Introduction to the WebexSyncPack

Download this manual as a PDF file 

This section describes how you can use the Webex SyncPack to automatically create channels and trigger event messages from SL1 to Webex. The integration is uni-directional between SL1 and Webex.

Prerequisites for the SyncPack

This SyncPack requires the following:

  • Administrator access to SL1
  • Webex administrator access

The following table lists the port access required by PowerFlow and this SyncPack:

Source IP PowerFlow Destination PowerFlow Source Port Destination Port Requirement
PowerFlow SL1 API Any TCP 443 SL1 API Access
PowerFlow Webex API Any TCP 443 Webex API Access

Contents of the SyncPack

This section lists the contents of the Webex SyncPack.

PowerFlow Applications

  • Create Room For Event. Creates a Webex room from an event.
  • Created Room Event Notification. Sends a notification when a room has been created.
  • Major Event Notification. Notifies users of a "Major" event.
  • Sync Event Status From Webex to SL1. This application synchronizes an event update made in Webex with the event status in SL1.

For more information about how to configure these applications, see Configuring and Aligning a Configuration Object in PowerFlow.

Configuration Object

  • Sample Webex Config. This configuration object can be used as a template after the SyncPack is installed on the PowerFlow system.

Steps

The following steps are included in this SyncPack:

  • Create Webex Room
  • Create SL1 Payload
  • Delete Event From SL1
  • Fetch Room ID From Name
  • Fetch User Email
  • Fetch User Input
  • Invite Users To Room
  • Post Event Card To Webex
  • Post Update To SL1

Installing the SyncPack

A SyncPack file has the .whl file extension type. You can download the SyncPack file from the ScienceLogic Support site.

Downloading the SyncPack

If you are installing or upgrading to the latest version of this SyncPack in an offline deployment, see Installing or Upgrading in an Offline Environment to ensure you install any external dependencies.

To locate and download the SyncPack:

  1. Go to the ScienceLogic Support Site at https://support.sciencelogic.com/s/.
  2. Click the Product Downloads tab and select PowerPacks & SyncPacks.
  3. In the Search field, search for the SyncPack and select it from the search results. The Release Version page appears.
  4. On the Files tab, click the down arrow next to the SyncPack version that you want to install, and select Show File Details. The Release File Details page appears.
  5. Click the Download File button to download the SyncPack.

After you download the SyncPack, you can import it to your PowerFlow system using the PowerFlow user interface.

Importing the SyncPack

To import a SyncPack in the PowerFlow user interface:

  1. On the SyncPacks page () of the PowerFlow user interface, click Import SyncPack. The Import SyncPack page appears.
  2. Click Browse and select the .whl file for the SyncPack you want to install. You can also drag and drop a .whl file to the Import SyncPack page.
  3. Click Import. PowerFlow registers and uploads the SyncPack. The SyncPack is added to the SyncPacks page.
  4. You will need to activate and install the SyncPack in PowerFlow. For more information, see the following topic.

You cannot edit the content package in a SyncPack published by ScienceLogic. You must make a copy of a ScienceLogic SyncPack and save your changes to the new SyncPack to prevent overwriting any information in the original SyncPack when upgrading.

Installing the SyncPack

To activate and install a SyncPack in the PowerFlow user interface:

  1. On the SyncPacks page of the PowerFlow user interface, click the Actions button () for the SyncPack you want to install and select Activate & Install. The Activate & Install SyncPack modal appears.

    If you try to activate and install a SyncPack that is already activated and installed, you can choose to "force" installation across all the nodes in the PowerFlow system.

    If you do not see the PowerPack that you want to install, click the Filter icon () on the SyncPacks page and select Toggle Inactive SyncPacks to see a list of the imported PowerPacks.

  1. Click Yes to confirm the activation and installation. When the SyncPack is activated, the SyncPacks page displays a green check mark icon () for that SyncPack. If the activation or installation failed, then a red exclamation mark icon () appears.
  2. For more information about the activation and installation process, click the check mark icon () or the exclamation mark icon () in the Activated column for that SyncPack. For a successful installation, the "Activate & Install SyncPack" application appears, and you can view the Step Log for the steps. For a failed installation, the Error Logs window appears.
  3. If you have other versions of the same SyncPack on your PowerFlow system, you can click the Actions button () for that SyncPack and select Change active version to activate a different version other than the version that is currently running.