Opsgenie SyncPack Release Notes, version 1.0.0

Version 1.0.0 of the "Opsgenie" SyncPack provides a bi-directional integration between SL1 events and Opsgenie alerts.

This SyncPack uses the "Opsgenie Incident Integration" PowerPack.

Features Included in this Release

This release includes the following features:

  • You can use the PowerFlow applications included in this SyncPack to create and update alerts and incidents in Opsgenie when an event is created, acknowledged, or resolved in SL1.
  • You can synchronize the acknowledgment and resolution states of Opsgenie alerts to the corresponding SL1 events.
  • You can configure the "Opsgenie: Trigger Alert" Run Book Automation to manually trigger the "Create Alert in Opsgenie from a received SL1 Event" PowerFlow application. This application creates an alert and an incident in Opsgenie when you click the Actions button in SL1 for an event.
  • This SyncPack uses the following Run Book Automations from the "Opsgenie Incident Integration" PowerPack:
    • Opsgenie: Trigger Alert
    • Opsgenie: Acknowledge Alert
    • Opsgenie: Resolve Alert
    • Opsgenie: Maintenance Alert
    • Opsgenie: Oncall trigger

The following applications are included in this SyncPack:

  • Bulk Clear SL1 Events
  • Create Opsgenie Maintenance
  • Pass Acknowledgment Alerts from Opsgenie to SL1
  • Get Oncall Details From Opsgenie and Send to SL1
  • Opsgenie Heartbeat
  • Pass Acknowledgment details from SL1 to Opsgenie
  • Close Opsgenie Alert
  • Save Accounts to Cache
  • Clear Alert in Opsgenie from a received SL1 Event

The following steps are included in this SyncPack:

  • Accounts Dictionary Mapping
  • Check Opsgenie Heartbeat
  • Close the Alert From RBA
  • Create Opsgenie Maintenance
  • Create Bulk SL1 Payload
  • Get Acknowledged Details From Opsgenie
  • Get Acked Alerts From Opsgenie
  • Get Acknowledgment From SL1
  • Get Resolved Incidents And Pass To SL1
  • Get Event Details from SL1 Create Opsgenie Alert
  • Check Opsgenie who is on call
  • Post Update To SL1

The following configuration object is included in the SyncPack:

  • Opsgenie Config

To view the latest manuals for the SL1 PowerFlow Platform, see the SL1 PowerFlow page. To view the latest release notes for PowerFlow, see SL1 PowerFlow Release Notes.

System Requirements

"Opsgenie" SyncPack version 1.0.0 requires:

  • SL1 PowerFlow platform version 2.4.0 or later.
  • SL1 version 11.2.0 or later. For details on upgrading SL1, see the relevant SL1 Platform Release Notes.
  • "Base Steps" SyncPack version: 1.3.2 or later
  • "Opsgenie Incident Integration" PowerPack version 100 or later.
  • "SL1 Notification Base" SyncPack version: 1.0.0 or later

The following table lists the port access required by the PowerFlow platform and this SyncPack:

Source IP PowerFlow Destination PowerFlow Source Port Destination Port Requirement
PowerFlow SL1 API Any TCP 443 SL1 API Access
PowerFlow SL1 Database Any TCP 7706 SL1 Database Access

Installing the SyncPack

A SyncPack file has the .whl file extension type. You can download the SyncPack file from the ScienceLogic Support site.

To locate and download the SyncPack:

  1. Go to the ScienceLogic Support site at https://support.sciencelogic.com/s/.
  2. Click the Product Downloads tab and select PowerPacks & SyncPacks.
  3. In the Search field, type the name of this SyncPack and select it from the search results. The Release Version page appears.
  4. On the Files tab, click the down arrow next to the SyncPack version that you want to install, and select Show File Details. The Release File Details page appears.
  5. Click the Download File button to download the SyncPack.

After you download a SyncPack, you can import it to the PowerFlow platform using the PowerFlow user interface.

To import a SyncPack in the PowerFlow user interface:

  1. On the SyncPacks page, click Import SyncPack. The Import SyncPack page appears.
  2. Click Browse and select the .whl file for the SyncPack you want to install. You can also drag and drop a .whl file to the Import SyncPack page.
  3. Click Import. PowerFlow registers and uploads the SyncPack. The SyncPack is added to the SyncPacks page.

You cannot edit the content package in a SyncPack published by ScienceLogic. You must make a copy of a ScienceLogic SyncPack and save your changes to the new SyncPack to prevent overwriting any information in the original SyncPack when upgrading.

To activate and install a SyncPack in the PowerFlow user interface:

  1. On the SyncPacks page, click the Actions button () for the SyncPack you want to install and select Activate & Install. The Activate & Install SyncPack modal appears.

    If you try to activate and install a SyncPack that is already activated and installed, you can choose to "force" installation across all the nodes in the PowerFlow system.

    If you do not see the PowerPack that you want to install, click the Filter icon () on the SyncPacks page and select Toggle Inactive SyncPacks to see a list of the imported PowerPacks.

  1. Click Yes to confirm the activation and installation. When the SyncPack is activated, the SyncPacks page displays a green check mark icon for that SyncPack. If the activation or installation failed, then a red exclamation mark icon appears.
  2. For more information about the activation and installation process, click the check mark icon or the exclamation mark icon in the Activated column for that SyncPack. For a successful installation, the "Activate & Install SyncPack" PowerFlow application appears, and you can view the Step Log for the steps. For a failed installation, the Error Logs window appears.
  3. If you have other versions of the same SyncPack on your PowerFlow system, you can click the Actions button () for that SyncPack and select Change active version to activate a different version other than the version that is currently running.