Email Notifications

Features

• You can configure Skylar Automated RCA to automatically send Root Cause (RCA) reports to email recipients. This allows you to see details of root cause in your email client.
• Each Skylar Automated RCA report includes a summary, a word cloud, and a set of log events showing symptoms and root cause, plus a link to the full report in the Skylar Automated RCA user interface.
• This means faster Mean Time to Resolution (MTTR) and less time manually hunting for root cause.

Integration Details

To create an email integration in Skylar Automated RCA to send suggestions to email recipients:

1. In the Skylar Automated RCA user interface, go to the Integrations & Collectors page (Settings () > Integrations & Collectors).
2. In the Notifications section, click the Email button.
3. Click Create a New Integration. The Create Email Notification Integrations dialog appears.
4. On the General tab, enter an Integration Name for this integration.
5. In the Deployment drop-down, select a deployment for the integration.
6. In the Service Group(s) drop-down, select a service group for the integration.
7. On the Send Detections tab, click Enabled.
8. Enter the Email Address List. Add one email recipient per line.
9. You can choose to send notifications the first time the Skylar AI detects a new type of proactive Root Cause report. We recommend setting the Send on 1st occurrence toggle to Yes for proactive notification of potential new problems. If you want to be notified on subsequent occurrences, do this from the relevant Root Cause report.
10. Click Save.