This
After the 2.1.0 platform release, the Integration Service was rebranded as SL1 PowerFlow, and the Automation Builder was rebranded as SL1 PowerFlow builder.
The label "SyncPack" is used in place of "SyncPack" in the PowerFlow user interface.
Prerequisites for this SyncPack
This SyncPack requires the following:
- A subscription that includes CMDB/Inventory Workflow Automations
- Base Steps SyncPack version 1.3.2 or later
- SL1 Notifications Base SyncPack version 1.0.1 or later
- Administrator access to Jira
- An IT Service Management Jira project to integrate with SL1
The following table lists the port access required by PowerFlow and this SyncPack:
| Source IP | PowerFlow Destination | PowerFlow Source Port | Destination Port | Requirement |
| PowerFlow | SL1 API | Any | TCP 443 | SL1 API Access |
| PowerFlow | Jira API | Any | TCP 443 | Jira API Access |
| PowerFlow | SL1 Database | Any | TCP 7706 | SL1 Database Access |
Contents of the SyncPack
This section lists the contents of the Jira Service Management SyncPack.
PowerFlow Applications
- Acknowledge SL1 Event. This application adds a comment to the associated Jira incident when an event is acknowledged in SL1.
- Resolve SL1 Event from Jira. This application resolves an SL1 event when the associated Jira incident is closed.
- Create Incident/Change Request in Jira from SL1 Event. This application creates an incident or change request in Jira when an event is triggered in SL1.
- Show Jira Change Log in SL1 Event Notes. This application collects a summary of Jira incident data and adds the data to the event notes of the associated SL1 event.
For more information about how to configure these applications, see Configuring Applications for the Jira Service Management Synchronization PowerPack.
Configuration Object
- Jira ITSM Configuration. This configuration object can be used as a template after the SyncPack is installed on the PowerFlow system. The configuration object includes the following:
- Details for connecting to SL1, including the host, username, and password.
- Details for connecting to Jira, including the URL, username, password, and API token.
- Details for connecting SL1 events to your Jira issues, including project, event URL, severity, account, and request type ID. Other details include issue type, project key, priority, ticket descriptions, and impact.
- Details for severity mapping.
Steps
The following steps are included in this SyncPack:
- Acknowledge SL1 Event
- Create Jira Incident
- Get Closed Issues and Clear the SL1 Events
- Get Jira Issue
- Get Jira Log
- Post Update To SL1
- Read Event Id and Jira Key
- Update Incident Details To SL1
- Update SL1 Note
Installing the SyncPack
A SyncPack file has the .whl file extension type. You can download the SyncPack file from the ScienceLogic Support site.
Downloading the SyncPack
To locate and download the SyncPack:
- Go to the ScienceLogic Support Site.
- Click the tab and select PowerPack.
- In the Search PowerPacks field, search for the SyncPack and select it from the search results. The Release Version page appears.
- On the tab, click the name of the SyncPack version that you want to install. The Release File Details page appears.
- Click the button or click the name of the .zip file containing the .whl file for this SyncPack to start downloading the file.
After you download a SyncPack, you can import it to your PowerFlow system using the PowerFlow user interface.
Importing the SyncPack
To import a SyncPack in the PowerFlow user interface:
- On the SyncPacks page (
) of the PowerFlow user interface, click . The Import SyncPack page appears. - Click and select the .whl file for the SyncPack you want to install. You can also drag and drop a .whl file to the Import SyncPack page.
- Click . PowerFlow registers and uploads the SyncPack. The SyncPack is added to the SyncPacks page.
- You will need to activate and install the SyncPack in PowerFlow. For more information, see Activating and Installing a Synchronization PowerPack.
You cannot edit the content package in a SyncPack published by ScienceLogic. You must make a copy of a ScienceLogic SyncPack and save your changes to the new SyncPack to prevent overwriting any information in the original SyncPack when upgrading.
Installing the SyncPack
To activate and install a SyncPack in the PowerFlow user interface:
-
On the SyncPacks page of the PowerFlow user interface, click the button (
) for the SyncPack you want to install and select Activate & Install. The Activate & Install SyncPack modal appears.If you try to activate and install a SyncPack that is already activated and installed, you can choose to "force" installation across all the nodes in the PowerFlow system.
If you do not see the PowerPack that you want to install, click the Filter icon (
) on the SyncPacks page and select Toggle Inactive SyncPacks to see a list of the imported PowerPacks.
- Click to confirm the activation and installation. When the SyncPack is activated, the SyncPacks page displays a green check mark icon (
) for that SyncPack. If the activation or installation failed, then a red exclamation mark icon (
) appears. - For more information about the activation and installation process, click the check mark icon () or the exclamation mark icon () in the Activated column for that SyncPack. For a successful installation, the "Activate & Install SyncPack" application appears, and you can view the Step Log for the steps. For a failed installation, the Error Logs window appears.
- If you have other versions of the same SyncPack on your PowerFlow system, you can click the button () for that SyncPack and select Change active version to activate a different version other than the version that is currently running.