Salesforce Service Cloud: Synchronization Policies PowerPack Release Notes, version 100

Version 100 of the "Salesforce Service Cloud: Synchronization Policies" PowerPack is the initial version of the PowerPack. This PowerPack introduces an example credential, six run book automation policies, and six run book action policies.

Before You Install

Ensure that you are running version 11.2.0 or later of SL1 before installing "Salesforce Service Cloud: Synchronization Policies" PowerPack version 100.

For details on upgrading SL1, see the relevant SL1 Platform Release Notes.

Installation Process

If you are currently using the Dynamic Applications in this PowerPack to monitor devices, collection errors might occur for one or two polling cycles during the installation of a new version. To prevent collection errors during an upgrade, you can optionally disable collection for monitored devices before performing the following steps and re-enable collection after the upgrade.

To install this PowerPack:

  1. Search for and download the PowerPack from the PowerPacks page (Product Downloads > PowerPacks & SyncPacks) at the ScienceLogic Support Site.
  2. In SL1, go to the PowerPacks page (System > Manage > PowerPacks).
  3. Click the Actions menu and choose Import PowerPack. The Import PowerPack modal appears.
  4. Click Browse and navigate to the PowerPack file from step 1.
  5. Select the PowerPack file and click Import. The PowerPack Installer modal displays a list of the PowerPack contents.
  6. Click Install. The PowerPack is added to the PowerPack Manager page.

Features

This release includes the following features:

  • An example SOAP/XML credential that you can use as a template to send information to PowerFlow.
  • Six automation policies that you can configure to update Salesforce when a user responds to cases or incidents in SL1:
    • Salesforce Service Cloud: Acknowledge Case
    • Salesforce Service Cloud: Acknowledge Incident
    • Salesforce Service Cloud: Resolve Case
    • Salesforce Service Cloud: Resolve Incident
    • Salesforce Service Cloud: Trigger Case
    • Salesforce Service Cloud: Trigger Incident
  • Six action policies that integrate with Salesforce to automatically update SL1 events and Salesforce cases or incidents:
    • Salesforce Service Cloud: Acknowledge Case
    • Salesforce Service Cloud: Acknowledge Incident
    • Salesforce Service Cloud: Resolve Case
    • Salesforce Service Cloud: Resolve Incident
    • Salesforce Service Cloud: Trigger Case
    • Salesforce Service Cloud: Trigger Incident

Known Issues

This release has no known issues.