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Use the following menu options to navigate the SL1 user interface:
- To view a pop-out list of menu options, click the menu icon (
).
- To view a page containing all of the menu options, click the Advanced menu icon (
).
ServiceNow Open Incidents Dashboard
If you are using the new user interface for SL1, you can download the "ServiceNow: BasePack SL1 Dashboards" PowerPack to add this dashboard to the Dashboards page.
The ServiceNow Open Incidents system dashboard displays the following information:
- Open incidents by state
- Open incidents by priority
- Unassigned incidents
- High priority incidents
- Critical priority incidents
- Assigned incidents
- Active incidents
- Resolved incidents
- Incidents unassigned or assigned by percentage
- Incidents source by percentage
- Total open incidents