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What are Cisco UC VOS Applications?
The following Cisco UC applications and devices share the Cisco Voice Operating System (VOS):
- Cisco Contact Center Express (CCX)
- Cisco Unity Connection (CUC) servers
- Cisco Hosted Collaboration Mediation for Fulfillment (HCM-F)
- Cisco HCS Intelligent Loader
- Cisco IM & Presence (IM&P) servers
- Cisco Prime License Manager (PLM)
- Cisco Emergency Responder
- Cisco Prime Collaboration Deployment (PCD) servers
- Cisco SocialMiner
In the past, Cisco labeled VOS as "Cisco Unified Communications Operating System" and "Cisco Unified Operating System."
What Does the Cisco: UC VOS Applications PowerPack Monitor?
To monitor Cisco VOS applications using Skylar One, you must install the "Cisco: UC VOS Applications" PowerPack. This PowerPack enables you to discover, model, and collect data about VOS applications.
The "Cisco: UC VOS Applications" PowerPack includes:
- Three example credentials you can use as templates to create SOAP/XML and/or Basic/Snippet credentials to connect to the VOS applications you want to monitor
- Dynamic Applications and run book actions to discover, model, and monitor performance metrics and/or collect configuration data for VOS applications and devices.
- Device classes for each of the VOS applications and devices Skylar One monitors
- Event policies and corresponding alerts that are triggered when VOS devices meet certain status criteria
- Run book action and automation policies that do the following:
- Align the correct device class to Cisco VOS systems based on the GUID passed in an event.
- Align the appropriate "Cluster Status" Dynamic Applications to VOS Cluster virtual root devices.
- Verify that component devices remain aligned to the same collector as the root device.
- Move the physical devices discovered using the "Cisco: UC VOS Applications" PowerPack to the same collector as their component devices when merging physical and component devices.
Installing the Cisco: UC VOS Applications PowerPack
If you are on "Cisco: UC VOS Applications" PowerPack versions 110 through 112, upgrading to version 14.0 of the Cisco: Unified Communications Manager application might break the integration with the PowerPack and require a snippet change for Dynamic Applications to function. For more information, see https://support.sciencelogic.com/s/article/14487.
Before completing the steps in this
By default, installing a new version of a PowerPack overwrites all content in that PowerPack that has already been installed on the target system. You can use the Enable Selective PowerPack Field Protection setting in the Behavior Settings page (System > Settings > Behavior) to prevent the new version of the PowerPack from overwriting local changes for some commonly customized fields.
For details on upgrading Skylar One, see the relevant Skylar One Platform Release Notes.
To download and install the PowerPack:
- Search for and download the PowerPack from the PowerPacks page at the ScienceLogic Support Center (Skylar One > PowerPacks, login required).
- In Skylar One, go to the PowerPacks page (System > Manage > PowerPacks).
- Click the actions icon and choose Import PowerPack. The Import PowerPack dialog box appears.
- Click [Browse] and navigate to the PowerPack file from step 1.
- Select the PowerPack file and click . The PowerPack Installer modal displays a list of the PowerPack contents.
- Click . The PowerPack is added to the PowerPacks page.
If you exit the PowerPack Installer modal without installing the imported PowerPack, the imported PowerPack will not appear on the PowerPacks page. However, the imported PowerPack will appear in the Imported PowerPacks modal. This modal appears when you click the menu and select Install PowerPack.