Version 1.1.1 of the "ServiceNow Service Catalog" SyncPack addresses an issue which prevented device maintenance schedules from being successfully deleted.
Issues Addressed in this Release
The following issue was addressed in this release of the SyncPack:
- Addressed an issue which prevented device maintenance schedules from being successfully deleted. (Case: 00566375)
Known Issues
This version of the SyncPack did not have any known issues.
System Requirements
The "ServiceNow Service Catalog" SyncPack requires:
- Skylar Automation (formerly PowerFlow) platform version 2.7.0 or later.
- "Base Steps" SyncPack version 1.5.6 or later.
- "ServiceNow Base" SyncPack version 3.8.2 or later.
- "Flow Control" SyncPack version 1.0.0 or later.
- Skylar One (formerly SL1) version 12.1.0 or later. To support SL1 Service Investigator 2.0 features, Skylar One 12.2.0 is required. For details on upgrading Skylar One, see the Skylar One Platform Release Notes.
- ServiceNow Tokyo or later with Web Services enabled. You will also need to install the ServiceNow Service Catalog Request Application to use this SyncPack.
- The "ScienceLogic SL1: Service Catalog Automation" certified application version 1.0.2. For more information, see Installing the "ScienceLogic SL1: Service Catalog Automation" Application in ServiceNow.
The following table lists the port access required by Skylar Automation for this SyncPack:
| Source IP | Skylar Automation Destination | Skylar Automation Source Port | Destination Port | Requirement |
| Skylar Automation | Skylar One API | Any | TCP 443 | Skylar One API Access |
| Skylar Automation | ServiceNow API | Any | TCP 443 | ServiceNow API Access |
In addition, you will need to add the following role to the ServiceNow Integration user to give the user access to the ServiceNow Service Catalog Request Application:
- x_sclo_sl1_catalog.sl1catalogaccess
If you need to create templates, add the following role to the ServiceNow Integration user:
- x_sclo_sl1_catalog.catalog_item_template
Prerequisites for the SyncPack
To install this SyncPack, you must have administrator access to both Skylar One and ServiceNow. Specifically, you will need:
- ScienceLogic administrator access to the Administration Portal
- ServiceNow administrator access
If you want to upload and install multiple ServiceNow SyncPacks at the same time, you should upload all of the SyncPacks first, and then install them to address any dependencies between the SyncPacks.
ScienceLogic highly recommends that you disable all firewall session-limiting policies. Firewalls will drop HTTPS requests, which results in data loss.
Installing the SyncPack
If you are upgrading to this version of the SyncPack from a previous version, make a note of any settings you made on the various applications in this SyncPack, as these settings are not retained when you upgrade.
A SyncPack file has the .whl file extension type. You can download the SyncPack file from the ScienceLogic Support site.
To locate and download the SyncPack:
- Go to the ScienceLogic Support site at https://support.sciencelogic.com/s/.
- Click the tab and select SyncPacks.
- In the Search field, type the name of this SyncPack and select it from the search results. The Release Version page appears.
- On the tab, click the down arrow next to the SyncPack version that you want to install, and select Show File Details. The Release File Details page appears.
- Click the button to download the SyncPack.
After you download a SyncPack, you can import it to the Skylar Automation (formerly PowerFlow) platform using the Skylar Automation user interface.
To import a SyncPack in the Skylar Automation user interface:
- On the SyncPacks page, click . The Import SyncPack page appears.
- Click and select the .whl file for the SyncPack you want to install. You can also drag and drop a .whl file to the Import SyncPack page.
- Click . Skylar Automation registers and uploads the SyncPack. The SyncPack is added to the SyncPacks page.
You cannot edit the content package in a SyncPack published by ScienceLogic. You must make a copy of a ScienceLogic SyncPack and save your changes to the new SyncPack to prevent overwriting any information in the original SyncPack when upgrading.
To activate and install a SyncPack in the Skylar Automation user interface:
- On the SyncPacks page, click the button (
) for the SyncPack you want to install and select Activate & Install. The Activate & Install SyncPack modal appears.If you try to activate and install a SyncPack that is already activated and installed, you can choose to "force" installation across all the nodes in the Skylar Automation system.
If you do not see the SyncPack that you want to install, click the Filter icon (
) on the SyncPacks page and select Toggle Inactive SyncPacks to see a list of the imported SyncPacks.
- Click to confirm the activation and installation. When the SyncPack is activated, the SyncPacks page displays a green check mark icon for that SyncPack. If the activation or installation failed, then a red exclamation mark icon appears.
- For more information about the activation and installation process, click the check mark icon or the exclamation mark icon in the Activated column for that SyncPack. For a successful installation, the "Activate & Install SyncPack" Skylar Automation application appears, and you can view the Step Log for the steps. For a failed installation, the Error Logs window appears.
- If you have other versions of the same SyncPack on your Skylar Automation system, you can click the button () for that SyncPack and select Change active version to activate a different version other than the version that is currently running.
Installing the "ScienceLogic SL1: Service Catalog Automation" Application in ServiceNow
You must install the "ScienceLogic SL1: Service Catalog Automation" application on the ServiceNow instance to enable this SyncPack. This application is also called the "certified" or "scoped" application.
Contents of the Application
This release of the "ServiceNow Service Catalog" SyncPack requires version 1.0.2 of the "ScienceLogic SL1: Service Catalog Automation" application. Version 1.0.2 includes the following updates:
- Included support for ServiceNow Tokyo.
- As the initial release of the certified application, enabled the initiation of a discovery session of SL1 devices from ServiceNow.
- Also enabled the ability to put devices into and out of maintenance in SL1.
Installing the Application
You must first request the "ScienceLogic SL1: Service Catalog Automation" application from the ServiceNow Store, and then you can install it.
You must have a ServiceNow HI Service Account to request this application and download it onto your ServiceNow instance.
To request and install the "ScienceLogic SL1: Service Catalog Automation" application:
- Go to the ServiceNow Store and search for "ScienceLogic SL1".
- Select the "ScienceLogic SL1: Service Catalog Automation" application. The detail page for the application appears.
- Click Get and log in with your HI credentials.
- After the request is approved, log in to ServiceNow as an administrator and navigate to Application Manager (System Applications > Applications).
- Click Downloads in the menu header or search for "ScienceLogic".
- Click the version drop-down for the "ScienceLogic SL1: Service Catalog Automation" application listing to make sure you are using the correct version of the application that is compatible with your version of this SyncPack.
- Click Install for the application. The installation is complete when the button changes to Installed.
-
In the filter navigator, search for "ScienceLogic" and locate the application in the navigation menu in the left pane.
You might need to log out of ServiceNow and log in again to see the updated left-hand navigation menu.