Introduction

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The following sections provide an overview of Cisco Unified Communications (UC) Voice Operating System  (VOS) and the Cisco: UC VOS Applications PowerPack:

What are Cisco UC VOS Applications?

The following Cisco UC applications and devices share the Cisco Voice Operating System (VOS):

  • Cisco Contact Center Express (CCX)
  • Cisco Unity Connection (CUC) servers
  • Cisco Hosted Collaboration Mediation for Fulfillment (HCM-F)
  • Cisco HCS Intelligent Loader
  • Cisco IM & Presence (IM&P) servers
  • Cisco Prime License Manager (PLM)
  • Cisco Emergency Responder
  • Cisco Prime Collaboration Deployment (PCD) servers
  • Cisco SocialMiner

NOTE: In the past, Cisco labeled VOS as "Cisco Unified Communications Operating System" and "Cisco Unified Operating System."

What Does the Cisco: UC VOS Applications PowerPack Monitor?

To monitor Cisco VOS applications using SL1, you must install the Cisco: UC VOS Applications PowerPack. This PowerPack enables you to discover, model, and collect data about VOS applications.

The Cisco: UC VOS Applications PowerPack includes:

  • Three example credentials you can use as templates to create SOAP/XML and/or Basic/Snippet credentials to connect to the VOS applications you want to monitor

  • Dynamic Applications and Run Book Actions to discover, model, and monitor performance metrics and/or collect configuration data for VOS applications and devices.

  • Device Classes for each of the VOS applications and devices SL1 monitors
  • Event Policies and corresponding alerts that are triggered when VOS devices meet certain status criteria
  • Run Book Action and Automation policies that do the following:
  • Align the correct device class to Cisco VOS systems based on the GUID passed in an event.
  • Align the appropriate "Cluster Status" Dynamic Applications to VOS Cluster virtual root devices.
  • Verify that component devices remain aligned to the same collector as the root device.
  • Move the physical devices discovered using the Cisco: UC VOS Applications PowerPack to the same collector as their component devices when merging physical and component devices.

Installing the Cisco: UC VOS Applications PowerPack

Upgrading to version 14.0 of the UC VOS Cisco: Unified Communications Manager application may break the integration with the Cisco: UC VOS Applications PowerPack and require a snippet change for Dynamic Applications to function. In order to add support for this version, see Knowledge Base article: https://support.sciencelogic.com/s/article/14487

Before completing the steps in this section, you must import and install the latest version of the Cisco: UC VOS Applications PowerPack.

By default, installing a new version of a PowerPack overwrites all content from a previous version of that PowerPack that has already been installed on the target system. You can use the Enable Selective PowerPack Field Protection setting in the Behavior Settings page (System > Settings > Behavior) to prevent new PowerPacks from overwriting local changes for some commonly customized fields. For more information, see the section on Global Settings.

Ensure that you are running version 12.1.2 or later of SL1 before installing this PowerPack. For details on upgrading SL1, see the relevant SL1 Platform Release Notes.

To download and install the PowerPack:

  1. Search for and download the PowerPack from the PowerPacks page (Product Downloads > PowerPacks & SyncPacks) at the ScienceLogic Support Site.
  2. In SL1, go to the PowerPacks page (System > Manage > PowerPacks).
  3. Click the Actions button and choose Import PowerPack. The Import PowerPack dialog box appears.
  4. Click [Browse] and navigate to the PowerPack file from step 1.
  5. Select the PowerPack file and click Import. The PowerPack Installer modal displays a list of the PowerPack contents.
  6. Click Install. The PowerPack is added to the PowerPacks page.

If you exit the PowerPack Installer modal without installing the imported PowerPack, the imported PowerPack will not appear in the PowerPacks page. However, the imported PowerPack will appear in the Imported PowerPacks modal. This page appears when you click the Actions menu and select Install PowerPack.