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This SyncPack uses the "Jira Service Management Automation Policies" PowerPack.
What Can I Do with this SyncPack?
The "Jira Service Management" SyncPack lets you automatically synchronize Jira issues and Skylar One events between Jira and Skylar One systems. The integration is bidirectional, between Skylar One and Jira.
You can configure this SyncPack to perform the following integrations:
- Update a synced Jira incident when an event is acknowledge in Skylar One.
- Resolve a Skylar One event when a synced Jira incident is closed.
- Create an incident or change request in Jira when an event is triggered in Skylar One.
- Collect a summary of Jira incident data and add that data to the event notes of the synced Skylar One event.
Contents of the SyncPack
This section lists the contents of the "Jira Service Management" SyncPack.
PowerFlow Applications
- Acknowledge Skylar One Event. This application adds a comment to the associated Jira incident when an event is acknowledged in Skylar One.
- Resolve Skylar One Event from Jira. This application resolves a Skylar One event when the associated Jira incident is closed.
- Create Incident/Change Request in Jira from Skylar One Event. This application creates an incident or change request in Jira when an event is triggered in Skylar One.
- Show Jira Change Log in Skylar One Event Notes. This application collects a summary of Jira incident data and adds the data to the event notes of the associated Skylar One event.
For more information about how to configure these applications, see Configuring Applications for the Jira Service Management SyncPack.
Configuration Object
- Jira ITSM Configuration. This configuration object can be used as a template after the SyncPack is installed on the PowerFlow system. The configuration object includes the following:
- Details for connecting to Skylar One, including the host, username, and password.
- Details for connecting to Jira, including the URL, username, password, and API token.
- Details for connecting Skylar One events to your Jira issues, including project, event URL, severity, account, and request type ID. Other details include issue type, project key, priority, ticket descriptions, and impact.
- Details for severity mapping.
Steps
The following steps are included in this SyncPack:
- Acknowledge Skylar One Event
- Create Jira Incident
- Get Closed Issues and Clear the Skylar One Events
- Get Jira Issue
- Get Jira Log
- Post Update To Skylar One
- Read Event Id and Jira Key
- Update Incident Details To Skylar One
- Update Skylar One Note