Viewing Details in the Device Reports Panel

This section describes how to view device details in the Device Reports Panel.

Use the following menu options to navigate the SL1 user interface:

To view a pop-out list of menu options, click the menu icon ().
To view a page containing all of the menu options, click the Advanced menu icon ().

What is the Device Reports Panel?

The Device Reports panel allows you to view detailed information that SL1 has gathered from each device and view reports generated from that information. The Device Reports panel is for viewing information, rather than for administering the device.

To access the Device Reports panel for a device:

Go to the Device Manager page (Devices > Device Manager).
In the Device Manager page, find the device for which you want to view the Device Reports panel. Select its bar graph () icon.
The Device Reports panel includes the following tabs and pages:

Tab	Description
Summary	The Device Summary page provides a one-stop overview of a device. This page displays one or more Device Dashboards that are aligned with the device. To switch between the dashboards that are available for a device, select a dashboard in the Device Dashboard drop-down list in the upper-left of the page.
Performance	The Device Performance page allows you to view many detailed reports for the selected device, including reports on availability, latency, CPU usage, memory usage, file system usage, network interfaces and bandwidth usage, domain name availability, Email round-trip speed, SOAP/XML transactions, system-process availability, TCP/IP Port availability, web content availability, and custom reports based on data collected from the device by Dynamic Applications.
Topology	The Device View page displays a map of the device and all of the devices with which the device has relationships. These relationships include: Layer -2 devices and their clients; Layer-3 devices and Layer-2 devices; hypervisors and their virtual machines; network devices that use CDP (Cisco Discovery Protocol) or LLDP (Link Layer Discovery Protocol) and devices that are specified as neighbors in CDP tables or LLDP tables; links between network devices that use CDP or LLDP and devices that are specified as neighbors in CDP tables or LLDP tables; device relationships created with Dynamic Applications; manually created parent-child relationships that affect event correlation.
Configs	The Configuration Report page displays configuration information collected by Dynamic Applications. All objects of type "config" are included in the Configuration Report page. In the Dynamic Applications \| Collections Objects page (System > Manage > Applications > Collections), users can define which objects will be grouped together, which table each object will appear in, and whether SL1 will track changes in each object's value.
Journals	The Journal View page displays journal entry information collected from the device by journal Dynamic Applications. For details on the Journal View page, see the Snippet Dynamic Application section.
Interfaces	The Interfaces Found page displays detailed information about the network interfaces on the device.
Logs	The Device Logs & Messages page displays all the messages SL1 has generated about the device.
Events	The Viewing Active Events page displays a list of all events associated with the device. For details on events, see the Events section.
Tickets	The Ticket History page displays a list of all tickets, both open and resolved, associated with the device. For details on tickets and ticket administration, see the Ticketing section.
Software	The Software Packages page displays a list of all the software installed on the device. If possible, the installation date is also displayed.
Processes	The System Processes page displays information about the processes running on the device.
Services	The Windows Services page displays a list of all Windows services enabled on the device.
TCP Ports	The Port Security page displays a list of all open ports on a device. Every night, SL1 scans all the ports of each managed device. If any new ports are opened, SL1 adds the port to the list in the Port Security page.
Organization	Leads to the Organizational Summary page and the Organization Administration panel, where you can view and edit details about the organization associated with the device. For details on organizations and organization administration, see the Organizations and Users section.
Asset	Leads to the Asset Properties page and the Asset Administration panel, where you can view and edit the asset record for the device. For details on asset records and asset administration, see the Asset Management section.

Device Dashboards in the Device Summary Page

In addition to the default dashboard for a device, you can also view other device dashboards in the Device Summary page. The other dashboards that are available for a device are based on the device class and device category assigned to the device and the Dynamic Applications to which the device is subscribed.

To view a device dashboard other than the global default device dashboard:

Go to the Device Manager page (Devices > Device Manager).
In the Device Manager page, find the device for which you want to view the Device Summary page. Select its bar graph () icon.
The Device Summary page appears, displaying either the global default device dashboard or the device dashboard that has been manually assigned to this device.
To select a different device dashboard, select the drop-down menu in the upper-left corner of the Device Summary page.

Device Dashboards are defined in the Device Dashboards page (System > Customize > Device Dashboards) and aligned with the device in the Device Properties page (Devices> Device Manager > wrench icon) in the Dashboard field:

For information on how to create a device dashboard and how to align it to a device, device class, device category, or a Dynamic Application, see the section on Device Dashboards.

The Default Device Summary Page

This section describes device dashboard that is configured as the global default when SL1is installed. This default device dashboard provides a one-stop overview of a device.

NOTE: The global default dashboard can be changed. The dashboard describes in this section might not be the global default dashboard in your SL1 system.

To access the Device Summary page for a device:

Go to the Device Manager page (Devices > Device Manager).
In the Device Manager page, find the device for which you want to view the Device Summary page. Select its bar graph () icon.
The Device Summary page appears (along with the tabs for the Device Reports panel).
The Device Summary page displays the following read-only information about the device:

Vitals. Information about the overall health of the device.
Tickets and Events. List of active tickets and events associated with the device.
Elements. List of elements associated with the device and links to a page with details on each element.
Monitors. List of monitoring policies associated with the device.
System Component Utilization. Overview of CPU, memory, swap, and file system usage.
Hourly Interface Usage. Overview of the hourly bandwidth usage of the primary interface.

Each pane is described in detail in the sections below.

NOTE: Data can be up to 1 hour old in the Device Summary page.

Read-Only Information

Each page in the Device Administration panel and the Device Reports panel displays read-only information about the device.

Device Name. Name of the device. Clicking on this field displays the Device Properties page for the device.
IP Address /ID. IP address of the device and the device ID of the device. The device ID is a unique numeric identifier, automatically assigned to the device by SL1. Clicking on this field displays the Device Properties page for the device.
Class. Device class for the device. A device class usually describes the manufacturer of the device.
Organization. Organization associated with the device. Clicking on this field leads to the Organizational Summary page for the device's organization.
Collection Mode. Collection mode. Choices are "active", meaning SL1 is periodically collecting data from the device, or "inactive", meaning the SL1 is not currently collecting data from the device. Clicking on this field executes the Remote Port Scanner and displays the Remote Port Scanner modal page.
Description. For SNMP devices, the SysDescr value as reported by the SNMP agent on the device. If a device does not support SNMP, this field appears blank.
Root Device. For component devices, displays the device name or IP address of the physical device where the system that manages the device resides. Clicking on this value displays the Device Properties page for the root device.
Parent Device. For component devices, displays the device name or IP address of the parent device. The parent device can be either another component device or a physical device. A parent device is the device between the current component device and the next layer in the component-device hierarchy. Clicking on this value displays the Device Properties page for the parent device.
Device Hostname. For devices that are discovered and managed by a hostname (instead of IP address), this field displays the fully qualified hostname for the device.
Managed Type. Specifies the protocol used to discover the device and whether or not the device is a physical device or a virtual device. Clicking on this field executes an SNMP walk of the device's SNMP file and displays the SNMP Walker modal page.
Category. The device category associated with the device. The device category usually describes the function of the hardware.
Sub-Class. The device sub-class associated with the device. The sub-class usually described the model of a device.
Uptime. The number of days, hours, minutes, and seconds that the device has been continuously up and communicating with SL1. Clicking on this field displays the System Vitals Summary report.
Collection Time. The date and time that SL1 last collected data from the device.
Group/Collector. The Collector Group and specific collector used to last collect data from the device. For All-In-One Appliances, this field will contain the name of the default, built-in Collector Group.

Vitals

The Default device dashboard includes the Vitals pane. This pane displays information about the overall health of the device. You can view in formation on the following:

Device Rating. The amount of the available monitoring capacity of the SL1 system that is used by this device. The device rating is calculated hourly, based on the license that was used to install the SL1 system and the amount of collection it is performing for this device, among other statistics.

NOTE: The Device Rating field appears only for users of type "Administrator".

Overall Health. The condition of the device. This correlates with the condition of the most severe outstanding events. Clicking on this field leads to the System Vitals Summary Report, in the Device Performance page. Possible values for this field are:

Critical. Critical events are those that require immediate attention.
Major. Major events are those that require immediate investigation.
Minor. Minor events are those that need to be investigated before problems become severe.
Notice. Notice events are those that require attention but are not problem-related.
Healthy. Healthy events are those that are not urgent.

Availability. Availability means the device's ability to accept connections and data from the network. The possible values are "okay" and "critical" or "undefined". Clicking on the value leads to System Availability Report, in the Device Performance page for the device.

A device will have an availability of "undefined" if SL1 is not monitoring availability for the device. This applies mostly to Virtual Devices and Component Devices with no aligned component identifiers of type "Availability".

Latency. Latency for the device. Latency means the amount of time it takes SL1 to communicate with the device. The value in this field specifies the number of milliseconds it takes to communicate with the device. Clicking on the value leads to System Latency Report, in the Device Performance page for the device.
Avail (24 Hr.). The device's average availability for the last 24 hours. Availability will be displayed in percent value. Clicking on this field leads to the System Vitals Summary Report, in the Device Performance page.
Latency (24 Hr.). The device's average latency for the last 24 hours. The value in this field specifies the average number of milliseconds it took to communicate with the device. Clicking on the value leads to System Latency Report, in the Device Performance page for the device.

CPU Usage. Displays total CPU usage, in percent. Clicking on the value leads to the Overall CPU Utilization Report, in the Device Performance page for the device.
Memory Usage. Displays total memory usage, in percent. Clicking on the value leads to the Overall Memory Utilization report, in the Device Performance page for the device.
Swap Usage. Displays total memory usage, in percent. Clicking on the value leads to the Overall Virtual Memory Utilization report, in the Device Performance page for the device.

Tickets and Events

The Normal device dashboard (the default dashboard) includes the Tickets and Events pane. This pane displays a list of active events associated with the device. For each event, the pane displays:

Date and time. Date and time the event last occurred on the device.

Message. The event message. The message is color-coded for severity.

Critical. Critical events are those that require immediate attention.
Major. Major events are those that require immediate investigation.
Minor. Minor events are those that need to be investigated before problems become severe.
Notice. Notice events are those that require attention but are not problem-related.
Healthy. Healthy events are those that are not urgent.

Clicking on an event displays the Event Summary modal page, where you can view details about the event.

For details on events, see the Events section.

The Tickets and Events pane displays a list of active tickets associated with the device. For each ticket, the pane displays:

Ticket ID. Unique numeric ID, automatically assigned to the ticket by SL1.
Message. The ticket message. The message is color-coded for severity.

Critical. Critical tickets are those that require immediate attention.
Major. Major tickets are those that require immediate investigation.
Minor. Minor ticket are those that need to be investigated before problems become severe.
Notice. Notice ticket are those that require attention but are not problem-related.
Healthy. Healthy tickets are those that are not urgent.

Clicking on a ticket displays the Ticket Summary modal page, where you can view details about the ticket.

For details on tickets, see the Ticketing section.

Elements

The Normal device dashboard (the default dashboard) includes the Elements pane. This pane displays information about the elements associated with the device. This pane can contain entries for one or more of the following:

Active Events. Specifies the number of active events associated with the device. Clicking on the events icon () or the number of events leads to the Viewing Active Events page, where you can view details about the list of active events associated with the device.
Cleared Events. Specifies the number of events that have been cleared or automatically resolved. Clicking on the events icon () or the number of events leads to the Viewing Cleared Events page, where you can view details about the list of active events associated with the device.

Active Tickets (OWP). Specifies the number of active tickets associated with the device. Clicking on the life-ring icon () or the number of tickets leads to the Ticket History page, where you can view details about the active tickets for the device.
Resolved Tickets. Specifies the number of resolved tickets associated with the device. Clicking on the life-ring icon () or the number of tickets leads to the Ticket History page, where you can view details about the resolved tickets for the device.
Log Messages. Specifies the number of log entries associated with the device. Clicking on the page icon () or the number of log entries leads to the Device Logs & Messages page, where you can view details about each log entry associated with the device.
Asset Record. Specifies whether or not an asset record has been created for the device. The possible values are "Yes" and "No". Clicking on the asset icon () or "Yes" or "No" leads to the Asset Properties page, where you can create an asset record or view details of an existing the asset report.
Product Services. Specifies the number of product or service SKUs associated with the device. Clicking on the barcode icon or the number of products displays the Product Services modal page. In this page, you can view details about the products associated with the device.
Software Titles. Specifies the number of software titles found on the device. Clicking on the software icon ( )or the number of software titles leads to the Software Packages page, where you can view details about the software titles on the device.
Processes. Specifies the number of processes running on the device. Clicking on the gear icon () or the number of processes leads to the System Processes page, where you can view details about the processes running on the device.
Services. Specifies the number of Windows services running on the device. Clicking on the gear icon () or the number of services leads to the Windows Services page, where you can view details about the Windows services running on the device.
TCP Ports. Specifies the number of open TCP ports on the device. Clicking on the port icon () or the number open ports leads to the Port Security page, where you can view details about the open ports on the device.

Monitors

The Normal device dashboard (the default dashboard) includes the Monitors pane. This pane displays information about the monitoring policies associated with the device. This pane can display the following:

Domain Name. Displays the status of a domain-name, based on the domain-monitoring policy associated with the device. Clicking on the policy name or the status leads to the DNS Report, in the Device Performance page for the device.
System Processes. Displays the status of a system process, based on the system-process monitoring policy associated with the device. Clicking on the policy name or the status leads to the Process Report, in the Device Performance page for the device.
SOAP/XML Transactions. Displays the availability of a SOAP/XML server and content, based on the SOAP/XML transaction policy associated with the device. Clicking on the policy name or the status leads to the Data Transaction Report | Availability, in the Device Performance page for the device.
Web content. Displays the status of specific web content, based on the web content policy associated with the device. Clicking on the policy name or the status leads to the Content Verification Report | Availability, in the Device Performance page for the device.
File systems. For each monitored file system, specifies the percentage current used. Clicking on the name of the file system or its percentage value displays the File System Report, in the Device Performance page for the device.

For details on monitoring policies, see the sections on Monitoring Domain Servers and DNS Records, Monitoring Email Round-Trips, Monitoring SOAP and XML Transactions, and Monitoring Web Content.

System Component Utilization

The Normal device dashboard (the default dashboard) includes the System Component Utilization pane. This pane displays information about hardware usage by the device. The graph displays information about the following hardware components:

CPU. Displays the total amount of CPU currently being used, in percent. Clicking on this bar in the graph leads to the Overall CPU Utilization Report, in the Device Performance page for the device.
Memory. Displays total amount of memory currently being used, in percent. Clicking on this bar in the graph leads to the Overall Virtual Memory Utilization Report, in the Device Performance page for the device.
Swap. Displays the total amount of swap space currently being used, in percent. Clicking on this bar in the graph leads to the Overall Virtual Memory Utilization Report, in the Device Performance page for the device.
File Systems. For each file-system on the device, displays percent of disk-space used. Clicking on this bar in the graph leads to the File System Report in the Device Performance page for the device.

NOTE: If you hide a file system in the Device Hardware page (Devices > Hardware), that file system does not appear in the System Component Utilization pane.

Hourly Interface Usage

The Normal device dashboard (the default dashboard) includes the Hourly Interface Usage pane. This pane displays the bandwidth usage for the a selected interface on the device. The graph uses two distinct colors to display the average incoming and outgoing bandwidth used by the network interface, in hourly increments.

You can select the following parameters for the graph:

Measurement. Based on your account preferences, this field is set to either Utilization (%) or the unit of measure specified in the Measurement field in the Interface Properties page by default. For the current login session, you can select a different unit of measure. Choices are: Octets, Utilization (%), Kilobytes, Megabytes, Gigabytes, Terabytes, or Petabytes. Until you log out of your current Compute Nodes, the Hourly Interface usage graph will use the unit of measure you select in this field.
Interface. By default, SL1 displays the interface for which you have selected Display on Summary in the Interface Properties page. For the current login session, you can select a different interface to display. Until you log out of your current Compute Nodes, the Hourly Interface usage graph will display data about the interface you select in this field.

Mousing over any area of the graph displays the bandwidth values and the date and time associated with the data point.

Highlighting an area on the graph by clicking and dragging zooms in on the selected area. Clicking on the Show-All icon returns the graph to its default display.

Shortcut Keys for Device Reports Panel

When you view information for a device by selecting its bar graph icon (), you enter the Device Reports panel.

When you enter the Device Reports panel, you can use the following shortcut keys to navigate the tabbed pages and the entries in the menus on a page.

Page or Tab	Shortcut Keys
Administer Bookmarks page	Ctrl + Alt + B
Configuration Report page	Ctrl + Alt +C
Viewing Active Events page	Ctrl + Alt + E
Guides page	Ctrl + Alt + G
Interfaces Found page	Ctrl + Alt + I ("eye")
Device Logs & Messages page	Ctrl + Alt + L
Performance Tab (System Vitals page, by default)	Ctrl + Alt + P
Device Summary page	Ctrl + Alt + S
Ticket History page	Ctrl + Alt + T
Exit the Device Report panel	Ctrl + Alt + X
Device Summary page	Ctrl + Alt + . ("period")
Ticket Editor page	Ctrl + Alt + <Enter>