Microsoft Teams Notifications

Download this manual as a PDF file

Features

  • You can configure Skylar Automated RCA to automatically send Root Cause (RCA) reports to Microsoft Teams channels. This allows you to see details of root cause in your Microsoft Teams client.
  • Each Skylar Automated RCA report includes a summary, a word cloud, and a set of log events showing symptoms and root cause, plus a link to the full report in the Skylar Automated RCA user interface.
  • This means faster Mean Time to Resolution (MTTR) and less time manually hunting for root cause.

Integration Details

STEP 1: Create an incoming webhook in Microsoft Teams:

  1. In Microsoft Teams, go to the Channel where you want to receive notifications.
  2. Click the ellipsis button (…) at the top right to open the configuration menu, and then select Connectors.
  3. Click Add/Configure Incoming Webhook, add the Name, and then click Create.
  4. Copy and save the Webhook URL for use in STEP 2, below.
  5. Click Done.

STEP 2: Create a Microsoft Teams integration in Skylar Automated RCA to send suggestions to Microsoft Teams:

  1. In the Skylar Automated RCA user interface, go to the Integrations & Collectors page (Settings () > Integrations & Collectors).
  2. In the Notifications section, click the Microsoft Teams button.
  3. Click Create a New Integration. The Microsoft Teams Notification Integrations dialog appears.
  4. On the General tab, enter an Integration Name for this integration.
  5. In the Deployment drop-down, select a deployment for the integration.
  6. In the Service Group(s) drop-down, select a service group for the integration.
  7. On the Send Detections tab, click Enabled.
  8. In the Webhook URL field, add the webhook that you created in STEP 1, above.
  9. You can choose to send notifications the first time the Skylar AI detects a new type of proactive Root Cause report. We recommend setting the Send on 1st occurrence toggle to Yes for proactive notification of potential new problems. If you want to be notified on subsequent occurrences, do this from the relevant Root Cause report.
  10. Click Save.