Monitoring Cisco Tandberg MXP Series Endpoints

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The following sections describe how to configure Cisco Tandberg MXP Series endpoints for monitoring by SL1 using the Cisco: Video Endpoint PowerPack:

Configuring Cisco Tandberg MXP Series Endpoints for Monitoring by SL1

SL1 uses two protocols for monitoring Cisco Tandberg MXP Series Endpoints: SNMP and HTTP. By default, Cisco Tandberg MXP Series Endpoints respond to both SNMP and HTTP requests using the following credentials:

  • For SNMP requests, Cisco Tandberg MXP Series Endpoints accept the public community string; you can use the SNMP Public V2 credential that is included by default in SL1 to monitor Cisco Tandberg MXP Series Endpoints that use the default configuration.
  • For HTTP requests, Cisco Tandberg MXP Series Endpoints do not use a username for authentication and accept the password "TANDBERG" by default. From the Control Panel on a Cisco Tandberg MXP Series Endpoint, you can change this password by entering a value in the IP Access Password field in the Security menu.

This section will describe how to:

  • Configure a new SNMP community string for a Cisco Tandberg MXP Series Endpoint.
  • Configure a Cisco Tandberg MXP Series Endpoint to send SNMP Traps to SL1.
  • Configure a new IP Access Password for HTTP requests.

This section describes how to perform these tasks remotely from the web interface on a Cisco Tandberg MXP Series Endpoint. To perform these tasks, you must know the current IP Access Password for the device.

These instructions assume that the Cisco Tandberg MXP Series Endpoint has been assigned an IP address and is visible to a Data Collector on the network.

To configure the SNMP settings on a Cisco Tandberg MXP Series Endpoint, perform the following steps:

  • In a browser window, go to the IP address of the Cisco Tandberg MXP Series Endpoint.
  • You will be prompted for a username and password. Cisco Tandberg MXP Series Endpoints do not use a username for authentication. In the Password field, type the IP Access Password for this device. The default IP Access Password is "TANDBERG".
  • Click the OK button. The Tandberg Overview page appears:
  • Click the System Configuration tab, and then click SNMP from the set of sub-tabs that appear. The SNMP Configuration page appears:
  • Supply values in the following fields:
    • Mode. Select On from the drop-down list.
    • Community Name. Type the new SNMP community string for this device. When you configure an SNMP credential for this Cisco Tandberg MXP Series Endpoint in SL1, you will type this community string in the SNMP Community (Read-Only) field.
    • System Contact. Optionally, type the contact information for the administrator of this device.
    • System Location. Optionally, type the location of this device.
    • Host IP Address[1]. Type the IP address of the Message Collector or Data Collector that will collect SNMP trap messages from the device. If the device is already configured to send SNMP traps to another IP address and you want to retain those settings, you can type the IP address of the Message Collector or Data Collector in the Host IP Address[2] or Host IP Address[3] field.
  • Click the Save button to save the new SNMP settings.

If you want to change the password that SL1 will use to perform HTTP requests on this device, perform the following steps:

  • Click the Endpoint Configuration tab, then click Security from the set of sub-tabs that appear. The Security Configuration page appears:
  • Type the new password in the New IP Administrator Password field.

    • Because Cisco Tandberg MXP Series Endpoints do not use usernames for authentication, entering a new value in this field will change the password for all administrators of this device.

  • Click the Save button.

Creating an SNMP Credential

To monitor Cisco Tandberg MXP Series Endpoints in SL1, you will need to create an SNMP Credential for each Endpoint.

To create an SNMP Credential for a Cisco Tandberg MXP Series Endpoint, perform the following steps in SL1:

  • Go to the Credential Management page (System > Manage > Credentials).
  • Click Actions, and then select Create SNMP Credential. The Credential Editor page appears.
  • Supply values in the following fields:
    • Profile Name. Type a name for the credential.
    • SNMP Version. Select SNMP V2.
    • SNMP Community (Read-Only). Type the SNMP community string you configured on the Cisco Tandberg MXP Series Endpoint.

    You can optionally change the values in the Timeout(ms) and Retries fields.

  • Click Save.
  • When you configure a discovery session that includes the IP address of the Cisco Tandberg MXP Series Endpoint, select the SNMP credential you created in the SNMP Credentials field. For more information about discovery in SL1, see the section on Running a Discovery Session.

Configuring SOAP/XML Credentials

To use the Dynamic Applications in the Cisco: Video Endpoint PowerPack, you must configure three SOAP/XML credentials for your Cisco Tandberg MXP Series Endpoint. The three credentials are:

  • Tandberg Endpoint - Configuration
  • Tandberg Endpoint - History
  • Tandberg Endpoint - Status

These credentials enable SL1 to collect configuration and performance data along with call detail records using unique combinations of URL, username, and password.

If you have multiple Cisco Tandberg MXP Series Endpoints, you will need one set of credentials for each unique password. For example, if you have configured three Cisco Tandberg MXP Series Endpoints with the same password, you need only one set of credentials.

The Cisco: Video Endpoint PowerPack includes a template for each SOAP/XML credential that you can edit for use with your Cisco Tandberg devices.

Modifying the Credential Templates

To modify the templates, perform the following steps:

  1. Go to the Credential Management page (System > Manage > Credentials).

  1. Click the wrench icon () for the "Tandberg Endpoint - Configuration" credential. The Credential Editor modal window appears.

  1. In the Profile Name field, type a new name for the credential.
  2. In the HTTP Auth User field, type "admin".
  3. In the HTTP Auth Password field, type the password you configured on the Cisco Tandberg MXP Endpoint.
  4. Click the Save As button.
  5. Repeat steps 2 - 6 for the "Tandberg Endpoint - History" and "Tandberg Endpoint - Status" credentials.

Dynamic Applications for Cisco Tandberg MXP Series Endpoints

The Cisco: Video Endpoint PowerPack contains eight Dynamic Applications that can be used to monitor Cisco Tandberg MXP Series Endpoints. Some of the Dynamic Applications for Cisco Tandberg MXP Series Endpoints use the caching feature:

  • Two Dynamic Applications are used only to collect and cache data from Cisco Tandberg MXP Series Endpoints.
  • Five Dynamic Applications use the cached data. For these five Dynamic Applications to display data, the Dynamic Applications that collect and cache data must be aligned to the same device.
  • One Dynamic Application for Cisco Tandberg MXP Series Endpoints does not use the caching feature.

The Dynamic Applications in the Cisco: Video Endpoint PowerPack include discovery objects. If you discover your Cisco Tandberg MXP Series Endpoint as an SNMP device and include all the SOAP/XML credentials you configured for your Cisco Tandberg MXP Series Endpoint in the Other Credentials field in the Discovery Session Editor, SL1 will automatically align the Dynamic Applications from the Cisco: Video Endpoint PowerPack to your Cisco Tandberg MXP Series Endpoint. However, the Dynamic Applications in the Cisco: Video Endpoint PowerPack might take a significant amount of time to align with Cisco Tandberg devices during discovery. If you are discovering multiple Cisco Tandberg Endpoints or your Cisco Tandberg Endpoints take several seconds to respond to HTTP requests, ScienceLogic recommends that you do not include SOAP/XML credentials in the discovery session.

If you do not include SOAP/XML credentials in the discovery session for your Cisco Tandberg MXP Series endpoints, you can manually align the Tandberg Dynamic Applications using a device template. To create a device template for a Cisco Tandberg MXP Series Endpoint, perform the following steps:

  • Go to the Configuration Templates page (Registry > Devices > Templates).
  • Click the Create button. The Device Template Editor page appears.
  • Type a name for your device template in the Template Name field.
  • Type the Dyn Apps tab.
  • For each Dynamic Application listed in the table below:
    • Click Add New Dynamic App Sub-Template.
    • Select the Dynamic Application in the Dynamic Application field.
    • Click the Credentials field, then select the credential listed for the Dynamic Application in the table below.
  • Click the Save button.

If your discovery session includes IP addresses for only Cisco Tandberg MXP Series endpoints, you can apply the device template to all devices discovered by that discovery session. To apply a device template to all devices discovered by a discovery session, select the device template in the Apply Device Template field in the Discovery Session Editor.

If your discovery session includes IP addresses for other types of devices in addition to Cisco Tandberg MXP Series endpoints, you can apply the device template to your Cisco Tandberg MXP Series endpoints after discovery in the Device Manager page. To do this:

  • Go to the Device Manager page (Devices > Classic Devices, or Registry > Devices > Device Manager in the classic SL1 user interface).
  • Select the checkbox for each Cisco Tandberg MXP Series endpoint.
  • In the Select Action drop-down list, select Modify By Template and then click the Go button. The Bulk Device Configuration modal page appears.
  • Select the device template in the Template field.
  • Click the Apply button.
  • In the confirmation page that appears, click the Confirm button.

The following table lists the Dynamic Applications for Cisco Tandberg MXP Series Endpoints, the dependencies between the caching and cache consuming Dynamic Applications, and the credential that must be aligned with each Dynamic Application:

Dynamic Application Credential Caching Type Dependencies
Cisco: Active Call (Tandberg MXP) N/A Consumes Cache Cisco: Status Cache (Tandberg MXP)
Cisco: Audio/Video (Tandberg MXP) N/A Consumes Cache Cisco: Status Cache (Tandberg MXP)
Cisco: Call Detail Records (Tandberg MXP) Tandberg Endpoint - History No Caching N/A
Cisco: Call Quality Statistics (Tandberg MXP) N/A Consumes Cache Cisco: Status Cache (Tandberg MXP)
Cisco: Configuration (Tandberg MXP) N/A Consumes Cache Cisco: Status Cache (Tandberg MXP) and Cisco: Configuration Cache (Tandberg MXP)
Cisco: Configuration Cache (Tandberg MXP) Tandberg Endpoint - Configuration Populates Cache N/A
Cisco: Device Discovery (Tanberg MXP) N/A Consumes Caches Cisco: Configuration Cache (Tanberg MXP Series)
Cisco: Remote Management (Tandberg MXP) N/A Consumes Cache Cisco: Status Cache (Tandberg MXP) and Cisco: Configuration Cache (Tandberg MXP)
Cisco: Status Cache (Tandberg MXP) Tandberg Endpoint - Status Populates Cache N/A

When SL1 runs the "Cisco: Device Discovery (Tanberg MXP Series)" Dynamic Application, the Dynamic Application triggers a Run Book Action that aligns the appropriate Cisco Tanberg MXP Series Device Classes to your devices.