ServiceNow Base Pack Dashboards

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This section describes the system dashboard that is included in the "ServiceNow Base Pack" PowerPack.

Use the following menu options to navigate the SL1 user interface:

  • To view a pop-out list of menu options, click the menu icon ().
  • To view a page containing all of the menu options, click the Advanced menu icon ().

ServiceNow Open Incidents Dashboard

If you are using the new user interface for SL1, you can download the "ServiceNow: BasePack SL1 Dashboards" PowerPack to add this dashboard to the Dashboards page.

The ServiceNow Open Incidents system dashboard displays the following information:

  • Open incidents by state
  • Open incidents by priority
  • Unassigned incidents
  • High priority incidents
  • Critical priority incidents
  • Assigned incidents
  • Active incidents
  • Resolved incidents
  • Incidents unassigned or assigned by percentage
  • Incidents source by percentage
  • Total open incidents