Cisco: Contact Center Enterprise PowerPack Release Notes, version 102

Version 102 of the " Cisco: Contact Center Enterprise" PowerPack includes security updates and updates to Dynamic Applications.

  • Minimum Required Skylar One (SL1) Version: 10.2.0

Before You Install or Upgrade

Ensure that you are running version 10.2.0 or later of Skylar One before installing the " Cisco: Contact Center Enterprise" PowerPack.

For details on upgrading Skylar One, see the relevant Skylar One Platform Release Notes.

Installing or Upgrading the PowerPack

If you are currently using the Dynamic Applications in this PowerPack to monitor devices, collection errors might occur for one or two polling cycles during the installation of a new version. To prevent these errors, disable collection for the monitored devices before you complete the following steps. You can then re-enable collection after the upgrade completes.

To install this PowerPack:

  1. Search for and download the PowerPack from the PowerPacks page at the ScienceLogic Support Center (Skylar One > PowerPacks).
  2. In Skylar One, go to the PowerPacks page (System > Manage > PowerPacks).
  3. Click the Actions menu and select Import PowerPack. The Import PowerPack modal appears.
  4. Click Browse and go to the PowerPack file from step 1.
  5. Select the PowerPack file and click Import. The PowerPack Installer modal displays a list of the PowerPack contents.
  6. Click Install. The PowerPack appears on the PowerPack Manager page.

By default, installing a new version of a PowerPack overwrites all content in that PowerPack that has already been installed on the target system. You can use the Enable Selective PowerPack Field Protection setting in the Behavior Settings page (System > Settings > Behavior) to prevent the new version of the PowerPack from overwriting local changes for some commonly customized fields.

For more information about using the PowerPack, see the Monitoring Windows Systems with PowerShell manual.

Features

This release includes the following features:

  • Dynamic Applications to discover and monitor Cisco Unified Contact Center Enterprise (UCCE) devices

  • Device classes for each type of UCCE device that Skylar One monitors
  • Event policies and corresponding alerts that are triggered when UCCE devices meet certain status criteria
  • A sample credential you can use as a template to create your own credentials to monitor UCCE devices

Enhancements and Issues Addressed

The following enhancements and addressed issues are included in this release:

  • The "Cisco: CVP Licensing Statistics" Dynamic Application was updated to add a new "Discovery" collection object that will indicate whether the call server "SIP1" is present.
  • All Dynamic Applications in the PowerPack were updated to have the Collector Affinity field set to Root device collector.
  • Snippet logging was updated in the "Cisco: CUIC Finesse Service Status" Dynamic Application to ensure that usernames, passwords, API keys, or authorization tokens are hidden.

Known Issues and Limitations

This release has no known issues.