Skylar Automated RCA On Prem: Support

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This chapter covers how to contact ScienceLogic Support for additional help with Skylar Automated RCA On Prem, when needed.

Sending Operational Data to ScienceLogic Support

Slack Notifications

There are two Slack webhooks that can be configured in the Helm chart. Skylar Automated RCA recommends configuring these two channels in your Slack instance and inviting Skylar Automated RCA to the channels:

  1. ZE_SLACK_WEBHOOK. This channel will receive a summary of all Root Cause reports.
  2. ZE_SLACK_DEBUG_WEBHOOK. This channel will receive debug alerts on the operation of the Skylar Automated RCA software. It is strongly recommended that Skylar Automated RCA be invited to this Slack channel.

Log Data

When you register for Skylar Automated RCA On Prem, Skylar Automated RCA will provide a secure authentication token that can be used to send logs from the Skylar Automated RCA On Prem software to Skylar Automated RCA for remote monitoring (similar to Skylar Automated RCA AutoSupport).

Installing the Skylar Automated RCA Kubernetes Log Collector will send logs from all namespaces in you Kubernetes cluster.

The log collector is deployed as a Kubernetes Helm chart as follows:

  1. kubectl create namespace zebrium
  2. helm install zlog-collector zlog-collector --namespace zebrium --repo https://raw.githubusercontent.com/zebrium/ze-kubernetes-collector/master/charts --set zebrium.collectorUrl=https://zapi03.zebrium.com,zebrium.authToken=<AUTH_TOKEN_FROM_ZEBRIUM>,zebrium.timezone=<KUBERNETES_HOST_TIMEZONE>

Contacting ScienceLogic Support

Slack (preferred)

If your company uses Slack, ScienceLogic will create a shared Slack channel and invite members of your company and team to join.

Email

Send email to: support@sciencelogic.com.

Support Hours

Day Hours Time Zone
Monday to Friday 6:00am - 6:00pm Pacific
Saturday and Sunday Limited Pacific

Support SLAs

Contact ScienceLogic Support at support@sciencelogic.com.