Slack SyncPack, version 1.0.0

Version 1.0.0 of the "Slack" SyncPack is the initial release of the SyncPack.

This release provides a bi-directional integration between SL1 and Slack using PowerFlow. The SyncPack creates or updates Slack channels with details from SL1 events, including updates like acknowledging and clearing events. You can also use this SyncPack to retrieve details about SL1 business services and events, and display them in a Slack channel.

This SyncPack uses the "Slack Automation" PowerPack.

Included Features

This release of the "Slack" SyncPack includes the following features:

  • Create Slack channel For SL1 Event. This application creates a channel in Slack based on the event severity configured in SL1 and will post the event to the created channel.
  • Notify SL1 Event to new Slack Channel. This application creates a notification in a Slack channel from an SL1 event.
  • Notify SL1 Event to existing Slack Channel. This application sends a notification to Slack of a "Major" event in SL1
  • Query SL1 Service and Device details. This application allows you to query SL1 for service and device details from the Slack channel that ships with the SyncPack.
  • Sync SL1 Event status from Slack. This application synchronizes an event update made in Slack with the event status in SL1.

The following configuration object is included in the SyncPack:

  • Sample Slack Config. This configuration object can be used as a template after the SyncPack is installed on the PowerFlow system.

The following steps are included in this SyncPack:

  • Create Slack Channel
  • Create SL1 Payload
  • Delete Event from SL1
  • Fetch Channel ID From Name
  • Fetch Slack Email
  • Invite Users To Channel
  • Post Event block To Slack
  • Post event details To Channel
  • Post Update To SL1
  • Process Slash Command
  • Receive Slack User Input Data
  • Slash Command Parse Args

To view the latest manuals for the SL1 PowerFlow Platform, see the SL1 PowerFlow page. To view the latest release notes for PowerFlow, see SL1 PowerFlow Release Notes.

System Requirements

This release of the "Slack" SyncPack requires:

  • SL1 PowerFlow platform version 2.7.0 or later.
  • SL1 version: 11.2.0 or later. For details on upgrading SL1, see the appropriate SL1 Platform Release Notes.
  • "Base Steps" SyncPack version 1.5.4 or later.
  • "Slack Automation" PowerPack version 100 or later.
  • "SL1 Notifications Base" SyncPack version 1.0.3 or later.

The following table lists the port access required by the PowerFlow platform and this SyncPack:

Source IP PowerFlow Destination PowerFlow Source Port Destination Port Requirement
PowerFlow SL1 API Any TCP 443 SL1 API Access
PowerFlow Slack API Any TCP 443 Slack API Access

Installing the SyncPack

A SyncPack file has the .whl file extension type. You can download the SyncPack file from the ScienceLogic Support site.

To locate and download the SyncPack:

  1. Go to the ScienceLogic Support site at https://support.sciencelogic.com/s/.
  2. Click the Product Downloads tab and select PowerPacks & SyncPacks.
  3. In the Search field, type the name of this SyncPack and select it from the search results. The Release Version page appears.
  4. On the Files tab, click the down arrow next to the SyncPack version that you want to install, and select Show File Details. The Release File Details page appears.
  5. Click the Download File button to download the SyncPack.

After you download a SyncPack, you can import it to the PowerFlow platform using the PowerFlow user interface.

To import a SyncPack in the PowerFlow user interface:

  1. On the SyncPacks page, click Import SyncPack. The Import SyncPack page appears.
  2. Click Browse and select the .whl file for the SyncPack you want to install. You can also drag and drop a .whl file to the Import SyncPack page.
  3. Click Import. PowerFlow registers and uploads the SyncPack. The SyncPack is added to the SyncPacks page.

You cannot edit the content package in a SyncPack published by ScienceLogic. You must make a copy of a ScienceLogic SyncPack and save your changes to the new SyncPack to prevent overwriting any information in the original SyncPack when upgrading.

To activate and install a SyncPack in the PowerFlow user interface:

  1. On the SyncPacks page, click the Actions button () for the SyncPack you want to install and select Activate & Install. The Activate & Install SyncPack modal appears.

    If you try to activate and install a SyncPack that is already activated and installed, you can choose to "force" installation across all the nodes in the PowerFlow system.

    If you do not see the PowerPack that you want to install, click the Filter icon () on the SyncPacks page and select Toggle Inactive SyncPacks to see a list of the imported PowerPacks.

  1. Click Yes to confirm the activation and installation. When the SyncPack is activated, the SyncPacks page displays a green check mark icon for that SyncPack. If the activation or installation failed, then a red exclamation mark icon appears.
  2. For more information about the activation and installation process, click the check mark icon or the exclamation mark icon in the Activated column for that SyncPack. For a successful installation, the "Activate & Install SyncPack" PowerFlow application appears, and you can view the Step Log for the steps. For a failed installation, the Error Logs window appears.
  3. If you have other versions of the same SyncPack on your PowerFlow system, you can click the Actions button () for that SyncPack and select Change active version to activate a different version other than the version that is currently running.