Dashboards

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The Cisco: CUCM Unified Communications Manager PowerPack comes paired with the Cisco: CUCM Dashboards PowerPack, which contains dashboards that present data related to different aspects of Cisco Unified CM clusters.

NOTE: These dashboards appear only in the SL1 classic user interface.

The following sections describe how to install the Cisco: CUCM Dashboards PowerPack and provide a description of each dashboard:

Installing the CUCM Dashboards

To view the Cisco Unified CM dashboards in SL1, you must install the Cisco: CUCM Dashboards PowerPack. To do so:

  1. Go to the PowerPack Manager page (System > Manage > PowerPacks).
  2. Click the Actions button, then select Install PowerPack. The Imported PowerPacks modal page appears.

  1. Use the search filter in the PowerPack Name column heading to locate the PowerPack you want to install. To do so, enter text to match, including special characters, and the Imported PowerPacks modal page displays only PowerPacks that have a matching name.

  1. Click the lightning-bolt icon () for the PowerPack that you want to install.

  1. The Install PowerPack modal page appears. To install the PowerPack, click Install.

  1. The PowerPack now appears in the PowerPack Manager page. The contents of the PowerPack are automatically installed in your SL1 System.

Cisco: CUCM Performance Dashboard

The Cisco: CUCM Performance dashboard displays 11 widgets.

The dashboard includes the following widgets:

  • Top 25: CPU (Average, All devices, Last 12 Hours). This widget displays a bar graph that depicts the 25 Cisco CallManager devices that used the highest percentage of CPU time over the last 12 hours.

  • Top Processes By Utilization. This widget displays a bar graph that depicts all Cisco Unified CM processes in the cluster, ordered by utilization from highest to lowest.
  • CUCM Vitals. This widget displays a line graph that depicts the cluster's vitals by percent, including CPU time, Swap Utilization, and Memory Utilization, over time.
  • Read and Write Operations Per Second. This widget displays a line graph that depicts read and write requests per second over time.
  • Average IO Wait Time. This widget displays a line graph that depicts the average IO wait time over time.
  • SIP Signaling Performance. This widget displays a line graph that depicts SIP signaling performance over time.
  • SIP Stack Performance. This widget displays a line graph that depicts SIP stack performance over time.
  • Signaling Performance. This widget displays a line graph that depicts overall signaling performance over time.
  • System Performance. This widget displays a line graph that depicts multiple system performance metrics over time.
  • SIP Station Performance. This widget displays a line graph that depicts multiple SIP station performance metrics over time.
  • TCP Performance. This widget displays a line graph that depicts TCP performance over time.

Cisco: CUCM Locations LBM

The Cisco: CUCM Locations LBM (Location Bandwidth Manager) dashboard displays eight widgets.

The dashboard includes the following widgets:

  • Top Locations by Audio Bandwidth. This widget displays a horizontal bar graph that depicts a list of locations, ordered by audio bandwidth usage by percent, from highest to lowest.
  • Location - Audio Bandwidth Utilization. This widget displays a line graph that depicts audio bandwidth utilization over time.
  • Top Locations by Available Bandwidth. This widget displays a horizontal bar graph that depicts a list of locations, ordered by available bandwidth in kpbs, from highest to lowest.
  • Location - Available Bandwidth. This widget displays a line graph that depicts available bandwidth over time.
  • Top Locations by Video Bandwidth. This widget displays a line graph that a list of locations, ordered by video bandwidth by percent, from highest to lowest.
  • Location - Video Bandwidth Utilization. This widget displays a line graph that depicts video bandwidth utilization over time.
  • Top Locations by Telepresence Bandwidth Utilization. This widget displays a horizontal bar graph that depicts a list of locations, ordered by TelePresence bandwidth usage in percent, from highest to lowest.
  • Location - Telepresence BW Utilization. This widget displays a line graph that depicts TelePresence bandwidth utilization over time.

Cisco: CUCM Media Resources

The Cisco: CUCM Media Resources dashboard displays 12 widgets that display the most utilized and active versus total metrics for transcoding, announcement servers, streaming music to callers on hold, video, conferencing, and media termination points.

The dashboard includes the following widgets:

  • Announcement Servers - Most Utilized. This widget displays a horizontal bar graph that depicts the most utilized announcement servers.
  • Announcement Server - Active Versus Total. This widget displays a line graph that depicts the active announcement servers versus the total announcement servers over time.
  • Software Conference Bridge - Most Utilized. This widget displays a horizontal bar graph that depicts the most utilized software conference bridges by percent.
  • Software Conference Bridge - Active Versus Total. This widget displays a line graph that depicts the active versus total software conference bridges over time.
  • Music On Hold Servers - Most Utilized. This widget displays a horizontal bar graph that depicts the most utilized music-on-hold servers by percent.
  • Music On Hold Servers - Active Versus Total. This widget displays a line graph that depicts the active versus total music-on-hold servers over time.
  • MTPs - Most Utilized. This widget displays a horizontal bar graph that depicts the most utilized Media Transfer Protocols (MTPs) by percent.
  • MTP Usage Versus Total. This widget displays a line graph that depicts the usage versus total Media Transfer Protocols (MTPs) over time.
  • Video Conf Bridge - Most Utilized. This widget displays a horizontal bar graph that depicts the most utilized video conference bridges by percent.
  • Video Conf Bridge - Active Versus Total. This widget displays a line graph that depicts the active versus total video conference bridges over time.
  • Transcoders - Most Utilized. This widget displays a horizontal bar graph that depicts the most utilized transcoders by percent.
  • Transcoders - Active Versus Total. This widget displays a line graph that depicts the active versus total transcoders over time.

Cisco: CUCM Media Resources (Simple)

The Cisco: CUCM Media Resources dashboard displays eight widgets which display the most utilized and active versus total metrics for announcement servers, streaming music to callers on hold, conferencing, and media termination points.

The dashboard includes the following widgets:

  • Top SIP Trunks by Number of Active Calls. This widget displays a horizontal bar graph that depicts the most utilized SIP trunks.
  • SIP Trunk Active Calls (Per Trunk). This widget displays a line graph that depicts the number of active calls per SIP Trunk over time.
  • Software Conference Bridge - Most Utilized. This widget displays a horizontal bar graph that depicts the most utilized software conference bridges by percent.
  • Software Conference Bridge - Active Versus Total. This widget displays a line graph that depicts the active versus total software conference bridges over time.
  • Music On Hold Servers - Most Utilized. This widget displays a horizontal bar graph that depicts the most utilized music-on-hold servers by percent.
  • Music On Hold Servers - Active Versus Total. This widget displays a line graph that depicts the active versus total music-on-hold servers over time.
  • MTPs - Most Utilized. This widget displays a horizontal bar graph that depicts the most utilized Media Transfer Protocols (MTPs) by percent.
  • MTP Usage Versus Total. This widget displays a line graph that depicts the usage versus total Media Transfer Protocols (MTPs) over time.

Cisco: CUCM Tomcat

The Cisco: CUCM Tomcat dashboard displays 12 widgets that monitor servers and services that use the Tomcat Java Webserver.

The dashboard includes the following widgets:

  • Tomcat - Top Servers by Number of Requests. This widget displays a horizontal bar graph that depicts the servers with the highest number of requests.
  • Tomcat % Memory Utilization. This widget displays a line graph that depicts the percentage of memory utilization over time.
  • Tomcat % Total Errors. This widget displays a line graph that depicts the percentage of errors over time.
  • Tomcat Connector - Total Sessions Active. This widget displays a line graph that depicts the total active Tomcat Connector sessions over time.
  • Tomcat - Top 10 Services By Number of Requests. This widget displays a horizontal bar graph that depicts the ten services with the most requests.
  • Tomcat - Number of Requests (Per Service). This widget displays a line graph that depicts the number of requests per service over time.
  • Tomcat - Top 10 Services by Errors. This widget displays a horizontal bar graph that depicts the ten services with the most errors.
  • Tomcat - Errors (Per Service). This widget displays a line graph that depicts errors per service over time.
  • Tomcat - Top 5 Services by Sessions Active. This widget displays a horizontal bar graph that depicts the five services with the most active sessions.
  • Tomcat - Sessions Active. This widget displays a line graph that depicts active Tomcat sessions over time.
  • Tomcat - Top Connectors By Errors/Threads Busy. This widget displays a horizontal bar graph that depicts the Connectors with the most errors and busy threads.
  • Tomcat - Connector Errors or Threads Busy (Per Connector). This widget displays a line graph that depicts connector errors or busy threads per connector over time.

Cisco: CUCM Overall Cluster Health

The Cisco: CUCM Overall Cluster Health dashboard contains nine widgets that monitor aspects of the cluster's overall health.

The dashboard includes the following widgets:

  • Eight gauge widgets use IT Service Monitor Policies to display the following:
  • Cluster Health

  • Trunk Health
  • Gateway Health
  • Media Resources Health
  • Cluster Call Completions
  • CUCM Server Health
  • TFTP Health
  • Tomcat Health
  • At the bottom of the dashboard, a line graph depicts the overall cluster health by percentage over time.

Cisco: CUCM Active Calls

The Cisco: CUCM Active Calls widget displays 12 graphs that monitor active calls, conferences, and active channels.

The widgets display:

  • Top 10 Call Managers By Active Calls. This widget displays a horizontal bar graph that depicts the ten call managers with the highest number of active calls.
  • Total Active Calls (By CUCM). This widget displays a line graph that depicts total active calls by CUCM over time.
  • Media Resources Active - MOH, SW and HW Conferences. This widget displays a line graph that depicts active MOH, SW, and HW conference media resources over time.
  • Media Resources Active - VCB, XCoders, MCU Conferences. This widget displays a line graph that depicts active VCB, XCoders, and MCU conferences over time.
  • PRI and T1 Active Channels. This widget displays a line graph that depicts the active PRI and T1 channels over time.
  • FXS, FXO, and BRI Active Calls. This widget displays a line graph that depicts FXS, FXO, and BRI active calls over time.
  • Video Calls Active. This widget displays a line graph that depicts active video calls over time.
  • Top 10 Hunt Lists By Active Calls. This widget displays a horizontal bar graph that depicts the ten hunt lists with the highest number of active calls.
  • Top SIP Trunks By Number of Active Calls. This widget displays a horizontal bar graph that depicts the SIP trunks with the highest number of active calls.
  • SIP Trunk Active Calls (Per Trunk). This widget displays a line graph that depicts active SIP trunk calls over time.
  • Top H323 Trunks By Number of Active Calls. This widget displays a horizontal bar graph that depicts the H323 trunks with the highest number of active calls.
  • H323 Trunk Active Calls (Per Trunk). This widget displays a line graph that depicts active H323 trunk calls over time.