Cisco: Contact Center Enterprise PowerPack Release Notes, version 102

Version 102 of the Cisco: Contact Center Enterprise PowerPack includes security updates and updates to Dynamic Applications.

  • Minimum Required SL1 Version: 10.2.0

Before You Install or Upgrade

Ensure that you are running version 10.2.0 or later of SL1 before installing " Cisco: Contact Center Enterprise" PowerPack version 102.

For details on upgrading SL1, see the relevant SL1 Platform Release Notes.

Installing or Upgrading the PowerPack

To install this PowerPack:

  1. Search for and download the PowerPack from the PowerPacks page (Product Downloads > PowerPacks & SyncPacks) at the ScienceLogic Support Site.
  2. In SL1, go to the PowerPacks page (System > Manage > PowerPacks).
  3. Click the Actions menu and choose Import PowerPack. The Import PowerPack modal appears.
  4. Click Browse and navigate to the PowerPack file from step 1.
  5. Select the PowerPack file and click Import. The PowerPack Installer modal displays a list of the PowerPack contents.
  6. Click Install. The PowerPack is added to the PowerPack Manager page.

By default, installing a new version of a PowerPack will overwrite all content in that PowerPack that has already been installed on the target system. You can use the Enable Selective PowerPack Field Protection setting in the Behavior Settings page (System > Settings > Behavior) to prevent the new version of the PowerPack from overwriting local changes for some commonly customized fields.

If you are currently using the Dynamic Applications in this PowerPack to monitor devices, collection errors might occur for one or two polling cycles during the installation of a new version. To prevent collection errors during an upgrade, you can optionally disable collection for monitored devices before performing the following steps and re-enable collection after the upgrade.

For more information about using the PowerPack, see the Monitoring Cisco: Contact Center Enterprise manual.

Features

This release includes the following features:

  • Dynamic Applications to discover and monitor Cisco Unified Contact Center Enterprise (UCCE) devices

  • Device classes for each type of UCCE device that SL1 monitors
  • Event policies and corresponding alerts that are triggered when UCCE devices meet certain status criteria
  • A sample credential you can use as a template to create your own credentials to monitor UCCE devices

Enhancements and Issues Addressed

The following enhancements and addressed issues are included in version 102 of the " Cisco: Contact Center Enterprise" PowerPack:

  • The "Cisco: CVP Licensing Statistics" Dynamic Application was updated to add a new "Discovery" collection object that will indicate whether the call server "SIP1" is present.
  • All Dynamic Applications in the PowerPack were updated to have the Collector Affinity field set to Root device collector.
  • Snippet logging was updated in the "Cisco: CUIC Finesse Service Status" Dynamic Application to ensure that usernames, passwords, API keys, or authorization tokens are hidden.

Known Issues and Limitations

This release has no known issues.