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This SyncPack uses the "Opsgenie Incident Integration" PowerPack.
What Can I Do with this SyncPack?
The "Opsgenie" SyncPack lets you automatically trigger, acknowledge, and resolve Skylar One events and Opsgenie alerts between Opsgenie and Skylar One. The integration is bidirectional and synchronizes Skylar One and Opsgenie.
You can configure this SyncPack to perform the following integrations:
- Create an alert in Opsgenie from a Skylar One event.
- Collects on-call details from Opsgenie and add it to the notes of the corresponding Skylar One event.
- Update a synced Opsgenie alert when an event is acknowledged in Skylar One, including closing an alert in Opsgenie that was resolved by a corresponding Skylar One event.
- Collect resolved alert data from Opsgenie and clear the corresponding Skylar One event.
- Collect event details from Skylar One and create a maintenance object in Opsgenie.
- Connect to an input Opsgenie Heartbeat URL, and if the connection fails, create an event and send the event to Skylar One.
For more information about how to configure these applications, see Configuring Applications for the Opsgenie SyncPack.
Contents of the SyncPack
This section lists the contents of the "Opsgenie" SyncPack.
PowerFlow Applications
- Bulk Clear Skylar One Events. This application collects resolved alert data from Opsgenie and clears the corresponding Skylar One event.
- Close Opsgenie Alert. This application closes an alert in Opsgenie that was resolved by a corresponding Skylar One event.
- Create Alert in Opsgenie from a received Skylar One event. This application collects event details from Skylar One and creates a corresponding alert in Opsgenie.
- Create Opsgenie Maintenance. This application collects event details from Skylar One and creates a maintenance object in Opsgenie.
- Get Oncall Details from Opsgenie and Send to Skylar One. This application collects on-call details from Opsgenie and adds it to the notes of the corresponding Skylar One event.
- Opsgenie Heartbeat. This application connects to an input Opsgenie Heartbeat URL. If the connection fails, an event is created and sent to Skylar One.
- Pass Acknowledgment details from Opsgenie to Skylar One. This application collects acknowledged alert data from Opsgenie and updates the corresponding Skylar One event. This application requires that the "Save Accounts to Cache" application has run and that user details have populated the cache.
- Pass Acknowledgment details from Skylar One to Opsgenie. This application collects acknowledged event data from Skylar One and updates the corresponding Opsgenie alert.
- Save Accounts To Cache. This application collects user details from Skylar One. The user's email address is used by the "Pass Acknowledged Alerts from Opsgenie to Skylar One" application to match the acknowledging user in Opsgenie to the Skylar One user.
For more information about how to configure these applications, see Configuring Applications for the Opsgenie SyncPack.
Configuration Object
- Opsgenie Config. This configuration object can be used as a template after the SyncPack is installed on the PowerFlow system. The configuration object includes the following:
- Details for connecting to the Skylar One API, including the URL, username, and password
- Details for connecting to the Opsgenie API, including the base URL, private instance URL, and API keys
- Details for connecting to an HTTP Proxy when communicating with Opsgenie, including the hostname or IP address, username, and password
- Mapping between Skylar One events and Opsgenie alerts including, device ID format, heartbeat and schedule name, default user, and maintenance object format information
Steps
The following steps are included in the SyncPack:
- Accounts Dictionary Mapping
- Check Opsgenie Heartbeat
- Close the Alert from RBA
- Create Opsgenie Maintenance
- Create Bulk Skylar One Payloads
- Create Skylar One Payload
- Get Acknowledger Details From Opsgenie
- Get Acked Alerts From Opsgenie
- Get Acknowledgment From Skylar One
- Get Resolved Incidents And Pass To Skylar One