AWS Incident Manager SyncPack Release Notes, version 1.0.0

Version 1.0.0 of the "AWS Incident Manager" SyncPack provides a bidirectional integration between SL1 events and Amazon Web Services (AWS) incidents.

This SyncPack uses the "AWS Incident Manager Automation" PowerPack.

Features Included in this Release

The following applications are included in this SyncPack:

  • Bulk Resolve SL1 Events From AWS. This application collects resolution state data from AWS and resolves corresponding SL1 events.

  • Create Timeline Event In AWS Incident Manager. This application collects acknowledged event data from SL1 and creates a timeline event in AWS.

  • Resolve AWS Incident. This application resolves an AWS incident that was resolved by a corresponding SL1 event.
  • Send SL1 Event to AWS Incident Manager. This application collects event details from SL1 and creates an incident in AWS.

The following configuration object is included in the SyncPack:

  • AWS Incidents Base Config. This configuration object can be used as a template after the SyncPack is installed on the PowerFlow system. The configuration object includes the following:
    • Details for connecting to the SL1, including the hostname, username, and password.
    • Details for connecting to AWS, including the region name, access key ID, secret access key ID, and service.
    • Details for event and incident response including templates, maps, time, external URL population, and response plans.

The following steps are included in this SyncPack:

  • CreateSL1Payload
  • Create Timeline Event In AWS Incident Manager
  • Get Event Details From SL1 Start AWS Incident
  • Get Resolved Incidents And Pass To SL1
  • PostUpdateToSL1
  • Resolve Incident In AWS Incident Manager

To view the latest manuals for the SL1 PowerFlow Platform, see the SL1 PowerFlow page. To view the latest release notes for PowerFlow, see SL1 PowerFlow Release Notes.

System Requirements

This release of the of the "AWS Incident Manager" SyncPack requires:

  • SL1 PowerFlow platform version 2.4.0 or later.
  • SL1 version 11.2.0 or later. For details on upgrading SL1, see the relevant SL1 Platform Release Notes.
  • "AWS Base" SyncPack version 1.0.0 or later.
  • "AWS Incident Manager Automation" PowerPack version 100 or later.

The following table lists the port access required by the PowerFlow platform and this SyncPack:

Source IP PowerFlow Destination PowerFlow Source Port Destination Port Requirement
PowerFlow SL1 API Any TCP 443 SL1 API Access
PowerFlow AWS API Any TCP 443 AWS API Access

Installing the SyncPack

A SyncPack file has the .whl file extension type. You can download the SyncPack file from the ScienceLogic Support site.

To locate and download the SyncPack:

  1. Go to the ScienceLogic Support site at https://support.sciencelogic.com/s/.
  2. Click the Product Downloads tab and select PowerPacks & SyncPacks.
  3. In the Search field, type the name of this SyncPack and select it from the search results. The Release Version page appears.
  4. On the Files tab, click the down arrow next to the SyncPack version that you want to install, and select Show File Details. The Release File Details page appears.
  5. Click the Download File button to download the SyncPack.

After you download a SyncPack, you can import it to the PowerFlow platform using the PowerFlow user interface.

To import a SyncPack in the PowerFlow user interface:

  1. On the SyncPacks page, click Import SyncPack. The Import SyncPack page appears.
  2. Click Browse and select the .whl file for the SyncPack you want to install. You can also drag and drop a .whl file to the Import SyncPack page.
  3. Click Import. PowerFlow registers and uploads the SyncPack. The SyncPack is added to the SyncPacks page.

You cannot edit the content package in a SyncPack published by ScienceLogic. You must make a copy of a ScienceLogic SyncPack and save your changes to the new SyncPack to prevent overwriting any information in the original SyncPack when upgrading.

To activate and install a SyncPack in the PowerFlow user interface:

  1. On the SyncPacks page, click the Actions button () for the SyncPack you want to install and select Activate & Install. The Activate & Install SyncPack modal appears.

    If you try to activate and install a SyncPack that is already activated and installed, you can choose to "force" installation across all the nodes in the PowerFlow system.

    If you do not see the PowerPack that you want to install, click the Filter icon () on the SyncPacks page and select Toggle Inactive SyncPacks to see a list of the imported PowerPacks.

  1. Click Yes to confirm the activation and installation. When the SyncPack is activated, the SyncPacks page displays a green check mark icon for that SyncPack. If the activation or installation failed, then a red exclamation mark icon appears.

  2. For more information about the activation and installation process, click the check mark icon or the exclamation mark icon in the Activated column for that SyncPack. For a successful installation, the "Activate & Install SyncPack" PowerFlow application appears, and you can view the Step Log for the steps. For a failed installation, the Error Logs window appears.
  3. If you have other versions of the same SyncPack on your PowerFlow system, you can click the Actions button () for that SyncPack and select Change active version to activate a different version other than the version that is currently running.