Introduction to the ServiceNow Base SyncPack

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This section describes the "ServiceNow Base" SyncPack, which contains a set of Skylar Automation applications, steps, a configuration object, and other utilities that are used by the ServiceNow SyncPacks.

Contents of the ServiceNow Base SyncPack

The contents of the ServiceNow Base SyncPack can be used by all of the ServiceNow SyncPacks.

This section lists the contents of the "ServiceNow Base" SyncPack.

Skylar Automation Applications

  • Bulk Clear Skylar One Events. Bulk clears Skylar One events.

  • Bulk Update Skylar One Events. Bulk updates Skylar One events with a given payload.

Configuration Object

  • ServiceNow SyncPack. Contains a set of required variables. As a best practice, use the Copy as button to make a copy of the configuration object, and then update the variables from that object to match your Skylar One and ServiceNow settings. Do not use the original version of the configuration to run Skylar Automation applications.

Steps

  • Clear Skylar One Events
  • Fetch Parent Devices from Skylar One
  • Merge and Chunk Payloads for ServiceNow
  • MySQL Multiple
  • Optional QueryGQL Call
  • Parse ServiceNow Cases and Incidents
  • Post Event Details to Skylar One
  • Post ServiceNow Ticket Details to Skylar One
  • Process IS Configs
  • Process Event Data for Clear
  • Process Skylar One RBA for Incident of Case
  • Pull and Process ServiceNow Companies
  • Pull and Process Skylar One Events
  • Pull and Process Skylar One Organizations
  • Pull Tickets from ServiceNow
  • ServiceNow POST with OAuth Option
  • ServiceNow GET with OAuth Option
  • ServiceNow DELETE with OAuth Option
  • ServiceNow POST with paging
  • Update Skylar One Event with ServiceNow Ticket Data