This chapter covers how to contact Zebrium Support for additional help with Zebrium On Prem, when needed.
Sending Operational Data to Zebrium Support
Slack Notifications
There are two Slack webhooks that can be configured in the Helm chart. Zebrium recommends configuring these two channels in your Slack instance and inviting Zebrium to the channels:
- ZE_SLACK_WEBHOOK. This channel will receive a summary of all Root Cause reports.
- ZE_SLACK_DEBUG_WEBHOOK. This channel will receive debug alerts on the operation of the Zebrium software. It is strongly recommended that Zebrium be invited to this Slack channel.
Log Data
When you register for Zebrium On Prem, Zebrium will provide a secure authentication token that can be used to send logs from the Zebrium On Prem software to Zebrium for remote monitoring (similar to Zebrium AutoSupport).
Installing the Zebrium Kubernetes Log Collector will send logs from all namespaces in you Kubernetes cluster.
The log collector is deployed as a Kubernetes Helm chart as follows:
- kubectl create namespace zebrium
- helm install zlog-collector zlog-collector --namespace zebrium --repo https://raw.githubusercontent.com/zebrium/ze-kubernetes-collector/master/charts --set zebrium.collectorUrl=https://zapi03.zebrium.com,zebrium.authToken=<AUTH_TOKEN_FROM_ZEBRIUM>,zebrium.timezone=<KUBERNETES_HOST_TIMEZONE>
Contacting Zebrium Support
Slack (preferred)
If your company uses Slack, Zebrium will create a shared Slack channel and invite members of your company and team to join.
Send email to: support@zebrium.com.
Support Hours
| Day | Hours | Time Zone |
|---|---|---|
| Monday to Friday | 6:00am - 6:00pm | Pacific |
| Saturday and Sunday | Limited | Pacific |
Support SLAs
Contact Zebrium at support@zebrium.com.