayed in a bar graph. Displays number of devices on the y-axis. On the x-axis, displays each device-health in its own colored vertical bar.
  • Horizontal Bar. Widget will be displayed in a horizontal bar graph. Displays the number of devices on the x-axis. On the y-axis, displays each device-health in its own colored vertical bar.
  • Radar. Displays a multi-pointed, color-coded polygon or circle. Users determine if the radar is a polygon or circle by selecting Arc or Line in the Grid Lines field. Each point on the polygon or circle represents an event. The number of event instances is measured by the concentric rings. The number value of each concentric ring increases from center to perimeter.
  • Spreadsheet. Widget will be displayed as a spreadsheet. Clicking on the device name leads to the Device Summary page for that device. Each row contains the following columns:
  • CPU Usage (in percent). Clicking on this value leads to the CPU Usage report for the device.
  • Memory Usage (in percent). Clicking on this value leads to the Physical Memory Usage report for the device.
  • Swap Usage (in percent). Clicking on this value leads to the Virtual Memory Usage report for the device.
  • Availability (in percent). Clicking on this value leads to the System Availability report for the device.
  • Latency (in milliseconds). Clicking on this value leads to the System Latency report for the device.

  • Scoreboard. Displays each severity level and the number of devices (from the group of selected devices) that have that severity list Critical first, Healthy last, with a number (of devices) for each severity. Display is tally-style, in large format for each viewing.
  • Options. If you selected Column or Horizontal Bar in the Display Type field, you can further define the display in these fields.
  • Chart minimum. You can accept the minimum value that SL1 determines, usually the lowest collected value or lowest calculated value (Automatic), or you can specify a minimum value (Fixed Value).
  • Chart maximum. You can accept the maximum value that SL1 determines, usually the highest collected value or highest calculated value (Automatic), or you can specify a maximum value (Fixed Value).
  • Threshold marker X. You can select Enabled and then enter a threshold value in this field. SL1 will then include a heavy line in the graph that indicates the threshold.
  • Severity ranges. Select whether a low value (Increasing) or a high value (Decreasing) indicates a healthy state.
  • Severity Slider. Use the sliders and/or supply values in the slider fields to define the range of values at which the metric is in a healthy, normal, minor, major, and critical state.

Grouped Data Series > Ticketing > Ticketing Summary

For a selected ticket property (organization, ticket queue, ticket state, ticket category, and assigned user), the Ticketing Summary widget displays the number of tickets of each status (open, working, pending, or resolved), or the number of tickets of each severity (healthy - critical), or the number of tickets in each state (defined by administrators).

For each ticket that meets the criteria you specified in the Widget Configuration page, the Ticketing Summary widget displays the Primary Category and the number of tickets of each status.

Configuring the Ticketing Summary Widget

To configure the Ticket Summary widget, supply values in the following fields:

  • Primary Category. Select the property for grouping tickets. Depending on your choice, you will be able to select one or multiple organizations, ticket queues, ticket states, ticket categories, or assigned users. Hold the <Ctrl> key to select multiple options. Choices are:

  • Organization. Field will display a list of organizations in SL1. Select one or more organizations to include in the report. All tickets for the selected organization(s) will be included in the report.
  • Ticket Queue. Field will display a list of ticket queues in SL1. Select one or more ticket queues to include in the report. All tickets for the selected ticket queue(s) will be included in the report.
  • Ticket State. Field will display a list of ticket states in SL1. Select one or more ticket states to include in the report. All tickets for the selected ticket state(s) will be included in the report.
  • Ticket Category. Field will display a list of ticket categories in SL1. Select one or more ticket categories to include in the report. All tickets for the select ticket categories will be included in the report.
  • Assigned User. Field will display a list of assigned users in SL1. Select one or more assigned users to include in the report. All tickets for the assigned user organization(s) will be included in the report.

  • Detail Breakdown. Select how you would like the widget to be detailed. Selections are:
  • Ticket Status. Widget will show details on the status of each ticket in the widget. For each ticket that meets the criteria, the widget will display details about ticket status. For each selected Primary Category, displays the number of tickets of each status.
  • Ticket Severity. Widget will show details on the ticket severity of each ticket in the widget. For each ticket that meets the criteria, the widget will display details about ticket severity. For each selected Primary Category, displays the number of tickets of each severity.
  • Ticket State. If available, widget will display details on the ticket status of each ticket in the widget. For each ticket that meets the criteria, the widget will display details about ticket state. For each selected Primary Category, displays the number of tickets of each state.

  • Timeline. Select the time period to display events for. The widget will display events from the selected time to the current time. Choices are:
  • Today. The widget will display all selected tickets with matching parameters that occurred today.
  • Yesterday. The widget will display all selected tickets with matching parameters that occurred yesterday.
  • Last. Specify the amount of days, weeks, or months to begin the report. The maximum amount is 30 months.
  • All.

  • Filter by. You can filter the list of tickets by:
  • No Filter. The widget will not be filtered. All tickets that meet the criteria will appear in the widget.
  • Ticket Status. You can filter the widget to show tickets of one or more of the following statuses: Open, Working, Pending, Resolved.
  • Ticket Severity. You can filter the widget to show tickets of one or more of the following severities: Healthy, Notice, Minor, Major, Critical.
  • Ticket State. You can filter the widget to show specified ticket states, if available. Ticket states are defined by administrators in the Ticket States page (Registry > Ticketing > Custom States).
  • And by. You can filter again, with the same parameters as described in the Filter by field above.

  • Display Type. Select how you would like the widget to be displayed. Choices are:
  • Spreadsheet. Widget will be displayed as a spreadsheet. Displays each Primary Category in its own row. Clicking on a primary category leads to the Ticket Console page, with only tickets from the selected category displayed. Each row contains the columns for each status or for each severity. Clicking on the column heading for the Primary Category sorts the list of tickets by Primary Category.

  • Column. Widget will be displayed in a bar graph. Displays number of tickets on the y-axis. On the x-axis, displays each Primary Category in its own vertical bar. Each vertical bar is color-coded to represent ticket severity or labeled to represent ticket status.
  • Flat Column. Widget will be displayed in a bar graph, with thin flat bars, and a key at the bottom of the graph showing what each bar represents. Displays number of tickets on the y-axis. On the x-axis, displays each Primary Category in its own vertical bar. Each vertical bar is narrow and color-coded to represent ticket severity or labeled to represent ticket status. Key at bottom displays color code for Primary Category.
  • Horizontal Bar. Widget will be displayed in a horizontal bar graph. Displays number of tickets on the x-axis. On the y-axis, displays each Primary Category in its own vertical bar. Each vertical bar is color-coded to represent ticket severity or labeled to represent ticket status. Key at bottom displays color code for severity or state.
  • Radar. Displays a multi-pointed, color-coded polygon or circle. Users determine if the radar is a polygon or circle by selecting Arc or Line in the Grid Lines field. Each point on the polygon or circle represents an event. The number of event instances is measured by the concentric rings. The number value of each concentric ring increases from center to perimeter.
  • Stacked Radar. Displays a diamond-shaped , color-coded polygon. Each point on the polygon represents a each Primary Category. Number of tickets is measured by the concentric rings. The number value of each concentric ring increases from center to perimeter and is labeled from center to outer ring.

  • Options. If you selected Column or Horizontal Bar in the Display Type field, you can further define the display in these fields.
  • Chart minimum. You can accept the minimum value that SL1 determines, usually the lowest collected value or lowest calculated value (Automatic), or you can specify a minimum value (Fixed Value).

  • Chart maximum. You can accept the maximum value that SL1 determines, usually the highest collected value or highest calculated value (Automatic), or you can specify a maximum value (Fixed Value).
  • Threshold marker X. You can select Enabled and then enter a threshold value in this field. SL1 will then include a heavy line in the graph that indicates the threshold.
  • Severity ranges. Select whether a low value (Increasing) or a high value (Decreasing) indicates a healthy state.
  • Severity Slider. Use the sliders and/or supply values in the slider fields to define the range of values at which the metric is in a healthy, normal, minor, major, and critical state.