Monitoring Polycom HDX and VSX Series Endpoints

Download this manual as a PDF file

The following sections describe how to configure Polycom HDX and VSX Series endpointss for monitoring by SL1 using the Polycom Endpoint PowerPack:

Configuring Polycom Endpoints for Monitoring by SL1

SL1 uses two protocols for monitoring Polycom Endpoints: SNMP and HTTP. Polycom Endpoints respond to HTTP requests that use the "admin" username and the room password that was configured using the initial Setup Wizard on the device. The default room password for the "admin" user is the 14-digit serial number of the system.

This section will describe how to:

  • Configure a new room password the "admin" user.
  • Configure SNMP on a Polycom Endpoint.

This section describes how to perform these tasks remotely from the web interface on a Polycom Endpoint. To perform these tasks, you must know the current room password for the "admin" user on the device.

These instructions assume that the Polycom Endpoint has been assigned an IP address and is visible to a Data Collector on the network.

To log in to the web interface on a Polycom Endpoint, perform the following steps:

  1. In a browser window, go to the IP address of the Polycom Series Endpoint. The Polycom Welcome page appears:

  1. Click Admin Settings on the top navigation bar. You will be prompted for a username and password. In the username field, enter "admin". In the password field, enter the room password for the admin user. The default room password for the "admin" user is the 14-digit serial number of the system. Click the OK button.

If you want to change the password that SL1 will use to perform HTTP requests on this device, perform the following steps:

Entering a new password will change the password for all administrators of this device that use the "admin" user.

  1. In the left navigation bar, click General Settings > Security > Security Settings. The Security page appears:

  1. Select the Change Password - Room checkbox.

  1. Supply values in the following fields:
  • Current Password. Type the current room password for the "admin" user.

  • New Password. Type the new password for the "admin" user.
  • Confirm Password. Re-type the new password for the "admin" user.
  1. Click the Update button.

To configure the SNMP settings on a Polycom HDX or VSX Series Endpoint, perform the following steps:

The device will automatically restart after you perform these steps.

  1. In the left navigation bar, click Global Services > SNMP. The SNMP page appears:

  1. Supply values in the following fields:
  • Enable SNMP. Ensure that this checkbox is selected.

  • Trap Version. Select v2c in this field.
  • Read-Only Community. Type the new SNMP community string for this device. When you configure an SNMP credential for this Polycom Endpoint in SL1, you will enter this community string in the SNMP Community (Read-Only) field.
  • Contact Name. Optionally, type the contact information for the administrator of this device.
  • Location Name. Optionally, type the location of this device.
  • System Description. Type a description of this device
  • Console IP Address. Type the IP address of the Message Collection Unit or Data Collection Unit that will collect SNMP trap messages from the device.
  1. Click the Update button to save the new SNMP settings. The device will automatically restart.

Creating an SNMP Credential

To monitor Polycom Endpoints in SL1, you will need to create an SNMP Credential for each Endpoint.

To create an SNMP Credential for a Polycom Endpoint, perform the following steps in SL1:

  1. Go to the Credential Management page (System > Manage > Credentials).

  1. Click the Create button, and then select SNMP Credential. The Credential Editor page appears.

  1. Supply values in the following fields:
  • Profile Name. Type a name for the credential.
  • SNMP Version. Select SNMP V2.
  • SNMP Community (Read-Only). Type the SNMP Read-Only community string you configured on the Polycom Endpoint.

You can optionally change the values in the Timeout (ms) and Retries fields.

  1. Click the Save button.
  2. When you configure a discovery session that includes the IP address of the Polycom Endpoint, select the SNMP credential you created in the SNMP Credentials field. For more information about discovery, see the section on Running a Discovery Session.

Configuring SOAP/XML Credentials

To use the Dynamic Applications in the Polycom Endpoint PowerPack, you must configure five SOAP/XML credentials for your Polycom device. The five credentials are:

  • Polycom - Advanced
  • Polycom - Interface
  • Polycom - Network
  • Polycom - System
  • Polycom CDR

These credentials enable SL1 to monitor and collect call detail records for Polycom Endpoints using unique combinations of URL, username, and password.

If you have multiple Polycom Endpoints, you will need one set of credentials for each unique room password for the "admin" user. For example, if you have configured three Polycom Endpoints with the same room password for the "admin" user, you need only one set of credentials.

To modify the templates, perform the following steps:

  1. Go to the Credential Management page (System > Manage > Credentials).

  1. Click the wrench icon () for the "Polycom - Advanced" credential. The Credential Editor modal window appears:

  1. In the Profile Name field, type a new name for the credential.
  2. In the HTTP Auth Password field, type the room password you configured for the "admin" user on the Polycom Endpoint.
  3. Click the Save As button.

  1. Repeat steps 2 - 5 for the following credentials:
  • Polycom - CDR

  • Polycom - Interface
  • Polycom - Network
  • Polycom - System

Dynamic Applications for Polycom Endpoints

The Polycom Endpoint PowerPack contains 13 Dynamic Applications that can be used to monitor Polycom Endpoints and Group Series (GS) devices. Some of the Dynamic Applications for Polycom Endpoints use the caching feature:

  • Four Dynamic Applications are used only to collect and cache data from Polycom Endpoints.
  • Three Dynamic Applications use the cached data. For these Dynamic Applications to display data, the Dynamic Applications that collect and cache data must be aligned to the same device.

Six Dynamic Applications for Polycom Endpoints and GS devices do not use the caching feature.

The Dynamic Applications in the Polycom Endpoint PowerPack include discovery objects. If you discover your Polycom Endpoint as an SNMP device and include all the SOAP/XML credentials you configured for your Polycom Endpoint in the Other Credentials field in the Discovery Session Editor page, SL1 will automatically align the Dynamic Applications from the Polycom Endpoint PowerPack to your Polycom Endpoint. However, the Dynamic Applications in the Polycom Endpoint PowerPack might take a significant amount of time to align with Polycom devices during discovery. If you are discovering multiple Polycom Endpoints or your Polycom Endpoints take several seconds to respond to HTTP requests, ScienceLogic recommends that you do not include SOAP/XML credentials in the discovery session.

If you do not include SOAP/XML credentials in the discovery session for your Polycom endpoints, you can manually align the Polycom Dynamic Applications using a device template. To create a device template for a Polycom Endpoint, perform the following steps:

  1. Go to the Configuration Templates page (Registry > Devices > Templates).
  2. Click the Create button. The Template Editor page appears.
  3. Type a name for your device template in the Template Name field.
  4. Click the Dyn Apps tab.

  1. For each Dynamic Application listed in the table below:
  • Select Add New Dynamic App Sub-Template.
  • Select the Dynamic Application in the Dynamic Application field.
  • Click the Credentials field, then select the credential listed for the Dynamic Application in the table below.

  1. Click the Save button.

If your discovery session includes IP addresses for only Polycom Endpoints, you can apply the device template to all devices discovered by that discovery session. To apply a device template to all devices discovered by a discovery session, select the device template in the Apply Device Template field in the Discovery Session Editor page.

If your discovery session includes IP addresses for other types of devices in addition to Polycom Endpoints, you can apply the device template to your Polycom Endpoints after discovery in the Device Manager page. To do this:

  1. Go to the Device Manager page (Registry > Devices > Device Manager).
  2. Select the checkbox for each Polycom Endpoint.
  3. In the Select Action drop-down list, select Modify By Template and then click the Go button. The Bulk Device Configuration modal page appears.
  4. Select the device template in the Template field.
  5. Click the Apply button.
  6. In the confirmation page that appears, click the Confirm button.

The following table lists the Dynamic Applications in the Polycom Endpoint PowerPack, the dependencies between the caching and cache consuming Dynamic Applications, and the credential that must be aligned with each Dynamic Application:

Dynamic Application Credential Caching Type Dependencies
Polycom: Active Call N/A Consumes Cache Polycom: Cache Network
Polycom: Cache Advanced Polycom - Advanced Populates Cache N/A
Polycom: Cache Interface Polycom - Interface Populates Cache N/A
Polycom: Cache Network Polycom - Network Populates Cache N/A
Polycom: Cache System Polycom - System Populates Cache N/A
Polycom: Call Detail Records Polycom CDR No Caching N/A
Polycom: Call Quality Statistics N/A Consumes Cache Polycom: Cache Network and Polycom: Cache Advanced
Polycom: Configuration N/A Consumes Cache Polycom: Cache System and Polycom: Cache Interface
Polycom: SNMP Configuration SNMP Credential for Device No Caching N/A
Polycom GS: Active Call SNMP Credential for Device No Caching N/A
Polycom GS: Asset and Network Service SNMP Credential for Device No Caching N/A
Polycom GS: Call Quality SNMP Credential for Device No Caching N/A
Polycom GS: Status SNMP Credential for Device No Caching N/A