Cisco: UC Ancillary PowerPack Release Notes, version 101

Version 101 of the Cisco: UC Ancillary PowerPack adds support for Cisco Unified Border Element (CUBE) Service Provider Edition and addresses multiple issues related to CUBE Enterprise Edition and Voice Gateways.

  • Minimum Required SL1 Version: 8.4.2

Before You Install or Upgrade

Ensure that you are running version 8.4.2 or later of SL1 before installing "Cisco: UC Ancillary" PowerPack version 101.

For details on upgrading SL1, see the relevant SL1 Platform Release Notes.

Installation or Upgrade Process

To install version 101 of the Cisco: UC Ancillary PowerPack, perform the following steps:

By default, installing a new version of a PowerPack will overwrite all content in that PowerPack that has already been installed on the target system. You can use the Enable Selective PowerPack Field Protection setting in the Behavior Settings page (System > Settings > Behavior) to prevent the new version of the PowerPack from overwriting local changes for some commonly customized fields.

If you are currently using the Dynamic Applications in this PowerPack to monitor devices, collection errors might occur for one or two polling cycles during the installation of a new version. To prevent collection errors during an upgrade, you can optionally disable collection for monitored devices before performing the following steps and re-enable collection after the upgrade.

To install this PowerPack:

  1. Familiarize yourself with the Known Issues for this release.
  2. See the Before You Install or Upgrade section. If you have not done so already, upgrade your system to the 8.4.2 or later release.
  3. Download the "Cisco: UC Ancillary" version 101PowerPack from the Support Site to a local computer.
  4. Go to the PowerPack Manager page (System > Manage > PowerPacks). Click the Actions menu and choose Import PowerPack. When prompted, import "Cisco: UC Ancillary" version 101.
  5. Click the Install button. For details on installing PowerPacks, see the chapter on Installing a PowerPack in the PowerPacks manual.

See the manual Monitoring Cisco Unified Communications Ancillary Devices for instructions on using the new PowerPack.

NOTE: If you are running a version of SL1 that is prior to the upcoming version 8.7.0, you must import and then compile the following MIB files in SL1, in the following order: CISCO-SESS-BORDER-CTRLR-CALL-STATS-MIB, then CISCO-SESS-BORDER-CTRLR-EVENT-MIB.

Features

This release includes the following features:

  • An example credential you can use as a template to create SSH/Key credentials to connect to the devices you want to monitor
  • Dynamic Applications to discover, model, and monitor performance metrics and/or collect configuration data for ancillary UC devices
  • Device Classes for each of the ancillary UC devices that SL1 monitors
  • Event Policies that are triggered when ancillary UC devices meet certain status criteria
  • A device dashboard that displays host resource and interface information about ancillary UC devices

Enhancements and Issues Addressed

The following enhancements and addressed issues are included this release of the "Cisco: UC Ancillary" PowerPack:

  • The following Dynamic Applications were created to monitor Cisco Unified Border Element (CUBE) devices:
  • Cisco: CUBE Discovery for CUBE-SP
  • Cisco: CUBE-SP Call Stats
  • Cisco: CUBE-SP Periodic Stats
  • Cisco: CUBE-SP SIP Periodic Stats
  • To support Cisco CUBE Service Provider Edition, new event traps for each ScienceLogic severity were created for the following notifications:
  • Cisco: CUBE-SP CSB Adjacency Status
  • Cisco: CUBE-SP CSB Diameter Connection Status
  • Cisco: CUBE-SP CSB Dynamic Black List
  • Cisco: CUBE-SP CSB H248 Controller Status
  • Cisco: CUBE-SP CSB QOS Local Jitter
  • Cisco: CUBE-SP CSB QOS Moscqe
  • Cisco: CUBE-SP CSB QOS Percent Packets Dropped
  • Cisco: CUBE-SP CSB QOS Percent Packets Lost
  • Cisco: CUBE-SP CSB QOS Remote Jitter
  • Cisco: CUBE-SP CSB QOS Round Trip Delay
  • Cisco: CUBE-SP CSB QOS Unanswered Call Ratio
  • Cisco: CUBE-SP CSB Radius Connection Status
  • Cisco: CUBE-SP CSB Service Level Agreement Violation
  • Cisco: CUBE-SP CSB Service State
  • Cisco: CUBE-SP CSB Source Alert
  • Cisco: CUBE-SP CSB System Congestion Alarm
  • The following updates were made to the PowerPack's Device Classes:
  • Added support for Cisco Unified Border Element Service Provider Edition (CUBE-SP) devices.
  • Removed support for Emergency Responder devices, which are now handled by the Cisco: UC VOS Applications PowerPack.
  • Addressed an issue where the "Cisco: CUBE Trunk Stats" Dynamic Application failed to complete on time.
  • Addressed an issue where the "Cisco: Active Voice Call Legs Performance" and "Cisco: Dial Peer Voice Summary " Dynamic Applications failed to collect data and timed out.
  • Updated the "Cisco: Dial Peer Voice Summary" and "Cisco: Active Voice Call Legs Performance" Dynamic Applications to generate a connection failure device log only if the last failed attempt actually results in data collection failure. These Dynamic Applications were updated to reduce the number of redundant log entries.

Known Issues

The following known issues affect version 101 of the Cisco: UC Ancillary PowerPack:

  • Some of the Dynamic Applications in the PowerPack will not work properly if a monitored router includes the word "Password" in its login banner, because the SSH library thinks the password was not accepted and the router is asking for the password again.
  • If you are running a version of SL1 that is prior to the upcoming version 8.7.0, the new event traps in this version of the PowerPack require that you disable the following existing traps:
  • Cisco: TP: SBC Adjacency Status Trap
  • Cisco: TP: SBC Adjacency Status Attached
  • Cisco: TP: SBC Adjacency Status Detached
  • Cisco: TP: SBC Dynamic Black List Event
  • Cisco: TP: SBC Radius Connection Status
  • Cisco: TP: SBC SLA Violation
  • Cisco: TP: SBC Service State Event
  • Cisco: TP: SBC Source Alert Event
  • Cisco: TP: SBC System Congestion Event