Cherwell SyncPack

Download this manual as a PDF file 

This section describes how to install, configure, and use the Cherwell SyncPack to synchronize data between ScienceLogic (SL1) and Cherwell Service Management (CSM).

Cherwell Service Management (CSM) is a low-code, no-code tool where you can manage the CMDB, track the life cycle of assets, manage changes, and manage incidents and requests. You can use the Cherwell SyncPack to manage the Federated CMDB integration between CSM and SL1.

The following graphic provides an overview of the various workflows available in the Cherwell SyncPack:

Using PowerFlow, you can perform the following integrations between CSM and SL1:

  • Incident Creation and Update Sync
  • Configuration Item (CI) Creation and Update Sync
  • Maintenance Window Sync
  • Retirement of CIs from SL1 and CSM