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This SyncPack uses the "ScienceLogic Skylar One: Customer Service Management Integration certified application in ServiceNow and the latest "ServiceNow Base Pack" PowerPack in Skylar One.
Do not use the "ServiceNow Cases" SyncPack and the "ServiceNow Events" or the "ServiceNow Incidents" SyncPacks on the same Skylar Automation system.
What Can I Do with this SyncPack?
(missing or bad snippet)Contents of the SyncPack
This section lists the contents of the "ServiceNow Cases" SyncPack.
Skylar Automation Applications
The following Skylar Automation applications are included with the "ServiceNow Cases" SyncPack:
- Create or Update ServiceNow Case from Skylar One Event. From a new or existing Skylar One Event, transforms Skylar One Event data into a new or existing ServiceNow Case and then posts the Event details to ServiceNow.
- Resolve ServiceNow Case from Skylar One Event. Resolves a ServiceNow Case when a Skylar One Event is cleared.
- Sync Case or Incident State from ServiceNow to Skylar One Event. Clears or updates Skylar One Events when the related ServiceNow Case or Incident is updated.
Steps
The following steps are included with the SyncPack:
Process Cases and Incidents
Transform ServiceNow Result Details to Skylar One Event Data
Process Event Data for Clear
Process Skylar One RBA for Incident of Case
Pull Tickets from ServiceNow
Post ServiceNow Ticket Details to Skylar One