ThousandEyes SyncPack Release Notes, version 1.0.0

Version 1.0.0 of the "ThousandEyes" SyncPack is the initial release of the SyncPack. This release contains a Skylar Automation application, a configuration template, and other utilities that you can use to automatically create Skylar One events from ThousandEyes alerts.

Features Included in this Release

The following Skylar Automation application is included in this SyncPack:

  • ThousandEyes: Process Alert. This application processes ThousandEyes alert data and creates an Skylar One event.

The following configuration object is included in the SyncPack:

  • ThousandEyes Base Config. This configuration object can be used as a template after the SyncPack is installed on the Skylar Automation system. The configuration object includes the following:
    • Details for connecting to the Skylar One API, including the hostname or IP address, username, and password
    • Mapping between Skylar One events and ThousandEyes alerts including, event and yname formats, device matching, default device, and custom attribute matching.

The following steps are included in this SyncPack:

  • Get Alert Data From ThousandEyes
  • Transform ThousandEyes Alert Data to SL1 Event
  • Trigger ThousandEyes Event Payload

To view the latest manuals for the Skylar Automation (formerly Skylar Automation) Platform, see the Skylar Automation  page. To view the latest release notes for Skylar Automation, see Skylar Automation Release Notes.

System Requirements

Version 1.0.0 of the " ThousandEyes" SyncPack requires:

  • SL1 Skylar Automation platform version 2.4.0 or later.
  • Skylar One version 11.2.0 or later. For details on upgrading Skylar One, see the relevant SL1 Platform Release Notes.

The following table lists the port access required by the Skylar Automation platform and this SyncPack:

Source IP Destination Source Port Destination Port Requirement
Skylar Automation Skylar One API Any TCP 443 Skylar One API Access
ThousandEyes (Undefined variable: ApplianceNames.Integration_Service_lower) API Any TCP 443 PowerFlow API Access
Skylar Automation Skylar One Database Any TCP 7706 Skylar One Database Access

Installing the SyncPack

A SyncPack file has the .whl file extension type. You can download the SyncPack file from the ScienceLogic Support Center.

To locate and download the SyncPack:

  1. Go to the ScienceLogic Support Center at https://support.sciencelogic.com/s/.
  2. Click the Skylar Automation tab and select SyncPacks.
  3. In the Search field, type the name of this SyncPack and select it from the search results. The Release Version page appears.
  4. On the Files tab, click the down arrow next to the SyncPack version that you want to install, and select Show File Details. The Release File Details page appears.
  5. Click the Download File button to download the SyncPack.

After you download a SyncPack, you can import it to the Skylar Automation (formerly Skylar Automation) platform using the Skylar Automation user interface.

To import a SyncPack in the Skylar Automation user interface:

  1. On the SyncPacks page, click Import SyncPack. The Import SyncPack page appears.
  2. Click Browse and select the .whl file for the SyncPack you want to install. You can also drag and drop a .whl file to the Import SyncPack page.
  3. Click Import. Skylar Automation registers and uploads the SyncPack. The SyncPack is added to the SyncPacks page.

You cannot edit the content package in a SyncPack published by ScienceLogic. You must make a copy of a ScienceLogic SyncPack and save your changes to the new SyncPack to prevent overwriting any information in the original SyncPack when upgrading.

To activate and install a SyncPack in the Skylar Automation user interface:

  1. On the SyncPacks page, click the Actions button () for the SyncPack you want to install and select Activate & Install. The Activate & Install SyncPack modal appears.

    If you try to activate and install a SyncPack that is already activated and installed, you can choose to "force" installation across all the nodes in the Skylar Automation system.

    If you do not see the SyncPack that you want to install, click the Filter icon () on the SyncPacks page and select Toggle Inactive SyncPacks to see a list of the imported SyncPacks.

  1. Click Yes to confirm the activation and installation. When the SyncPack is activated, the SyncPacks page displays a green check mark icon for that SyncPack. If the activation or installation failed, then a red exclamation mark icon appears.
  2. For more information about the activation and installation process, click the check mark icon or the exclamation mark icon in the Activated column for that SyncPack. For a successful installation, the "Activate & Install SyncPack" Skylar Automation application appears, and you can view the Step Log for the steps. For a failed installation, the Error Logs window appears.
  3. If you have other versions of the same SyncPack on your Skylar Automation system, you can click the Actions button () for that SyncPack and select Change active version to activate a different version other than the version that is currently running.