xMatters Incident Integration PowerPack Release Notes, version 100

Version 100 of the "xMatters Incident Integration" PowerPack contains run book automations that you can use to integrate with the xMatters SyncPack. You can configure these automations to create incidents with xMatters.

Before You Install

Ensure that you are running version 11.2.0 or later of SL1 before installing "xMatters Incident Integration" PowerPack version 100.

For details on upgrading SL1, see the relevant SL1 Platform Release Notes.

Installation Process

If you are currently using the Dynamic Applications in this PowerPack to monitor devices, collection errors might occur for one or two polling cycles during the installation of a new version. To prevent collection errors during an upgrade, you can optionally disable collection for monitored devices before performing the following steps and re-enable collection after the upgrade.

To install this PowerPack:

  1. Search for and download the PowerPack from the PowerPacks page (Product Downloads > PowerPacks & SyncPacks) at the ScienceLogic Support Site.
  2. In SL1, go to the PowerPacks page (System > Manage > PowerPacks).
  3. Click the Actions menu and choose Import PowerPack. The Import PowerPack modal appears.
  4. Click Browse and navigate to the PowerPack file from step 1.
  5. Select the PowerPack file and click Import. The PowerPack Installer modal displays a list of the PowerPack contents.
  6. Click Install. The PowerPack is added to the PowerPack Manager page.

Features Included in this Release

This release includes the following features:

  • The following run book automations and corresponding action policies to automate creating and updating incidents in xMatters from SL1:
    • xMatters: Trigger
    • xMatters: Resolve
    • xMatters: Acknowledge Event
    • xMatters: Oncall
  • A sample SOAP/XML credential for sending event payload information to PowerFlow using the run book automations.

Known Issues

This release has no known issues.