Introduction to the ThousandEyes Integration SyncPack

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This section describes how you can use the ThousandEyes Integration SyncPack to automatically trigger SL1 events from ThousandEyes alerts. The integration is asynchronous, from ThousandEyes to SL1.

After the 2.1.0 platform release, the Integration Service was rebranded as SL1 PowerFlow, and the Automation Builder was rebranded as SL1 PowerFlow builder.

The label "SyncPack" is used in place of "SyncPack" in the PowerFlow user interface.

Prerequisites for this SyncPack

This SyncPack requires the following:

  • A subscription that includes CMDB/Inventory Workflow Automations

The following table lists the port access required by PowerFlow and this SyncPack:

Source IP Destination Source Port Destination Port Requirement
PowerFlow SL1 API Any TCP 443 SL1 API Access
ThousandEyes PowerFlow API Any TCP 443 PowerFlow API Access
PowerFlow SL1 Database Any TCP 7706 SL1 Database Access

Contents of the SyncPack

This section lists the contents of the ThousandEyes Integration SyncPack.

PowerFlow Applications

  • ThousandEyes: Process Alert. This application processes ThousandEyes alert data and creates an SL1 event.

For more information about how to configure these applications, see Configuring the ThousandEyes Application.

Configuration Object

  • ThousandEyes Base Config. This configuration object can be used as a template after the SyncPack is installed on the PowerFlow system. The configuration object includes the following:
  • Details for connecting to the SL1 database, including the URL, username, and password
  • Details for converting ThousandEyes alerts into SL1 events including event and yname format, device matching, default device, and custom attribute matching

Steps

The following steps are included in this SyncPack:

  • Get Alert Data From ThousandEyes
  • Transform ThousandEyes Alert Data to SL1 Event
  • Trigger ThousandEyes Event Payload

Installing the SyncPack

A SyncPack file has the .whl file extension type. You can download the SyncPack file from the ScienceLogic Support site.

If you are upgrading to this version of the SyncPack from a previous version, make a note of any settings you made on the Configuration pane of the various integration applications in this SyncPack, as these settings are not retained when you upgrade.

Downloading the SyncPack

If you are installing or upgrading to the latest version of this SyncPack in an offline deployment, see Installing or Upgrading in an Offline Environment to ensure you install any external dependencies.

To locate and download the SyncPack:

  1. Go to the ScienceLogic Support Site at https://support.sciencelogic.com/s/.
  2. Click the Product Downloads tab and select PowerPack.
  3. In the Search PowerPacks field, search for the SyncPack and select it from the search results. The Release Version page appears.
  4. On the PowerPack Versions tab, click the name of the SyncPack version that you want to install. The Release File Details page appears.
  5. Click the Download File button to start downloading the file.

After you download the SyncPack, you can import it to your PowerFlow system using the PowerFlow user interface.

Importing the SyncPack

To import a SyncPack in the PowerFlow user interface:

  1. On the SyncPacks page () of the PowerFlow user interface, click Import SyncPack. The Import SyncPack page appears.
  2. Click Browse and select the .whl file for the SyncPack you want to install. You can also drag and drop a .whl file to the Import SyncPack page.
  3. Click Import. PowerFlow registers and uploads the SyncPack. The SyncPack is added to the SyncPacks page.
  4. You will need to activate and install the SyncPack in PowerFlow. For more information, see Activating and Installing a Synchronization PowerPack.

You cannot edit the content package in a SyncPack published by ScienceLogic. You must make a copy of a ScienceLogic SyncPack and save your changes to the new SyncPack to prevent overwriting any information in the original SyncPack when upgrading.

Installing the SyncPack

To activate and install a SyncPack in the PowerFlow user interface:

  1. On the SyncPacks page of the PowerFlow user interface, click the Actions button () for the SyncPack you want to install and select Activate & Install. The Activate & Install SyncPack modal appears.

    If you try to activate and install a SyncPack that is already activated and installed, you can choose to "force" installation across all the nodes in the PowerFlow system.

    If you do not see the PowerPack that you want to install, click the Filter icon () on the SyncPacks page and select Toggle Inactive SyncPacks to see a list of the imported PowerPacks.

  1. Click Yes to confirm the activation and installation. When the SyncPack is activated, the SyncPacks page displays a green check mark icon () for that SyncPack. If the activation or installation failed, then a red exclamation mark icon () appears.
  2. For more information about the activation and installation process, click the check mark icon () or the exclamation mark icon () in the Activated column for that SyncPack. For a successful installation, the "Activate & Install SyncPack" application appears, and you can view the Step Log for the steps. For a failed installation, the Error Logs window appears.
  3. If you have other versions of the same SyncPack on your PowerFlow system, you can click the Actions button () for that SyncPack and select Change active version to activate a different version other than the version that is currently running.