Introduction to the Cherwell Integration PowerPack

Download this manual as a PDF file

This section describes how to sync SL1 Events with Cherwell Service Management (CSM) Incidents using the Cherwell Integration PowerPack. This PowerPack contains the three Run Book Automation policies and the Run Book Action policy that you use to sync SL1 Events with CSM Incidents.

Use the following menu options to navigate the SL1 user interface:

  • To view a pop-out list of menu options, click the menu icon ().
  • To view a page containing all of the menu options, click the Advanced menu icon ().

The following topics describe how to use the Cherwell Integration PowerPack:

ScienceLogic provides this documentation for the convenience of ScienceLogic customers. Some of the configuration information contained herein pertains to third-party vendor software that is subject to change without notice to ScienceLogic. ScienceLogic makes every attempt to maintain accurate technical information and cannot be held responsible for defects or changes in third-party vendor software. There is no written or implied guarantee that information contained herein will work for all third-party variants. See the End User License Agreement (EULA) for more information.

What Does the Cherwell Integration PowerPack Monitor?

The Cherwell Integration PowerPack includes:

  • A Sample Credential, "SL1 IS4 API Creds"

    "IS4" is a now-deprecated name for SL1 PowerFlow.

  • The "Cherwell Event IS4 Integration" Run Book Action, which you can use to automate adding, updating, and clearing SL1 events
  • The following Run Book Automation policies to automate adding, updating, and clearing events:

  • Cherwell Create Event IS4

  • Cherwell Update Ticket on Acknowledge

  • Cherwell Clear Event IS4

Installing the Cherwell Integration PowerPack

After you have configured CSM to work with the SyncPack, you will need to install and configure the Cherwell Integration PowerPack in SL1.

Downloading and Installing the PowerPack in SL1

To download and install the PowerPack:

  1. Download the PowerPack from the ScienceLogic Support Site.

  1. In SL1, go to the PowerPack Manager page (System > Manage > PowerPacks).
  2. In the PowerPack Manager page, click the Actions button, then select Import PowerPack.

  1. The Import PowerPack dialog box appears:

  1. Click the [Browse] button and navigate to the PowerPack file.
  2. When the PowerPack Installer modal appears, click the Install button to install the PowerPack.

If you exit the PowerPack Installer modal without installing the imported PowerPack, the imported PowerPack will not appear in the PowerPack Manager page. However, the imported PowerPack will appear in the Imported PowerPacks modal. This page appears when you click the Actions menu and select Install PowerPack.