Custom Device Class Process

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This section describes the device class request process and how to create a PowerPack for custom device classes.

Use the following menu options to navigate the SL1 user interface:

  • To view a pop-out list of menu options, click the menu icon ().
  • To view a page containing all of the menu options, click the Advanced menu icon ().

Introduction

If a new device class that is not included in a PowerPack supplied by ScienceLogic is created on your SL1 system, devices assigned to that device class can consume only one of the following:

  • A license based on how the device is being monitored, e.g. a Ratio or Application license in the 2020 model or a Class 1 license in the GSI model
  • A license based on the device category, e.g. a Network device in the 2020 model
  • The default license type for the user's pricing model, e.g. Standard in Blended/Infrastructure Health, Tier 5 in Tiered, Class 3 in GSI, Infrastructure in 2020

You can request to have their custom device classes added to ScienceLogic's Standard rules so that devices assigned to that device class are assigned a different license than the ones listed above.

Request Process

To add custom device classes added to ScienceLogic's Standard rules:

  • Determine whether the device classes are in one or more PowerPacks.
  • If one or more device classes are not in existing PowerPacks, create a new PowerPack to export the device classes.
  • Add custom device classes to one or more PowerPacks.
  • Export the PowerPack(s).
  • Attach the PowerPack(s) to a Service Request in the Billing category. Optionally, you or a your account team can recommend which license is appropriate for the device classes.

ScienceLogic will install the PowerPack internally, evaluate the device classes, and assign licenses to them for all Standard pricing models. The PowerPack is not used for any other purpose and is not distributed. ScienceLogic may ask for further clarification on what types of devices are represented by the device classes if the make, model, or purpose is not clear. If your SL1 system is reporting data to the billing server automatically, the new license assignments will propagate automatically to your SL1 system after ScienceLogic makes the necessary changes in the billing system. If your SL1 system is in a secure site, you must perform a manual rules update on the system after the changes are made.

Creating a PowerPack

To create a PowerPack to export your device classes:

  1. Go to the PowerPack Manager page (System > Manage > PowerPacks).
  2. In the PowerPack Manager page, click the Actions button. Click Create New PowerPack. The PowerPack Properties page appears.
  3. In the PowerPack Properties page, supply values in each field.
  • Name. Enter a name of the PowerPack.
  • Publisher. Enter a value that specifies the author of a PowerPack. For example, PowerPacks from ScienceLogic will include the value "ScienceLogic" in this field.
  • Minimum EM7 version. Leave blank. No value is required for this field.
  1. Click Save.
  2. From the PowerPack Properties page, select Device Classes in the Navbar on the left side of the page (Contents > Device Classes).
  3. In the Available Device Classes pane, click the lightning bolt icon () for each device class.

    NOTE: If an expected device class does not appear in the Available Device Classes window, the device class already exists in another PowerPack on your SL1 system.

  1. In the left Navbar, select Build/Export.
  2. In the Notification pane, select Create new build. The Configure New Export File page appears.
  3. In the Embedded License Key field, select Administrative (including export & license).
  4. Click Build.
  5. Once the new export file is generated, click the "download this build" icon () to download the file.