The SLA (Service Level Agreement) Report evaluates an existing IT Service policy using an existing SLA Definition, and displays the percentage of that IT Service's compliance. The report contains Summary and Violation Periods sections. Under the Summary section, the default columns are Agreement Name, IT Service Name, IT Service Description, Target %, and Compliance %. Under the Violation Periods section, the default columns are Start Date/Time, End Date/Time, Duration, Cumulative, and Total Violation Time.
The following options are available when generating the report:
- Report Span. Specify a Daily, Weekly, or Monthly span to include in the report. Specify a Starting date and a Duration for the report. Select a time zone for the report.
- IT Service. Select an IT Service from the drop-down list.
- SLA. Select an SLA from the drop-down list.
This description covers version 1.0 of this report as shipped by ScienceLogic. This report might have been modified on your SL1 system.