Microsoft Teams SyncPack, version 1.0.0

Version 1.0.0 of the "Microsoft Teams" SyncPack is the initial release of the SyncPack. This release contains a set of PowerFlow applications and other utilities that provide a bi-directional integration between SL1 events and Microsoft Teams.

This SyncPack uses the "Microsoft Teams Automation" PowerPack.

Features Included in this Release

The following features were included in this release of the SyncPack:

  • The following PowerFlow applications are included in the SyncPack:
    • Create Channel For Event
    • Create Channel Event Notification MS Teams
    • Major Event Notification To MS Teams
    • Outage Event Notification
    • Sync Event Status From Teams To SL1

  • The following steps are included in this SyncPack:
    • Call User on Teams
    • Create Teams Channel
    • Create SL1 Payload
    • Delete Event From SL1
    • Fetch Channel ID From Name
    • Fetch Microsoft Email
    • Fetch Teams User Input Data
    • Post Event Card To Teams
    • Post Event Details To Channel
    • Post Update to SL1
  • The "Sample Microsoft Teams Config" configuration object. You can use this configuration object as a template after the SyncPack is installed on the PowerFlow system.

To view the latest manuals for the SL1 PowerFlow Platform, see the SL1 PowerFlow page. To view the latest release notes for PowerFlow, see SL1 PowerFlow Release Notes.

Known Issues

The following known issue affects version 1.0.0 of the "Microsoft Teams" SyncPack:

  • Group calling is not supported inside a web browser.

System Requirements

This release of the SyncPack requires:

  • SL1 PowerFlow platform version 2.5.0 or later.
  • SL1 version 11.2.0 or later. For details on upgrading SL1, see the relevant SL1 Platform Release Notes.
  • "Microsoft Teams Automation" PowerPack version 100 or later.
  • "SL1 Notifications Base" SyncPack version 1.0.1 or later.
  • Administrator access to the SL1 Administration Portal and Microsoft Teams.

The following table lists the port access required by the PowerFlow platform and this SyncPack:

Source IP PowerFlow Destination PowerFlow Source Port Destination Port Requirement
PowerFlow SL1 API Any TCP 443 SL1 API Access
PowerFlow Microsoft Teams API Any TCP 443 Microsoft Teams Graph API Access

Installing the SyncPack

A SyncPack file has the .whl file extension type. You can download the SyncPack file from the ScienceLogic Support site.

To locate and download the SyncPack:

  1. Go to the ScienceLogic Support site at https://support.sciencelogic.com/s/.
  2. Click the Product Downloads tab and select PowerPacks & SyncPacks.
  3. In the Search field, type the name of this SyncPack and select it from the search results. The Release Version page appears.
  4. On the Files tab, click the down arrow next to the SyncPack version that you want to install, and select Show File Details. The Release File Details page appears.
  5. Click the Download File button to download the SyncPack.

After you download a SyncPack, you can import it to the PowerFlow platform using the PowerFlow user interface.

To import a SyncPack in the PowerFlow user interface:

  1. On the SyncPacks page, click Import SyncPack. The Import SyncPack page appears.
  2. Click Browse and select the .whl file for the SyncPack you want to install. You can also drag and drop a .whl file to the Import SyncPack page.
  3. Click Import. PowerFlow registers and uploads the SyncPack. The SyncPack is added to the SyncPacks page.

You cannot edit the content package in a SyncPack published by ScienceLogic. You must make a copy of a ScienceLogic SyncPack and save your changes to the new SyncPack to prevent overwriting any information in the original SyncPack when upgrading.

To activate and install a SyncPack in the PowerFlow user interface:

  1. On the SyncPacks page, click the Actions button () for the SyncPack you want to install and select Activate & Install. The Activate & Install SyncPack modal appears.

    If you try to activate and install a SyncPack that is already activated and installed, you can choose to "force" installation across all the nodes in the PowerFlow system.

    If you do not see the PowerPack that you want to install, click the Filter icon () on the SyncPacks page and select Toggle Inactive SyncPacks to see a list of the imported PowerPacks.

  1. Click Yes to confirm the activation and installation. When the SyncPack is activated, the SyncPacks page displays a green check mark icon for that SyncPack. If the activation or installation failed, then a red exclamation mark icon appears.

  2. For more information about the activation and installation process, click the check mark icon or the exclamation mark icon in the Activated column for that SyncPack. For a successful installation, the "Activate & Install SyncPack" PowerFlow application appears, and you can view the Step Log for the steps. For a failed installation, the Error Logs window appears.
  3. If you have other versions of the same SyncPack on your PowerFlow system, you can click the Actions button () for that SyncPack and select Change active version to activate a different version other than the version that is currently running.